Hopemills, NC *****

advp51@r.postjobfree.com

Phone: 910-***-****

SUMMARY OF QUALIFICATIONS

- Active Security Clearance

- Ten years of successful Supply Chain leadership experience with a reputation for meeting the most challenging organizational goals and objectives.

- Pragmatic and focused individual with strong analytical and problem-solving skills proven resourceful in “making the seemingly impossible situations work” during a period of shrinking budgets and manpower.

- Superb verbal and written communication and multitasking skills; considered courteous and tactful when communication on all levels of leadership and command.

- Knowledgeable on automated data processing software programs and advanced supply logistical systems.

- Proficient at using Microsoft Office Professional, Internet Explorer, Healthcare Medical Systems, and other logistics databases

- In Processes the on-boarding nurses for the Department of Veterans affairs by giving computer access, PIV Cards, and performing administration functions for on -boarding procedures.

Department of Veteran Affairs 3/1/2021-Present

2300 Ramsey Street

Program Support Assistant GS-6

Salary: $44,000 Full Time (40+hrs week)

Supervisor: Ms. Debra Young, 910-***-**** ext. 5014

Public Contact Work 25%

Work as a Program Support Assistant in Patient Care Service, receives telephone calls and greets visitors to the office. Uses judgment and initiative to screen or refer as appropriate. Screens callers/visitors by ascertaining name, affiliation, and purpose of call/visit, and based upon subject matter, determines whether where matter should be referred. Obtains needed background information before referring calls to the appropriate person; and uses independent judgment in referring, initiating, or disposing of inquiries and requests. Arranges for personal interviews and receives applicants reporting for interviews.

Acts as liaison to other managers and staff for the Chief Nurses within the organization and provides accurate advice on procedures, reports, requirements, and other matters necessary to implement the supervisors policies, directives, and instructions. Informs them of the supervisors views on current issues and programs. Acts as liaison to other managers and staff for the Chief Nurses within the organization and provides accurate advice on procedures, reports, requirements, and other matters necessary to implement the supervisors policies, directives, and instructions. Informs them of the supervisors views on current issues and programs.

Clerical Duties 25%

Receives and processes all correspondence and documents transmitted through the Chief Nurses for review, approval, and signature, establishing controls on certain items (to include performance appraisals, and awards). Provides cross coverage for the Secretary to the Associate Director of Patient Care Services during her absence. Responsible for reviewing all correspondence routed through the Chief Nurses Office to determine the specific service it is assigned to for appropriate response. Establishes and maintains records and files according to written guidelines. Serves as unit timekeeper or alternate timekeeper, initiating, and maintaining all required records. In processes on-boarding nurses performing administration duties such as giving computer access, security menus, and keys, and PIV (CAC) Card issuance.

Maintaining Appointments, Calendars, & Schedules 20%

Exercises control over supervisor's appointments with complete authority for commitments of time; establishing priorities at own discretion; setting up, rearranging, and when necessary, coordinating meetings with staff offices. Arranges for meeting space, speaker, and support arrangements for large conferences. Makes appointments for the supervisor; cancels and accepts invitations; checks requirements for engagements, i.e., necessity for speech, etc.

Office Supplies and Equipment 10%

Provides general office supply and equipment support services such as procuring or justifying the full range of office services, obtaining and monitoring the use of services, supplies, or equipment for the office. Ascertains the needs of subordinate offices and coordinates and consolidates the purchase of equipment and services to meet the organizations, needs. Submits IFCAP requests and work orders using the automated computerized system (DHCP).

ADPAC Coordinator 20%

With no exceptions, ADPACS are responsible for granting, reviewing, and revoking access. Sponsors employees for identification cards and appropriate access badges. Functions as the ADPAC Coordinator for the service, which includes troubleshooting PC, telephone, and fax problems, and submits work orders as appropriate, for problems that employees cannot resolve. The ADPAC Coordinator must follow-up with these services, making sure the repairs are done in a prompt manner. Troubleshoots copy machine problems, requesting repair from appropriate vendor if needed. The ADPAC Coordinator maintains an inventory of all service equipment.

Other duties as assigned.

