Delivery Manager
Resume:
HARISH V. M.
advp7h@r.postjobfree.com
www.linkedin.com/in/harish-v-m-74361a5
Professional Summary:-
A shrewd Delivery Manager Human Resource Professional having over 15+ years of experience in the field of USA IT staffing Recruitment and Domestic staffing recruitment experience at client sites as per project requirements. Providing HR strategic, training, generalist support to employees & senior executives engaged at all levels and across domains such as Information Technology, ERP, Consulting Services, Banking, Telecom & Networking.
Vendor Management and Talent Management Services. Providing business consultation services and delivery of core HR programs and processes in the areas of talent acquisition, organizational effectiveness, talent management succession planning, and employee relations retention performance management.
Account Management would be Key element in our Recruitment Delivery and Client Engagement activities in the IT staffing business along I would independently manage one or more clients and will work as a Single Point of Contact.
As IC Person would be responsible to manage client escalation, team management, and business transactions. Have more than 8+plus years of experience as a Team Lead & Independent handling in the Recruitment departments.
Conducted the face-to-face, Skype Interview, and detailed phone interviews for all candidates presented to clients. Placed high-end technical professionals in Information Technology Industry in contract, contract to hire & Permanent positions, as well in Our Payroll.
Well versed with employment terms as in W2, 1099, C2C, etc., and dealt with H1B, Citizens, Green Card, EAD, & TN Permit, etc.
Excellent knowledge of recruiting and hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, and closing. Using a huge database of partner companies and maintaining a very active relation.
Core Expertise includes:-
#Delivery Manager #Talent Acquisition. #Team management, Motivator. #Strategic sourcing initiatives and managerial support. #Account Management / Recruitment Practices, Strategies, Candidate & Employee Engagement. #Resource Management and Delivery. #US Staffing & Domestic Recruitment. #Contract Negotiations, SLA, MSA Agreement, SOW (Statement of Work) Direct Sourcing & Cold Calling.
PROFESSIONAL EXPERIENCE: -
https://norwintechnologies.com/
Delivery Manager - Talent Acquisition at Norwin Technologies (June 2022–Present) Job Responsibilities & Locations: {Bangalore / Norcross, GA & MA} Norwin Technologies is an ISO certified organization founded in 2003, corporate headquarters in USA Boston, MA & offshore development centers in India Bangalore Chennai with expanded operations & offices.
As a Delivery Manager, Responsible for managing 15 Member team & Talent acquisition recruitment activities, posting job description, posting ads, reviewing resumes qualifying right candidates present to client. Conducting phone screens and extending offers.
Works closely with Director of Delivery & CEO in extending start sheet for placed candidates.
Directly responsible for presenting candidates for key Working with direct clients like LA-Health Care, NaviSite, Presidio, Broadcom and Dell-EMC.
As a Delivery Manager, I am responsible for managing talent acquisition (Recruitment) activities for various Clients in the IT Industry & recruited in all regions of the United States.
Responsible to interact, build relationship and engage with my Clients and their Customers to create new business, increase productivity and revenue for my company.
Work closely with recruiting team to ensure deliver the customers and responsible for achieving the agreed business targets of individual team members.
Following up with clients after delivering candidates, interviews and placements to ensure expectations are met, as well as soliciting additional job orders and pre-marketing new candidates.
Managing a team of 15+ recruiters to handle recruitment activities and helping & guiding them to achieve objectives and keep them motivated.
Understands the business directions and trends related to the client's industry or domain.
Trains and coach’s recruiters on developing and implementing recruiting plans utilizing multiple channels, both internal and external.
Develops and maintains relationships with potential and current clients.
Responsible for identifying new ideas, sources, and tools to increase recruiter knowledge and efficiency.
Identifies opportunities for further growth of existing accounts.
Identifies and shares best practices across division.
Oversees order management including filling hot job orders, prioritizing open account orders, allocating recruiting resources as necessary, and coordinating the sharing of job orders where appropriate.
Mentors, coaches, and develops employees, fosters an environment that promotes teamwork, and ensures the team is staffed appropriately to meet business needs. Clients Worked:-
WWT(CBRE, Mitsubishi, MNT Bank, Bank of America, Huntington Bank, Barclay's Bank, Verizon, Cisco, Edward Jones, JPMorgan, Pacific Corp), Evotek(Disney), CDW, NaviSite, Technologent, Presidio, LA-Healthcare of CA, Broadcom, Dell-EMC, Alpha Technologies, E-Plus(Health Partners), Palo Alto, Commvault, Ball Aerospace.
https://kaygen.com/
RDM (Resource Delivery Manager) March 1st, 2021–till May 2022. Job Responsibilities & Locations: {Bangalore/Irvine, CA}: - Kaygen Inc is an award-winning global technology solutions provider enabling Fortune 500 corporations to leverage their data as a strategic asset to solve their most pressing business challenges and achieve their goals.
