Event Coordinator Producer

JASMINE R. CASTILLO

**-** **** ***, **** Island City, NY 347-***-**** ****************@*****.*** linkedin.com/in/jasminecastillo/

EVENT PRODUCTION PROFESSIONAL

Project Management Labor Relations Experiential Events

Event management professional with more than eight years of experience managing high-profile public-facing events that make lasting impressions. Well regarded for using interpersonal skills and emotional intelligence to facilitate communication between a variety of stakeholders including vendors, labor, and project ownership. Leverages a robust network of colleagues, peers, and production contacts to deliver memorable events.

Event Production Management ● P&L Management/Budgeting ● Relationship Building ● Marketing ● Interpersonal Skills ● Contingency Planning ● Team Development ● Customer Engagement ● Online and Live Events

Software Tools & Proficiencies:

Google Drive, MS 365, Airtable, Asana, Doodle, Calendly, MailChimp, Dropbox, Slack, Cvent, Event Registration, Salesforce, SplashThat, HubSpot, Eventbrite

E X P E R I E N C E

Visitor Services Manager Queens Museum Flushing Meadow Corona Park, NY 6/2021 – 1/2023

Develop a Front of House culture that supports positive front facing interactions, while also increasing our visitor engagement through data collection, visitor principles, and the planning of public events.

Recognized the exhaustion from the pandemic and the support needed to build camaraderie through team building workshops, outings, and attention to detail on each staff members strengths and weaknesses to implement support systems where needed.

Plan professional development trainings for Front of House staff to expand skill set, emotional intelligence, and de-escalation tactics.

Strategize interdepartmental workflows for efficient processes from ticketing, communications, and guided group visits that generated over $15K of additional revenue in the past 10 months.

Increased visitor engagement by 58% utilizing survey feedback, development of tours and the implementation of a group visitor program.

Venue & Box Office Coordinator Rooftop Films New York, NY 8/2020 – 8/2021

Coordinated alongside production team to build a drive-in movie theater experience during the COVID-19 pandemic to ensure compliance with state and local ordinances. Objectives of the position involved supporting partnership and customer relations while enhancing the visitor experience.

Defined, developed, and streamlined guidelines to engage patrons effectively while prioritizing needs of our customers and staff safely during the early stages of the pandemic involving elements of music performances, food vendors, and areas for social gathering.

Created visibility plan to help patrons locate the drive-in theater footprint, laying out ingress and egress routes as per city permit guidelines.

Built team moral during pre-shift meetings with their favorite foods and one-on-one check ins, while finding creative ways to hype the team before each shift.

Continued…

JASMINE R. CASTILLO

42-07 34th Ave, Long Island City, NY 347-***-**** ****************@*****.*** linkedin.com/in/jasminecastillo/

Event Producer New York City Mayor’s Office (ENDGBV) New York, NY 7/2018 – 12/2020

Coordinated directly with co-producers at the Mayor’s Office in the End Domestic & Gender-Based Violence agency to create a thematic art exhibit for the global campaign 16 Days of Activism protesting gender-based violence.

Oversee the production elements, visual artworks, and event technicians to deliver an immersive art experience where the audience creates in real-time alongside featured artists, resulting in a communally driven final work of art. Attendance for the 2020 virtual conference exceeded 200 participants from around the world

Created interactive art activations and programming to promote the community while extending the reach outside of its existing support systems. Managed production needs, timeline sensitivity, budget and online campaign messaging.

Created a continuity plan to ensure the 2020 event would take place as scheduled during the COVID-19 pandemic. Built scenario-based contingencies for two event formats (hybrid and online) to allow flexibility with local ordinances.

Developed a comprehensive online public program that employed interactive experiences utilizing software tools and Zoom conferencing. Coordinated four virtual breakout rooms for attendees to engage with artists in real-time and a discussion panel.

Event Producer Tough Mudder Brooklyn, NY 3/2018 – 11/2018

Managed and directed the event delivery team setting up the festival areas operations at locations around the U.S. Simultaneously coordinated six events in various stages of production. Managed annual event budget more than $6Mil/yr.

Developed operational plans and delivery strategies involving complex stakeholder management, labor management, project planning and project risk mitigation.

Oversaw the construction of obstacle courses that hosted 8-15K attendees per event, collaborating with operations teams including supply chain, workforce, venue, and sponsors.

Modified course and plan design based on permit needs, stakeholder concerns and locality permitting guidelines.

Developed and executed emergency contingency plans for an event in Sparta, KY during quickly erupting severe weather. Implemented plans that were crucial to saving five tents and all obstacles allowing for a quick clean-up the following day and starting the event on time.

Event Producer iDeko Productions New York, NY 4/2016 –2/2020

Oversaw the work of event production technicians delivering a variety of in-person events throughout the U.S. Responsible for hiring and training crew, vendor agreements, relationships and contracts while acting as a liaison between clients and producers.

Built operational plans for a variety of scenarios including; preparing for fires, weather related emergencies, electrical concerns, crowd control and finding ways to enhance the consumer experience

Created production schedules and measured progress to ensure project milestones were being met while creating an efficient workflow.

Built out ingress and egress routes that included check-in, admission, pickup and drop-off schedules to ensure positive first and last impressions were made with attendees at various check-in points.

Developed contingency plans for a variety of scenarios for outdoor events including missing children, crowd control, active shooters, and emergency evacuations.

E D U C A T I O N

B.A. in Media Production, graduated 2008

City University of New York / Brooklyn College ~ Brooklyn, NY

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