Department of Veteran Affairs 7/24/2017-2/26/2021

7300 Raeford Road, NC 28314

Medical Support Assistant GS-5

Salary: $32,554.00 Full Time (40+hrs week)

Supervisor: Mr. Robert Ring, 910-***-****

MEDICAL SUPPORT Successfully validated Veterans eligibility, initiates and tracks Veterans authorizations by utilizing the Veterans Affairs computer systems to include FBCS, CPRS, and DOMA. Effectively interpreted and authenticated provider orders in agreement with VHA National Scheduling guiding principles while managing Veteran’s appointments and consultations. Proficiently coordinated and scheduled out-patient appointments and consultations with numerous Clinics and Amenities throughout the Medical facility by utilizing the Veterans Affairs computer systems (i.e.: VISTA). Create appointment letters and process the required paperwork. Provide training to new employees, ensuring adequate policy, procedures, and the completion of work assignments. Effectively executed Data Analysis and created various reports using Microsoft Excel. Proficiently routed incoming calls, and outgoing mail while ensuring satisfaction. Reviews documents, reports, and applications for inconsistencies or omissions, and ensures data entries are accurate.

POLICIES & PROCEDURES Provides support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment. Complete and submitted clinical documentation in accordance with agency guidelines. Schedule, cancel, and re-schedule patient's appointments or consults. Enters no-show information into electronic medical records (VISTA) database system. Monitors the electronic wait list utilizing electronic medical records. Monitors both inpatient and outpatient appointments. Ensures patient registration forms are completed in order to obtain proper medical care. Verify and update demographics and insurance information. Processed all emergency and non-emergency transfers to other facilities or private hospitals. Performs basic eligibility, co-pays and preauthorization requirements for specific insurance. Provides a variety of administrative and support functions in support of Fayetteville Veteran Affairs Medical Center.

RECORDS MANAGEMENT Establish and maintain medical outpatient and inpatient charts as well as administrative records. Enters, manipulates, and retrieves information and data from automated systems. Preparing a variety of documents in draft and final form ensuring proper use of spelling and grammar. Manage and file records with sensitive information. Utilize medical terminology to code medical records in accordance with established coding regulation, review, and analyzing medical records for accuracy. Maintains and monitors patient appointment schedules for the clinic. Coordinates and schedules patient appointments with other clinics and specialties. Utilize automated systems and programs to create, edit, enter, or retrieve patient dental and insurance data. Maintain and manage scheduling templates for the Prosthetic department.

CUSTOMER SERVICE Receives patients and visitors as the initial point of contact, in person or telephonically. Records and relays messages and redirect calls. Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, and staff. Maintains all patients' records, both electronic and paper. Responsible for in processing, care, and out processing of outpatients, families, caregivers, and guests. Performs administrative duties in support of the office’s operation. Coordinates travel arrangements and travel reimbursement. Establish helpful relationships with patients and others, interact in a courteous manner and explain patient care.

DODEA Schools 09/20/2015 – 06/10/17

P.O. Box 70089, Fort Bragg NC 28307

Substitute Teacher (Intermittent work)

Salary: $26,624.00 Full Time (40+hrs week)

Supervisor: Dr. Kim Mc Broom, 910-***-****

POLICIES AND PROCEDURES Assisted the classroom teacher ensuring that organized lesson plans, activities, and materials were North Carolina Education Curriculum standard. Presented subject matter to students under the direction and guidance of teachers using lectures, discussions, or supervised role-playing methods. Tutored and assisted children individually or in small group settings in order to help those master assignments and to reinforce learning concepts. Assisted in providing and leading planned activities for Elementary students. Interacted with students using approved curriculum and youth development techniques. Completed special instructions provided by teachers. Assisted in providing and leading planned activities for program participants. Helped establish a program environment that promoted positive child and youth interactions with other children, youth and adults. Helped prepare, arrange, and maintain activity areas and materials to accommodate daily schedules. Interacts with children and youth using approved child guidance and youth development techniques. Interact professionally with staff members, parents, and leaders.

SAFETY Helped establish an environment that promoted positive youth interactions with other students and adults. Helped maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Supervised Students during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Ensured students departed with an authorized person according to written parental instructions. Maintained data and completed daily attendance reports. Provided supervision, oversight, and accountability for all students in compliance with school policies, guidance, and standards. Maintained control of and account of the whereabouts and safety of students. Promoted and models safety, fitness, health, and nutrition practices. Notified supervisor on health, fire, and safety compliance concerns. Helped arrange and serve appropriate snacks or meals. Observed students for signs that may indicate illness, abuse or neglect and reports as directed. Assists in maintaining program participation data and completing required daily reports. Monitored and analyzed adult to child ratio in the classroom.

