Service Worker Desk Agent

Tammy Malone-Ashley

I 228-***-**** I

*************@*****.***

EDUCATION

William Care College, Hattiesburg, MS

B.A.S: Family and Consumer Sciences

Minor: Criminal Justice

August 1981– May 1985

EXPERIENCE

Westmark Hotel Fairbanks -Fairbanks, AK— Lead Front Desk Agent December 2019– May 2022

● Coordinated sales and marketing efforts to increase direct operation profitability.

● Produced 85% of suite upsell conversions.

● Monitors and tracks daily room availability and schedule staff needs.

● Measured revenue impact, and effective labor and pricing initiatives by setting reservations to client satisfaction.

● Managed and motivated a team of 10+ agents through various shifts. Gulf Coast Community Action Agency-Gulf[port, MS— Lead Family Service Worker

March 2008—December 2015

● Coordinated and cultivated schedules to balance productivity of staff and clients.

● Evaluated cases of need based families and provided supplemental utility/housing payment assistance.

● Monitored case files and conducted at home visits.

● Provided clients with complete and accurate development plans to re-engage into the workforce and rehabilitate.

Mississippi Department of Job Security-Gulfport, MS—Claims Investigator January 2019 – April 2020

● Verified employment records of applicants.

● Analyzed information gathered throughout the investigation to assist with future employment recommendations.

● Created and maintained employment files regarding fraudulent claims. Grand Casino-Gulfport, MS—Premium Gaming Attendant July 2018 – January 2019

● Generated player payouts and buy-ins to engage with gaming.

● Provided machine upgrades and implemented new gaming initiatives.

● Supervised proper activity of machines and repaired malfunctions within scope. SKILLS

•Logistics

•Hospitality

•Brand

Development

•Client

Relations

•Team

Management

•Project

Management

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