General Manager Desk Agent

WILLIAM GIRALDEZ

Cell: 904-***-**** - Florida

*********@*****.*** - www.linkedin.com/in/william-giraldez-0053504

I am a proven leader with strong ability to lead and manage a team who will achieve critical business objectives, while providing the highest level of guest satisfaction. Develop short and long-term financial, operational plans and budgets. Delivering outstanding financial results. Maintain service and product quality standards by continuously evaluating and inspecting our processes and assets. Calibrate with the team to develop corrective action plans if needed. Partners with Human Resources to ensure associate satisfaction, training and development and compliance. Maintains positive relationships within the community and our business partners and vendors. Strong background in F&B, Rooms, Sales, Revenue Management and Accounting.

EXPERIENCE

JULY 2021 - PRESENT

GENERAL MANAGER

Doubletree by hilton Hotel Deerfield beach fl 33441

Lead a great team of managers and associates. The Doubletree has 221 rooms and suites, two Outlets and close to 19,000 square feet of meeting and convention space. I provided leadership and direction to Sales, Rooms, Engineering, Food and Beverage, Kitchen, Banquet, Accounting and Humane Resources.

Increased RevPAR number to number 1 with-in our comp set for 2022

Increase rate year over year by 20% and occupancy by 10%

SALT Scores all 5 to 10 % over brand bench mark

Rolled out new Doubletree Social Hour at the lounge in local area to drive happy hour

Hands on leader with the Food & Beverage team

Participate in all revenue management meetings.

Budget, Forecasting and P&L review

Weekly staff meeting, revenue meetings, BEO meetings and AP & AR.

Weekly hotel inspection with Housekeeping and Engineer of rooms and public areas

Meet with clients on site visits; go with sales managers on sales calls.

Developed strong Guest and Community loyalty

Built a strong Management Team & Team Members

Passed Hilton QA and Ecosur Inspection

Completed a 6 Million renovation

REGIONAL GENERAL MANAGER

JUNE 2018 – JUNE 2021

Heritage hotels & resorts – las cruces, nm 88001

HOTEL eNCANTO & hILTON gARDEN iNN

Hotel Encanto de Las Cruces is a unique New Mexico hotel with an ambiance reflective of Spanish Heritage. In addition, Mexican Colonial history and tradition. Hotel Encanto de Las Cruces is conveniently located near variety of Las Cruces attractions and businesses and offers 227 luxurious accommodations and amenities including MEZCLA restaurant and Azul Ultra Lounge, an outdoor swimming pool and more than 29,000 usable square feet of indoor and outdoor meeting and event space.

Oversee the finical out come from both hotels. Though revenue management, forecast and managing expenses, updating ProfitSword

Property inspections, brand standards, property maintenance requirements.

Staffing, training, development

Marketing and Budgeting

Increasing SALT & Medallion status

Restaurant Focus on Quality and Profit

Community Involvement

Hilton Garden Inn Las Cruces is a remarkable hotel with 114 rooms and suites, American Grill Restaurant in addition 5,000 square feet of meeting space.

Increased room revenue during my tenure Year over Year through strategical revenue strategy and market awareness.

Open a new Restaurant concept “MEZCAL” enjoyed by guest and locals.

Lead both hotel to have YOY positive GOP growth.

Increased training for hourly and managers.

Had an 80% plus positive employee approval through our surveys.

Hilton Garden Inn had Outstanding Hilton QA during my tenure.

Created a mentor program to help develop our hourly staff to supervisors and managers.

Played a big role in community affairs in Las Cruces and El Paso Texas.

GENERAL MANAGER

DECEMBER 2011 – MAY 2018

doubletree by hilton hotel – el paso, tx 79901

Managed and directed 200 Rooms, 10,000 sq. ft. meeting space

Redesigned and positioned new fine-dining restaurant.

Double digit increases in hotel Rev Par during my tenure.

Received several outstanding Hilton QA inspections.

Exceeded GOP 4 out of the 6 years by closely managing revenue and expenses.

Workplace Excellence of the Year award for 2013 and 2016 from Richfield Hospitality.

Sales Team of the Year award in 2015 from Richfield Hospitality.

Increased food sales year over year by 12% and lowered food cost from 33.8% to 28.7%.