TRAINING AND RECORDS Provided the established lesson plan and curriculum to students in a classroom environment. Corrected student work, responded to questions, and held group discussions. Reported progress to the teacher on the status of student progress. Utilized prepared curriculum materials and assisted with developing a list of needed supplies and equipment. Participated in program evaluation as needed or required. Assisted in achieving and maintaining Department of Defense or Army certification and national accreditation. Completed designated training requirements and recorded and tracked completed training.

Department of Veteran Affairs 01/07/2008 - 09/30/2010

2300 Ramsey Street, NC 28301

Program Support Assistant GS-5

Salary: $34,420.00 Full Time (40+hrs week)

Supervisor: Ms. Shelby Mucha, 910-***-****

POLICIES AND PROCEDURES Maintained standard operating procedures (SOP) for various personnel actions which included processing awards, evaluations, academic education reports, retirement packets, promotions, correspondence, status reports, leave, timekeeping, and budget actions. Made detailed regulatory and procedural review to determine appropriate disposition of special action cases. Analyzed and implemented new and revised regulations governing veteran affairs administration. Assisted employees and managers in preparing and processing leave and timekeeping. Managed office supplies, space utilization, property and maintenance of office equipment. Provided overall management and guidance for all administration functions to include administrative tasks, training, budget, timekeeping, and personnel actions. Reviewed first party receivables to ensure applicable co-pays for fee care, IVM conversions, and non-automated co-payment activities were correct. Managed prepayment accounts and provided refunds to veterans who had previously covered hospital co-pay accounts. Generated documents, reports, and applications reviewed for inconsistencies, and ensured data was complete and accurate.

PROGRAM MANAGEMENT Served as team lead on collaborating completed assignments. Receives requests by phone, office visits, and written communication with instructions to add or delete personnel that do not appear on various reports. Maintains, prepares, and analyzes data pertaining to the employees. Reviewed and screened correspondence publications, regulations and directives. Scheduled and coordinated appointments. Maintained strength accountability in accordance with applicable personnel timekeeping regulations and maintained associated files. Drafted, reviewed, and prepared a variety of correspondence, reports, briefings and summaries. Ensured correct grammar, spelling, punctuation, format and style of memorandums. Utilized various software to include Microsoft word, power-point, and excel to prepare reports. Provided a broad range of business services in support of the VA Medical Center that included billing, customer service, financial reporting, and insurance identification and verification. Performed work in support of a property management. Maintained and filed property records, participated in periodic property inventories, and disposed of excess property.

RECORDS MANAGEMENT Managed employee management activities to include maintaining employee records. Compiled and prepared reports and documents pertaining to personnel accountability. Maintained more than 100 records. Kept all records in accordance with the Veteran Affairs (VA) regulations. Worked with computers developing automated specialty reports. Record data for each employee, including such information as addresses, weekly earnings, absences, supervisory reports on performance, and dates of and reasons for separation. Assisted personnel in completion of out-processing checklist. Answered questions regarding examinations, eligibility, salaries, benefits, life insurance, and other pertinent information. In-processing of new employees to include: Fingerprints, Background check paperwork submission, training completion, computer access, and ePas. Prepared financial after- action reports that included analyses with cost savings recommendations. Monitored obligations and commitments for the office. Responsible for the validation and auditing of potential third party insurance claims for release to the Consolidated Patient Account Center (CPAC) in Asheville, NC. Identified opportunities for training through a variety of contracted sources and recommendation for local training, created and validated contracts for training and funding requirements. Managed courses to include job aids, lesson plans, travel authorizations, vouchers, exams, reports and metrics.

DODEA Schools 09/20/2015 – 06/10/17

P.O. Box 70089, Fort Bragg NC 28307

Substitute Teacher GS- (Intermittent Work)

Salary: $21,840.00 Full Time (40+hrs week)

Supervisor: Mr. Charles Council, 910-***-****

POLICIES AND PROCEDURES Assisted the classroom teacher ensuring that organized lesson plans, activities, and materials were North Carolina Education Curriculum standard. Presented subject matter to students under the direction and guidance of teachers using lectures, discussions, or supervised role-playing methods. Tutored and assisted children individually or in small group settings in order to help those master assignments and to reinforce learning concepts. Assisted in providing and leading planned activities for Elementary students. Interacted with students using approved curriculum and youth development techniques. Completed special instructions provided by teachers. Assisted in providing and leading planned activities for program participants. Helped establish a program environment that promoted positive child and youth interactions with other children, youth and adults. Helped prepare, arrange, and maintain activity areas and materials to accommodate daily schedules. Interacts with children and youth using approved child guidance and youth development techniques. Interact professionally with staff members, parents, and leaders.

