Service Representative Customer
Resume:
Barbara Mulkey
**** ******** ****** ** ****, TX *9924 915-***-**** ***************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with 2+ years of healthcare industry experience. Works as a liaison between departments for coding queries and explanations and clarification of documentation.
Honors / Awards: Ultimate Medical Academy Dean’s List; Alianza Certificate of Appreciation.
Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups.
Experience working in a remote work setting.
Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 43 WPM.
KEY QUALIFICATIONS
Payment Posting Scheduling HIPAA Compliance Insurance Verification Insurance Claim Processing EOBs
Co-Payments Deductibles Medical Billing CMS 1500 CMS 1450 (UB-04) Electronic Health Records (EHR)
Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Greenway HER
Medical Office Procedures Medical Coding ICD-10 HCPCS CPT
Medical Terminology Medicare, Medicaid, and Tricare Fee Schedules
EDUCATION
Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2019
RELEVANT PROFESSIONAL EXPERIENCE
Qualfon – Highland Park, MI
Customer Service Representative – Remote 10/2022 – 02/2023
Answered inbound calls, made outbound calls when necessary
Billing calls taking payments, going over bills and correcting bills for DHS Electric Company
Made appointments for repairs and installs
Made notes into the accounts
Alianza Personal Care - El Paso, TX 01/2017 - Present
Resident Care Provider
Work in home setting and monitor and document resident behavioral activity of elderly patients and prescription intake.
Assist with daily cleaning, patient mobility, companionship, housekeeping, running errands, and meal preparation.
Deliver a high level of customer service to patient by using positive communication techniques.
Provide mental and emotional stimulation through facilitation of engaging activities.
Support residential activities and functions through active planning and participation.
ADDITIONAL PROFESSIONAL EXPERIENCE
Concentrix - El Paso, TX 01/2015 - 01/2017
Customer Service Representative - Remote
Assisted with repairs for iPhones and computers and scheduled and referred appointments to AppleCare services.
Answered inbound calls, called for follow up calls, provided customers with information, and documented interactions.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Referred unresolved customer grievances to designated departments for further investigation.
Sykes - Denver, CO 07/2013 - 01/2015
Customer Service Representative - Call Center
Accepted calls from AT&T and DirecTV customers, provided service, and upgraded services and completed sales.
Documented interactions, assisted with technical problems, and accepted and posted payments to accounts.
Provided customers with account or service information and solicited sales of additional services.
Conferred with customers to provide information about products or services, enter orders, cancel accounts, or obtain details of complaints.
Determined charges for services requested, collected deposits or payments, or arranged for billing.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
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