AKIA GEMMATI

Oviedo, FL 561-***-**** advp6z@r.postjobfree.com www.linkedin.com/in/akia-gemmati

HUMAN RESOURCES GENERALIST

RELATIONSHIP BUILDING STRATEGY MANAGEMENT

A highly motivated and results-driven HR professional with a proven track record of maintaining integrity, confidentiality, and credibility. I possess exceptional customer service skills and a collaborative approach that allows me to work effectively with others. As a strong communicator, I understand people, lead with empathy, and utilize a high degree of emotional intelligence to connect with others. I have a data-centric mind and the ability to leverage both internal and external research to propose new solutions, analyze trends and metrics. With a bias for action and a strong work ethic, I am dedicated to achieving excellence in all aspects of my work. As a trusted advisor with strong business acumen, I am committed to solving problems and positively influencing those around me. I am passionate about creating an inclusive work environment that fosters growth and development for all employees.

Employee Engagement Process Improvement Interpersonal Skills Presentations Adaptability Onboarding/Offboarding Organizational Skills Employment Law Data Analytics Conflict Resolution Creative Problem Solving Project Management Relationship Building Data-Driven Solutions Effective Verbal & Written Communication Collaboration Change Management Budgets Human Resource Management

SKILLS

Computer: MySQL, Tableau, Jira, HRIS, Workday, Peoplesoft, ADP, Concur, Word, Excel, PowerPoint, Outlook, NICE, Ring Central, Google Suite, Smart Sheet

EXPERIENCE

NewRez Fort Washington, PA (Remote) People Operations Manager 2020- 2022

Co-led initiative for company-wide performance improvement management system implementation by:

Coordinating training sessions for managers and employees to ensure understanding and adoption of the new process.

Establishing metrics to track system effectiveness and identify areas for improvement in Workday.

Partnered with executive leadership to develop marketing strategies to achieve organizational goals for growth and increased revenue.

Collaborated with cross-functional teams to identify areas for improvement in the workflow process and software programs, resulting in a 15% increase in employee satisfaction and a 10% increase in overall productivity.

Key Accomplishments – Consistently one of the top performing teams on the direct-to-consumer team. Onboarded and trained 20 new team members in 6 months.

Bank of America Maitland, FL (Hybrid)

Underwriting Manager 2018-2020

Effectively communicated HR policies and programs to team members, using clear and concise language, resulting in increased understanding and compliance.

Collaborated with talent acquisition team to attend job fairs to source talent for open organizational requisitions resulting in 15 new hires.

Led the initiative to form a quality review team to scrutinize all underwritten loans for accuracy, resulting in a decrease in errors to below 5% and facilitating scalability.

Created comprehensive dashboard reporting system for tracking daily/monthly goal, which increased productivity by 20%.

Conducted rigorous QA testing of software updates in the pre-production environment to detect and rectify any inconsistencies prior to implementation.

Key Accomplishment – Promoted to Underwriting Manager, recruited new talent at job fair.

Bank of America Maitland, FL

People Operations Manager 2015-2017

Successfully oversaw and managed day-to-day business operations, ensuring smooth and efficient operations, by planning, organizing, and supervising of processes, people, and resources.

Supported leadership with the ongoing capability building of their teams, implementing training programs and initiatives to improve employee skill sets and performance.

Cultivated long-term relationships with employees, internal and external clients, HR Contact Center team members, and business partners, resulting in effective collaboration and seamless service.

Co-led an initiative with the HR to transform incentive, employee rewards and recognition plan for the production team members which reduced employee turnover by 20%.

Implemented a pod-style operational model to enhance comradery, increase product knowledge, and improve productivity across teams by 15%.

Reviewed and approved expense reports, invoices, timecards, and time-off requests for team members.

Key Accomplishments – successfully launched the first team as a vendor for Bank of America, improved CSAT ratings by 30% in 90 days.

Digital Risk, LLC Maitland, FL

Sr. Operations Manager 2011-2014

Developed a deep understanding of business goals and objectives, and designed and implemented new approaches, policies, and procedures to exceed business forecasts.

Partnered with the Project Management Office (PMO) to ensure seamless client onboarding.

Monitored and tracked project implementation and milestones using Microsoft Project to ensure on-time delivery and quality outcomes.

Developed a new contact management system based on client goals and targets, leading to a 20% increase in account revenue through referrals.

EDUCATION

Columbia Southern University Orange Beach, AL

Bachelor of Science in Human Resources Management

Florida Metropolitan University Orlando, FL

Associate of Science in Business Administration

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