Barbara Mulkey

**** ******** ****** ** ****, TX *9924 915-***-**** advp6m@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 2+ years of healthcare industry experience. Works as a liaison between departments for coding queries and explanations and clarification of documentation.

Honors / Awards: Ultimate Medical Academy Dean’s List; Alianza Certificate of Appreciation.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Strong written and verbal communication skills with individuals at all levels, both one-on-one and in groups.

Experience working in a remote work setting.

Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint; Typing Speed: 43 WPM.

KEY QUALIFICATIONS

Payment Posting Scheduling HIPAA Compliance Insurance Verification Insurance Claim Processing EOBs

Co-Payments Deductibles Medical Billing CMS 1500 CMS 1450 (UB-04) Electronic Health Records (EHR)

Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Greenway HER

Medical Office Procedures Medical Coding ICD-10 HCPCS CPT

Medical Terminology Medicare, Medicaid, and Tricare Fee Schedules

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2019

RELEVANT PROFESSIONAL EXPERIENCE

Qualfon – Highland Park, MI

Customer Service Representative – Remote 10/2022 – 02/2023

Answered inbound calls, made outbound calls when necessary

Billing calls taking payments, going over bills and correcting bills for DHS Electric Company

Made appointments for repairs and installs

Made notes into the accounts

Alianza Personal Care - El Paso, TX 01/2017 - Present

Resident Care Provider

Work in home setting and monitor and document resident behavioral activity of elderly patients and prescription intake.

Assist with daily cleaning, patient mobility, companionship, housekeeping, running errands, and meal preparation.

Deliver a high level of customer service to patient by using positive communication techniques.

Provide mental and emotional stimulation through facilitation of engaging activities.

Support residential activities and functions through active planning and participation.

ADDITIONAL PROFESSIONAL EXPERIENCE

Concentrix - El Paso, TX 01/2015 - 01/2017

Customer Service Representative - Remote

Assisted with repairs for iPhones and computers and scheduled and referred appointments to AppleCare services.

Answered inbound calls, called for follow up calls, provided customers with information, and documented interactions.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation.

Sykes - Denver, CO 07/2013 - 01/2015

Customer Service Representative - Call Center

Accepted calls from AT&T and DirecTV customers, provided service, and upgraded services and completed sales.

Documented interactions, assisted with technical problems, and accepted and posted payments to accounts.

Provided customers with account or service information and solicited sales of additional services.

Conferred with customers to provide information about products or services, enter orders, cancel accounts, or obtain details of complaints.

Determined charges for services requested, collected deposits or payments, or arranged for billing.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.

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