Executive Account Customer Service

Karen Christen

*** ******* **** ***** *** Francisco, CA 94080

***- ***-**** (C)

**********@***.***

SUMMARY: Transportation and fleet management professional with sixteen plus years of increasing knowledge and successful sales production, concentrated in Northern California and environs. Attuned to the needs of customers and clients. Effective in building and retaining long-term customer relationships. Open to new and challenging opportunities within the automotive and truck fleet management industry that call upon my knowledge and experience to make a decided difference to the company’s bottom line. Willing to travel to meet the sales goals and objectives of the company I serve with unwavering dedication.

EDUCATION:

CA Real Estate License DRE 01365620

Continuing Education which includes:

Dale Carnegie Sales Courses, San Francisco, 1993 – 1994, Certificate of completion.

Frontline Leadership Training, 1994.

Skillpath, Management for Supervisors, 1990.

Computer Courses, including MS Word; Excel; Windows; Lotus Notes, ACT; Goldmine; Salesforce and Ryder Internal Sales Software.

Leadership & Development.

EMPLOYMENT:

2017-2019 Vanguard Properties

Broker Associate

2014- 2015 Ryder Transportation, Phoenix, Arizona

Business Development Manager

Accountable for the generation and management of new sales, growth and retention for the

Phoenix Area. Accomplish new sales. Manage all aspects of role of account manager.

2011 – 2014 Ryder Transportation, Hayward, California.

Business and Customer Development Manager. Accountable for the generation and management of new sales, growth and the retention of existing customer base for the San Francisco – Greater Bay Area, including the Hayward and Rohnert Park Branches. Accomplish new sales & growth of existing Customer Base. Successfully met the new account and revenue quota of 1.8M. Manage all aspects of role of account manager. Recipient of the “Quota Buster” for two consecutive years for new accounts and total revenue.

2004 – 2011 Scully Truck Rental & Leasing, Hayward, California.

Account Executive. Accomplished new sales and retention of existing customer base. Accountable for P&L, as well as Operations and Marketing. Researched, solicited and established new lease accounts. Provided qualified leads to Scully Distribution. Accomplished all aspects of the account management for existing Customer Base. Successfully met all new account and revenue quotas. Named “Salesperson of the Year” – three consecutive years. Nationalease Masters Club for 2006, 2008, and 2009.

1999 – 2004 Ryder Truck Rental, San Francisco, California.

Account Manager. Researched, solicited and established 100 new accounts. Consistently established 10 new Lease Accounts per year. Generated $200,000 in long-term revenue from new accounts. Accomplished Customer retention and all aspects of customer service. Awarded the “Rental Account Manager of the Year” for the Western Region, 2004.

1997 – 1999 Ryder TRS, San Francisco, California.

National Sales Executive. Generated $1-million dollars revenue in 1998, annual new account revenue. Maintained and achieved goal of $500,000 in revenue from existing accounts. Established 193 new accounts focused in the area of multi-location national accounts. Accomplished Executive account management of pricing, billing accounts receivable, equipment availability and customer service. Participated in three major Trade Shows. Ranked in the Top 5 Performers within the United States. New Accounts included: DHL; Sony Signature; Burlington Coat Factory; and Federal Express.

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