SKILLS:

-Expert working knowledge of Composite Healthcare System (CHCS), the Defense Eligibility Enrollment System (DEERS), Armed Forces Health Longitudinal Technology Application (AHLTA)and other TRICARE programs

-Expert in Computerized Patient Records System (CPRS), Health Share Referral Manager (HSRM, Referral Documentation Tool (REFDOC), Right fax, and Provider Profile Management System (PPMS)

-Seamlessly navigate through multiple programs with ease in the VA and within military systems

-Expert with community care, streamlining patient referrals for civilian healthcare and issuing authorizations for that care

-Point of contact for many coworkers to assist in billing and general Community Care questions

-Skilled communicator using both oral & written forms of communication

(routinely speaking with patients, lawyers, Congressmen, physicians & other

office workers) Master proficiency with Medicare policy

-Manages multiple personal relationships with community providers, establishing a direct point of contact for questions regarding authorizations and/or billing concerns

-Supervised coworkers in updating Microsoft Teams spreadsheets in order to get the most current spreadsheet to work daily

-Created “how to” documents with an easy step by step guide on how to update the individual Microsoft teams spreadsheets

-Natural leader exercising expertise in both government and civilian settings.

-Strong ability to help direct or fix an issue on the spot with multiple veterans and outside providers.

-Expert working knowledge of Microsoft programs; Word, Excel, Power point, Access and Outlook, Teams,

-Proficient word processor typing about 68 wpm

-Proficient with 10 key

-Quickly adapt to new surroundings and able to work as a part of the team or individually as the situation warrants

PROFESSIONAL EXPERIENCE:

06/2020 to present VA Medical Center, Fayetteville, AR

Advanced Medical Support Assistant (AMSA) 0730-1600, 8 hours per day, (GS-06)

Working in the Office of Community Care I am responsible for:

-Meeting the needs of customers while supporting the VA mission

-Participate in team huddles and team meetings to manage, plan, problem solve and follow-up with patient care.

-Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure

-Organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines

-Assists with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and community resources

-Building consults for veterans being sent off site for multiple types of care

-Inform veterans and providers of the legalities they are permitted within the authorizations

-Research and upload medical documents/paperwork to the third party

contractor, Optum, to help assure the veteran receives the medical care

needed.

-Counsel providers and veterans in understanding claim issues and help resolve the concern while improving providers understanding in filing claims

-Maintains contact with medical and clerical units to help resolve problem areas in administrative aspects in providing medical treatment

-Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.

-Routinely and effectively communicate and treat all with respect and in a professional manner. Informing them and following the most up do date policies and procedures

-Assist with billing issues that arise

-Selected to build the scheduling report daily using the open report (generated through multiple reports pulled from HSRM, CPRS, and other applications regularly used in Community Care)

-Selected to lead the office in a push with 200+ overdue records helping to further the lead as #1 in the VISN

-Selected to help teach, train, and educate coworkers in the office, from updating our Microsoft Teams database to understanding the numbers in the reports and what they mean

-Selected to assist in leading a team daily in everyday activities and planning in order to keep numbers in the green directly effecting the length of time it takes our veterans to get the care needed outside of the VA

-Ensuring accurate and timely scheduling of appointments

-Routine follow-ups with both provider and veteran regarding scheduling, rescheduling and no showing appointments

-Retrieve records after appointments kept by veterans

-Confirming the veteran is happy with their care and received everything they believe they needed in order to maintain optimal health for that veteran

-Have acted as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts

10/2019 to present Commander Directed Weekends 0530-1700

Air Force Reserve (Traditional)

Duties as traditional reservist include:

Primary:

-Audiology testing and Referrals to the audiologist,

-determine compliance rates and compile all this information to present to the commander in a company briefing.

-OSHA reporting for everyone in a position that could result in hearing loss.

-Educating individuals in hearing care as well as hearing testing practices and reporting.

-Submitted reports monthly for review in numbers failed, passed, tested, and overall testing completed for command review.

-Present briefings to all members getting hearing tested in an effort to lower the amount of hearing loss within the military.

Secondary:

-Routine patient care and physicals which includes identifying abnormal test results and bringing this information to the attention of the physician.

-Data entry into patient’s medical record

10/2017 to 10/2019 Air Force Reserve Lackland Air Force Base

San Antonio, TX (Active-full time 0530-1600

Supervisor: MSGT Francis Hodge 210-***-****

Title: Aerospace Medical Technician (SSGT)Detailed to 559AMDS

Responsibilities included:

-EKG’s, Vision and hearing tests, valsalva, color vision test, basic vitals, flight reach test, labs

-Interview and obtain the medical history and ear irrigations

-Entered all information to the Physical Exam Processing Program (PEPP)

-Worked also in the flight medicine department qualifying flight staff so they can maintain their flight status.

10/2009 to 10/2017 Air Force (Active Duty), Full time 0830-1800

Lackland Air Force Base, San Antonio, TX

Supervisor: SSGT Seldon 210-***-****

-Medical Tech in the GI clinic

-Scheduled appointments, checked in patients, prepped patients for procedures, started IV’s, did vital signs, assisted physician with procedures (colonoscopy, endoscopy, flex sigmoidoscopies, esophageal stretching, biopsy, cauterizing, and hemorrhoidectomy), assisted with emergency GI procedures

-prepped and cleaned procedure rooms and the equipment

-Infection Control Monitor

-Education Coordinator for the Civilians and Active Duty

-Conducted patient education briefings encompassing each procedure, diet, preparation instructions & after care

-Medical Tech in the Family Health Department

-Phlebotomy

-Identified patients with possible Psych/mental disorders and refer to the appropriate clinic

10/2006 to 10/2009 Fazoli’s, Chesapeake, VA

Assistant Manager. Full time Rotating shifts

-Food prep, ordering, inventory

-Nightly deposit drops

-Customer Service

-Shift management

-Worked as a member of the service team and cross trained staff

-Closing duties to include correct deposits and credit accuracy

-Opening Shift to include proper cash drawer funds

-Bonded

EDUCATION:

ASSOCIATE OF APPLIED SCIENCE: ACCOUNTING

ECPI University, Virginia Beach, VA

Dean's List Honoree 2008

Major in accounting

Audiology Course: Graduating with certification to conduct and report audiology exams

MANAGEMENT/LEADERSHIP: SUPERVISORY

Airman Leadership School, San Antonio, TX

Completed professional development in overall leadership traits. Distinguished different personality types and how to relate to each one. Problem solving and mission orientated building.

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