Makayla Knight

Service Relationship Professional

High Point NC

252-***-****

advp9i@r.postjobfree.com

Professional Profile

A dynamic ability to provide reliable and customized service interactions in an efficient and effective manner. A diverse background in customer satisfaction combined with formal education in brand development with an organization where my previous service achievements and scholastic accolades will be of the most value.

EDUCATION —

EXPERIENCE

Rocky Mount High School

Rocky Mount, NC

August 2017-June 2021

North Carolina A&T State University

Greensboro, NC

August 2021-Present

2018-2021

Communications Specialist • O.I.C

2017-2020

Children’s Camp Intern • Boys and Girls Club

2019-2020

Cashier • Kids Footlocker

• Developed event planning strategies to increase student engagement

• Coordinated stakeholder events with corporate partners to sustain sponsorship

• Facilitated internal communications of marketing and rating data

• Composed content used by Sales Associates to target prospective clients

• Received incoming calls from organizations to collect work order requests, and dispatch Security Professionals

• Maintained work orders and Security Professional schedules to ensure appropriate recordkeeping

• Generated data reports for various departments and participated in scheduling monthly meetings and training sessions.

• Provide communication upon discovery of inconsistent safety practices and help Security Professionals improve opportunities

• Review age-appropriate materials used to prepare lesson plans

• Engage with students one-on-one to enhance gross motor skills

• Maintain incident reports for the facility director and parents of students

KEY SKILLS —

COMMUNICATION

Computer proficiency, leadership experience, efficient communication skills, people skills, flexibility, creativity, emotional intelligence, teamwork

Technical Skills

-Microsoft Office Suite Tableau

Written communication, diplomacy, oral communication.

LEADERSHIP

Collaborative, detail-oriented, analytical/problem-solving, customer-centric, forward-thinking, active listening, procedural compliance, public speaking

REFERENCES

[Available upon request.]

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