Customer Service

Michelle L. Walker

**** ** **** ****** ******** City, OK 73112

405-***-**** ********.*********@*****.***

Recent Hospitality and Tourism Management Graduate with proven skills in customer service and effective communication. I am seeking a position that will grow my leadership skills, problem solving and communication skills.

Education

Oklahoma State University B.S. May 2022

Northern Oklahoma College A.A.S. Dec 2021

Putnam City North High School High School Diploma May 2017

Francis Tuttle Technology Center Culinary Arts Degree May 2017

Key Skills

Customer Service Food Service Leadership Team Player

Time Management Hard-working Fast Learner Dependable

Experience

Front Desk Agent

Embassy Suites Northwest OKC, May 2022- Present

Welcome guest as they walk through the door and making sure everything, they need is taking care of

Answering the phone and guest questions in a timely and professional manner

Checking guest in and out of the hotel, disputing and resolving charges, providing information about the hotel and surrounding area

Booking reservations, cancelling reservations, and updating reservations

Cashier

7-11 Stores Oklahoma City, August 2021-April 2022

Greet customers when entering or leaving the store.

Follow company policy and procedure and all laws of beverage and tobacco sales.

Collect payments whether in cash or credit

Performs duties in the areas of food prep and service, gas pump management, inventory management, cleaning, and overall store function

Correctional Officer

Oklahoma Department of Corrections September 2020-February 2021

Supervision of inmates and inmate activity in detention facilities.

Provided care and correctional treatment to inmates.

Ensured that inmates remained in custody.

Break up physical confrontations and protect inmates and fellow officers

Enforces rules and regulations governing facility security inmate conduct an inmate accountability.

Shuttle Driver/Guest Service Agent/Breakfast Host

Doubletree by Hilton, Oklahoma City, May 2018 – September 2019

Personally, demonstrated a commitment to guest service in responding promptly to guests’ needs.

Offered information regarding features of rooms, services of hotel and points of interest.

Answered internal and external phone lines.

Set up workstations with all needed ingredients and cooking equipment

Collaborate with the Cooks to prepare meals during breakfast dining hours

Cashier/Customer Service

Lowe’s Home Improvement Oklahoma City, April 2020 - August 2020

White Water Bay Oklahoma City Summer 2019

Lowe’s Home Improvement, Stillwater, January 2019 – May 2019

Frontier City, Oklahoma City Summer 2018

Manage transactions with customers

Ensure pricing is accurate

Collect payments whether in cash or credit

Greet customers when entering or leaving

Maintain clean and tidy checkout areas

Summer Internship

Omni Hotel- Prep Cook 2021

Oklahoma City Golf and Country Club- Prep Cook 2021

Certificates

Revenue Management: Maximizing Revenue in Hospitality Operations

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