Having nearly 15 years of experience in this recruitment industry.
Working personally, with a team of 6+ members to work on exclusive requirements and mentoring delivery as well to the customer.
Managing multiple Accounts and work closely with recruiting teams and project team to ensure delivery of staffing and project requirements.
Finding active and passive candidates using proactive sourcing methods, high touch direct sourcing and networking to find top candidates for current and future openings. Uses cold calling, data base mining blogs, internet/web searches, LinkedIn, employee referrals to generate candidate leads.
Presenting fully screened qualified candidates and submitting to hiring managers in a timely manner.
Improve efficiency and process to establish a higher submittal to interview ratio.
Responsible for building and maintaining high level relationship with Client & Candidates.
Consistently performed best preferred supplier in client SLAs and metrics, quarter over quarter.
Maintenance and evaluation of Recruiters' metrics and performance on a weekly, monthly and annual basis.
Act as the primary liaison between clients and to maintain daily contact, resolve concerns, facilitate communication, and ensure satisfaction.
Ensure that all client SLAs are maintained and honored.
Negotiated contract terms and rates with vendor partners providing professional services.
Worked with BD team for new account acquisition process, including market research, RFI/RFP response, reverse auction etc.
Clients Worked: -
Infosys MSP Client’s:-Pontoon Solutions, Stich-Fix, FUNKO, UN-Client, CBRE, Cummins, Arrow Electronics, just energy, Cisco, Advanced Auto Parts, Inuit, Amazon, Signature, Infoblox, Aero jet, Marvel Inc, TTX, GAP, Verizon, Deloitte, Thermo-Fisher, LA-Metro of CA. https://www.acldigital.com/
ASM Enterprise Solutions PVT LTD A Group of ALTEN Calsoft Labs. November 02nd, 2015- Dec 2019. Senior Talent Acquisition Lead IT Recruiter / Independent Consultant: http://www.altencalsoftlabs.com/index.php/about-us/newsroom/alten-calsoft- labs-acquires- enterprise-business-division-of-asm-technologies
Job Responsibilities & Locations: - {Bangalore / Navi Mumbai, Ghansoli / Santa Clara, CA }: -
Having experience in the same company as Team Lead Recruiter, Independent Contributor in the Recruitment departments.
Working personally, with a team of 6+ members to work on exclusive requirements and mentoring them.
Managing a team of recruiters and reporting to Senior Associate
Identifying business requirements and planning recruitment cycles accordingly
Supervising the recruitment process executed by the team
Interviewing and assessing prospective candidates
Keeping candidates engaged between closures and joining.
Generating and analyzing various reports on a timely basis.
Continuously developing and improving the recruitment process.
Setting social media communication strategies for different job profiles
Staying abreast with market best practices and implement relevant tools/ processes. Acting as a single point of contact for all recruitment activities
Continuously striving towards minimizing the TAT for closing the roles
Implementing new ways and strategies for closing the position faster
Being a subject matter expert and aiming to get the best talent across the department. Determine current staffing needs and build forecasts. Develop talent acquisition strategies and hiring plans
& Lead employment branding initiatives. Plan and conduct recruitment and selection process
(interviews, screening calls, etc.). Ensure positive candidate experience through multiple initiatives & assist in employee retention and development.
Provide and share metrics to share with stakeholders and identify areas of improvement & Proven experience as talent acquisition delivery manager in tech hiring. Experience in full-cycle recruiting, sourcing, and employment branding along with use of social media and job boards & Strong understanding of Applicant Tracking Systems (ATS) and databases.
Ability to work with Senior Stakeholders and manage their expectations.
Fully accountable for interviewing/ hiring, staff training and management, contract administration, vendor relations, business operations, and employment issues Managed all aspects of vendor relationships, approved vendor list, developed new relationships, and managed existing list to provide maximum recruiting efficiency while remaining cost conscientious.
Handled sourcing assignments for full-time, contract, and temporary employees, for both in- house corporate staffing requirements, as well as for clients (both on contingency and retained searches).
