Customer Service Front Desk

Rose Mita Douceur

239-***-**** – *******.*.********@*****.***

Objective: Motivated bilingual, results driven professional seeking an administrative position in a company to promote healthy living, preventive care, wellness visits and coordinated care with great Physicians and Care Teams.

Summary of Qualifications:

Intelligent, result oriented, self-motivated professional, with progressive experience in managed care with a passion for excellence. Excellent customer service with proven ability to adapt to new surroundings while remaining observant and accurately assessing what needs to be done in order to make sure the patients’ rights are protected, treated with respect, and compassion at all time in compliance to all company policies. Able to employ creative approaches to maintain or exceed all designated goals. Bilingual in French-Creole and English. Relevant Skills include:

Organization and communications skills • Microsoft Word, Power Point, and Excel

Create productivity report • Supervise staff

Training and mentoring • Scheduling Meetings

Work special projects • Answering telephones

Review statistics and maintain goals • Assist with the hiring process

Provide administrative support • Excellent at typing and well organized

Assist with annual performance review

Work Experience

Mentoring and Training

Trained newly-hired employees at processing authorization, making appointments, coordinate patients care with specialist offices, hospitals, surgery centers, insurances and keep them up to date with new process and procedures

Trained new receptionists with scheduling and processes

Oversee 15 teammates divided between care coordinators and front desk

Maintained 100% accountability of all professional equipment

Managed departmental inventory and supply ordering

Covered down the clinical team when short staff

Rose Douceur page 2/2

Communication Skills and Customer Service

Scheduled patient appointments and procedures with specialist offices, hospitals and surgery centers.

Liaised effective with patients, doctors and team members, assessing medical charts and promote high level of communication and interaction.

Communicated weekly medical status reports through written presentation to corporate office.

Facilitated daily interaction between patients and families to provide guidance, educational, and emotional support.

Continuous Professional Development and Dedication to Quality

Recognized by leadership for resourceful problem-solving techniques.

Participated in Patient Health and Safety audit.

Honor-Roll for fall quarters of 2019 and 2020.

Work History

September 2013 to present – Medical Assistant to Care Coordinator to Assistant Administrator, Optum Care Medical Group, Seffner, Florida.

January 2013 – April 2013, Lab Technician/Research Tech, The Fountain Group, Tampa, Florida.

January 2008 – November 2012 – Family Health Centers-Women’s Health and Pediatrics, Fort Myers, Florida.

December 2004 – December 2005 – Island Cost Pain and Rehabilitation, Cape Coral Florida.

Education and Training

Bachelor of Science-Healthcare Administrator, Rasmussen University, March 2021, Tampa, Florida.

Associate Degree in Medical Assisting, Southwest Florida College, June 2005, Fort Myers, Florida.

Certifications

CPR and AED Programs.

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