GENERAL MANAGER

SAGE HOSPITALTY MARCH 2008 - 2011

APRIL 2009 – DECEMBER 2011

COCO KEY WATERPARK & HOLIDAY INN HOTEL AND CONVENTION CENTER

WATERBURY CT 06701

Lead and directed the operation of a 298 room and suites, Hotel with 30,000 square feet of convention space.

Operated the 80.000 square feet indoor water park and 9,000 square feet arcade

We had two restaurants and two lounges within the facility.

Over 200 staff members

Maintained all Holiday Inn Brand Standards.

GENERAL MANAGER

MARCH 2008 – APRIL 2009

HOLIDAY INN HOTEL DOWNTOWN LINCOLN NE 2809

PROMOTED TO HOIIDAY INN & COCO KEY WATERPARK

GENERAL MANAGER

NOVEMBER 2005 – MARCH 2008

EMBASSY SUITES MINNEAPOLIS MN 55428

GENERAL MANAGER

(RED LION CORPERATION)

OCTOBER 2002 – NOVEMBER - 2005

RED LION PORT ANGELES WA

GENERAL MANAGER

RED LION MODESTO CA

GENERAL MANAGER

HILTON HOTEL CORPERATION (GUEST QUARTERS, DOUBLETREE, PROMUS, HILTON)

APRIL 1990 – SEPTEMBER 2002

During my tenure with Hilton, I had the opportunity, to be promoted from Director of Housekeeper to General Manager. Involved in Opening a new hotel, re-branding of a hotel, several renovations.

GENERAL MANAGER, Hilton Hotel - St Petersburg FL. During

GENERAL MANAGER, EMBASSY SUITES HOTEL - JACKSONVILLE FL

GENERAL MANAGER, DOUBLETREE HOTEL - COCONUT GROVE FL

ASSISTANT GENERAL MANAGER, DOUBLETREE HOTEL - TAMPA FL

DIRECTOR OF SUITES DOUBLETREE, DOUBLETRRE GUEST SUITES – BOSTON MA

SUITES DIVISION/FOOD & BEVERAGE DIRECTOR, DOUBLETREE GUEST SUITES HOUSTION TX

FRONT OFFICE MANAGER/DIRCETOR OF HOUSEKEEING, – DOUBLETREE SANTA MONICA CA

ROOMS DIVISION DIRECTOR

MONDRIAN HOTEL – WEST HOLLYWOOD CA (FOUR DIAMOND BOUTIQUE LUXURY HOTEL

FEBRUARY 1998 – APRIL 1990

MARRIOTT HOTELS AND RESORTS

1983 – 1998

TAMPA WESTHSORE

HOUSEKEEPING MANAGER

MIAMI AIRPORT HOTEL & TENNIS CLUB

SECURITY SUPERVISOR

FRONT DESK AGENT

ASSITANT HOUSEKEEPING MANGER

MARRIOTT’S ID MANAGEMENT PROGRAM

US ARMY 1976 – 1979

193 MI UNIT

PANAMA REPUBLIC OF PANAMA

EDUCATION:

FLORIDA & TEXAS REAL EASTATE AGENT

ASSOCIATE IN SCIENCE MIAMI DADE COLLEGE

FIU – SEVERAL CLASSES (RESTAURANT & HOTEL)

MARRIOTT ID PROGRAM (MANAGEMENT TRAINING)

LANGUAGES:

ENGLISH & SPANISH

SKILLS:

Business Strategy Development & Business Strategy Execution

Develop Internal Culture

Sales and Marketing

Developed new Restaurant concept and menu

Talent Management and Organizational Capability

Brand Champion Procedures, and Standards Compliance to include QA

Budgeting, Forecasting and P&L Reviews

Employee and Labor Relations to include Union property

Human Resources, Training, Developing, Increasing Competencies and Safety Training,

Revenue Management

Owner Relations

Customer and Public Relations Management

Community liaison

Renovations

Conversations and Branding

Hotel opening & Rebranding

OnQ, Micros, Outlook, Opera, Office, ProfitSword, Paychex Flex, Citrix, Broadvine

President of the El Paso Lounging Association

Board Member of City El Paso Tourism Association

Strong Mentor

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