Conduct bi-weekly reviews with clients including positions filled, key metrics, and escalations. Prepare and maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Responsible for building and maintaining a competitive intelligence database qualifying and extracting information from multiple data sources to create a candidate pipeline for current and future hiring needs
Sourcing candidates utilizing tools such as LinkedIn, Monster India, Naukri Portal, internal database, and employee referrals.
Full Lifecycle Recruiting experience – From understanding client requirements, sourcing the right candidate, technical interviews, Salary negotiations, closing the deal, and maintaining long term relationship with the candidate to ensure he Completes the project successfully and also to extract some prospective Referrals.
Prioritized clients’ requirements in a high volume, time-sensitive environment to meet deadlines. Communicated all aspects of the offer including salary, benefits, bonuses, relocating, etc. Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates. Independent Contributor in the Recruitment departments, working personally with a team of 6 members to work on exclusive requirements and mentoring them. Closing the deal and maintaining a long-term relationship with the candidate to ensure he completes the project successfully and to extract some prospective Referrals.
Prioritized clients’ requirements in a high volume, time-sensitive environment to meet deadlines. Collecting the details from the consultant on the Aadhar Number, checking the background of the Consultant. Respond to all client requests providing exceptional customer service to ensure repeated business.
Clients Worked: -
RIL (Reliance Industries), Reliance JIO, Oracle Corporation, Oracle Consulting Entities (Oracle GSDI, Oracle SSI, Oracle NAC), Wal-Mart, AMAT (Applied Materials), Cisco Systems (CISCO), VMWare, ASM Technologies Ltd. (www.asmltd.com)
Talent Acquisition Lead Recruiter/ Independent Consultant September 2007 – Oct 2015. Job Responsibilities & Locations: { Bangalore / {Santa Clara, CA / Naperville, IL / Columbus, OH / Bangalore / Navi Mumbai, Ghansoli}
ASM Technologies Ltd, established in 1992, is a pioneer in providing world Class Consulting Services in Enterprise Solutions, Direct Global Partners to Oracle Corporation in Staffing and Implementations. Certified in ISO-9001:2000 and assessed at CMMI Maturity Level 3 for all its Development & Support Operations. Job Responsibilities:-
Having nearly 8+ years of experience in the same company as Team Lead Recruiter, Independent Contributor in the Recruitment departments.
Handling Function management, people management, Software engineering products management across clients.
Working personally with a team of 6 members to work on exclusive requirements and mentoring them. Mentoring team on managerial skills, tools, and techniques for optimization and waste management. Full Lifecycle Recruiting experience – From understanding client requirements, sourcing the right candidate, technical interviews, Salary/Rate negotiations (W2, Corp 2 Corp and 1099), closing the deal, and maintaining a long-term relationship with the candidate to ensure he Completes the project successfully and also to extract some prospective Referrals.
Prioritized clients’ requirements in a high volume, time-sensitive environment to meet deadlines. Communicated all aspects of the offer including salary, benefits, bonuses, relocating, etc. Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates.
Collecting the details from the consultant on the Social Security Number (SSN No.), Running the Credit Report and checking the background of the Consultant Whether having Good / Bad Credit. Resume writing and reformatting resumes as per the requirements. Posting jobs on various web sites. Managed the scheduling and logistics of all interviews between candidates and hiring managers
Reviewed resumes and credentials for appropriate skills, experience, and knowledge, about position requirements. Extended employment offers to be selected candidates under the direction of the hiring managers and within the guidelines of the client's compensation policy. Maintained accurate and well-ordered documentation on all candidates, searches, hiring manager’s interactions, and other recruiting activities in compliance with company SOX standards. Working with Clients/Vendors directly for the last one year for fulfilling their staffing needs. Make submissions on my evaluation of the candidates & follow up with the concerned person on feedback. Also, maintain an active relationship for getting new requirements & delivering on the same.
Managing vendor relations. Handled new vendors, processed agreement/paperwork. Assigning Requirements to the team members and provide complete Support. Check the submittals made by the recruiters to ensure candidates fits well for the given requirement. Worked on requirements of several international positions with OCC through Monster Canada. Also worked on Mexico requirements of Oracle Consulting.
Attend the telephonic conference Interview with the Technical Panel (client) and Shortlisted candidate. Responsible for preparing weekly and monthly reports for evaluating the performance of recruiters and sourcing executives.
The client base includes industries such as Automobiles, Pharmaceuticals, Aerospace and Defense, Financials, Manufacturing, Consumer, Public Sector, etc.
