Customer Service Representative
Resume:
Blessing Victor
Local to client’s location
Summary:
Ex-Abbott contractor and has worked as a HR Generalist.
Fluent in French.
Experience in handling calls in a fast paced environment
Skills:
Organized and determined team player
Experienced in customer service
Fluent French bilingual
Education
High School Diploma, International School of Lome 09\2008 – 06\2010 -3.5 GPA.
Professional Experience:
Sms Assist 03/2022–12/2022
Customer Service (Follow Up Team)
Help customer create work order
Assist Vendors by solving their cases and also help them schedule work order appointments
Answers vendor and residents calls and Assist them resolve their work order
Hennes and Mauritz
Customer Service 01/2020–08/2021
Assist customer to resolve their technical issue
Help customer to process their online transactions
Assist customer to choose their items.
Abbott Laboratory 08/2021–12/2021
HR Generalist
Execute HR strategies to meet the evolving commercial needs of the businesses.
Provide coaching, feedback, and guidance to business unit leaders, ensure that managers and leaders in the business coach and develop their teams.
Partner with leaders on business development activities, including organic growth, employee’s activity & divestments.
Walgreen’s
Bilingual customer service at Anchorage Ak 12/2018–10/2019
Operating cash register as assigned
Answer phone calls and process online sales
Helps customers to pick up their medications
Clean bathroom and sweep and mope the floor
Purser Home 06/2017–07/2018
Customer Service
Show houses and explain futures of the house
Put and pull signs for advertisements of the houses
Answer phone calls and run banks errands.
Prepares and processes mortgage loan records, files and correspondence from application through approval. Assures compliance with bank, regulatory and investor guidelines and customer service standards. Communicates with customers, internal staff, brokers, counsel, title companies, etc. to respond to inquiries, resolve problems and obtain all necessary documentation required for the file.
Reading and interpreting insurance policies, tax information, prelims, appraisals and settlement statements
Completes work within established closing deadlines
Inputs and confirms data required to generate closing documents.
Best Buy Killeen-TX 2014-2015
Cashier
Operating Cash register as assigned
Itemized and total purchases and collect payment
Balance cash drawer at the beginning and end shift
Provide question-answer customer services
Answer phone calls and process online sales.
French Bilingual IT Support staff
Vancouver Island University- Canada 2012-2014
Provided on and off IT services support to students and staffs.
Kept records of the IT department inventories.
Ensuring that the IT department payables are rightly submitted
French Bilingual Customer Service Representative
EcoBank, Lome-Togo (West Africa) 2009-2012
Assist customer with account related inquiries or request
Research, resolve, and document customer complaints and problems
Cross sell bank product whenever needed
Maintain files and product resource materials in an organized manner
Always work toward customers’ satisfaction and retention.
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