Researched new Internet sites for the recruitment of candidates. Clients Worked: -
RIL (Reliance Industries), Reliance JIO, Oracle Corporation, Pacific Coast Companies, Oracle Consulting Entities (Oracle GSDI, Oracle SSI, Oracle NAC), Petmate, W.W.Grainger, Owens Corning, Owens Illinois, Midwest Waco, Midwest tape, Veera Bradley, Facebook, Symantec, Wal-Mart, AMAT
(Applied Materials), Cisco Systems (CISCO), Betco Corp, Ameri Partner’s, VMWare, Coleman, PayPal, E-bay, Maneat Corp, VSP, Masco Cabinetry.
Everest Consulting Group Inc. (Everest Consulting Group Inc) January 2007- August 2007 http://www.everestconsulting.net/
BDM / Team Leader US Recruitment
Job Responsibilities & Locations: { Bangalore / Edison, New Jersey & Los Angeles, CA}
Lead a team of 4 members & Familiar with full Recruitment processes from sourcing the resumes till closure of requisition.
Respond to all client requests providing exceptional customer service to ensure repeated business. Schedule interviews and phone screens working directly with candidates and hiring managers.
Provide follow-up correspondence to candidates on recruiting status via phone and email. Guiding candidates through the entire hiring process, track recruiting activities, and provide weekly reporting on candidate status.
Full Lifecycle Recruiting experience – From understanding client requirements, sourcing the right candidate, technical interviews, Salary/Rate negotiations (W2, Corp 2 Corp and 1099),
closing the deal and maintaining a long-term relationship with the candidate to ensure he completes the project successfully and also to extract some prospective referrals. Responsible for handling Paperwork of the new employees.
Managing vendor relations. Handled new vendors, processed agreement/paperwork. Clients Worked: -
Microsoft.net, IBM, Tek-Systems, K-Force, SAP, Cisco Systems, Oracle, Java, Windows, and Sun Microsystems.
Axiom sources LLC USA. Jan 2005–Jan 2007.
www.axiomsources.com
Sr. Technical US IT Recruiter/ Team Lead
Job Responsibilities & Locations: (Bangalore / Rockville Bethesda, MD)
Lead a team of 3 members. Conduct in-depth candidate interviews, coordinated both phone and on-site manager interviews, and obtained feedback on candidate interviews.
Negotiated rate and offer terms. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
Respond to all client requests providing exceptional customer service to ensure repeated business. Post ads on various job boards.
Conducts Pre-screen and phone interviews. Ensures appropriate matches between position requirements and candidates. Reviews information on potential new employees to make sure all required licenses and credentials are current before hiring.
Full Lifecycle Recruiting experience – From understanding client requirements, sourcing the right candidate, technical interviews, Salary/Rate negotiations (W2, Corp 2 Corp and 1099). Closing the deal and maintaining a long-term relationship with the candidate to ensure he completes the project successfully and to extract some prospective referrals. Clients Worked: -
Microsoft, Tek-Systems, K-Force, 20th Century Fox, Dreams Works, Freddie Mac, and Fannie Mae. Radiant Info System (P) Ltd. June 2004–Dec 2004.
US IT Recruiter www.radiantinfo.com http://radiants.com/ Job Responsibilities & Locations: - {Bangalore / Dallas, TX / NYC, NY / New Jersey, NJ}
Recruiting for the US team handling Full lifecycle recruiting that includes direct sourcing from portals, Job Boards, vendor marketing strategies, postings, Boolean search strings, search engines; advertising; networking; attendance of user groups, and cold calling.
Writing and posting job advertisements. Support high- volume recruiting for multiple regions in specific functional areas, develop recruitment strategies using various sourcing techniques.
Manage applicant tracking system, respond to user inquire.
Maintain all documentation related to the recruiting process, provided end-to-end resources for clients, by placing highly skilled consultants at client sites according to project specifications. Work with the AM as an end-to-end resource on assigned client relationships to identify strategic, as well as transactional IT staffing needs. Clients Worked:-
Caterpillar, Capital-One, BCBS, IBM, HP, Tek-systems, K-Force, Freddie Mac, Fannie Mae, Microsoft, Novell, RAD Gov (Government Clients & Federal clients) Deloitte Services, CSC, AT&T Global, AT&T Solutions, T-Mobile, Motorola, Avaya Communications, Alcatel-Lucent. EDUCATIONAL QUALIFICATION: -
Bachelor of Computer Applications (BCA) from Dr. C.V. Raman University, Bilaspur, 2015.
Diploma in Computer Science from Board of Technical Education, Karnataka, 2003. Place: Bangalore. Harish V M.
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