SAFETY Helped establish an environment that promoted positive youth interactions with other students and adults. Helped maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Supervised Students during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Ensured students departed with an authorized person according to written parental instructions. Maintained data and completed daily attendance reports. Provided supervision, oversight, and accountability for all students in compliance with school policies, guidance, and standards. Maintained control of and account of the whereabouts and safety of students. Promoted and models safety, fitness, health, and nutrition practices. Notified supervisor on health, fire, and safety compliance concerns. Helped arrange and serve appropriate snacks or meals. Observed students for signs that may indicate illness, abuse or neglect and reports as directed. Assists in maintaining program participation data and completing required daily reports. Monitored and analyzed adult to child ratio in the classroom.

TRAINING AND RECORDS Provided the established lesson plan and curriculum to students in a classroom environment. Corrected student work, responded to questions, and held group discussions. Reported progress to the teacher on the status of student progress. Utilized prepared curriculum materials and assisted with developing a list of needed supplies and equipment. Participated in program evaluation as needed or required. Assisted in achieving and maintaining Department of Defense or Army certification and national accreditation. Completed designated training requirements and recorded and tracked completed training.

Lockheed Martin - Marietta 07/26/1994-04/17/1997

Simmons Army Airfield, Fort Bragg NC 28307

Senior Supply Technician

Salary: $32,037.00 Full Time (40+hrs week)

Supervisor: Mr. Dave Harvey, 910-***-****

TRAINING AND BUDGET Maintained organizational property books and individual hand receipts for over 600 personnel and equipment valued over $1.5 million. Managed and executed a variety of daily administrative tasks, financial management, and controls correspondence for signature by Company Commander related to staff personnel action requests. Compiled and updated budget request along with tracking money spent annually and the availability of funds. Maintained and tracked purchase request and receipts for distribution of funds. Served as the Government Purchase Card (GPC) holder ensuring that applicable contracts and data bases were appropriately constructed, and access limits were updated. Prepared and tracked government purchase requests for equipment and supplies in the tracking report ensuring all actions were complete and satisfactory.

POLICIES AND PROCEDURES Created, updated, and modified standard operating procedures to improve government civilian and contractor’s equipment request. Managed office supplies, space utilization, property and the maintenance of office equipment. Trained, mentored, and evaluated logistics personnel in other organizations within the Department of Defense. Utilized supply functions and procurement regulations to ensure purchases fall within the guidelines established for use of the credit card program. Responsible for the ordering, management, and distribution of division office supplies. Provided logistics management and program analysis operations. Coordinated training, evaluated units and resolved substantive issues pertaining to logistics. Developed, planned, and conducted briefings to senior executive leadership.

QUALITY ASSURANCE Assisted in planning, organizing and facilitating the acquisition of resources and distribution of equipment. Gathered information, identified and analyzed issues, and developed recommendations to resolve substantive problems of effectiveness. Planned, scheduled, coordinated, executed, evaluated and documented readiness inspections, in order to improve the efficiency and effectiveness of the division. Establishes and maintains a system of credit card purchases IAW regulations and guidelines. Ensured funds were available and authorized for all purchases, reconciled monthly transactions with statements, and maintained the current status of credit card purchases to ensure monthly bulk funding authority was not exceeded. Reviewed catalogs and other records to maintain current knowledge of materials or parts available. Advised customers on the status of purchase requests and follows-up with vendors to assure prompt delivery and pick-up of purchases items.

PROPERTY MANAGEMENT Controlled and managed the assignment of non-standard line item numbers (NSLIN) and the management control numbers (MCN) for all property book items. Directed quarterly physical inventories of property book equipment to include all non-expendable property. Conducted Command Supply Discipline Program (CSDP) reviews and reported losses and gains in terms of lines and monetary worth of all property maintained. Provides oversight of the supply and property management program. Responsible for planning, controlling and executing Agency supply operations to include purchases, property accountability, and vehicle maintenance operations. Reviewed all requisitions for accuracy of content, coordinated approvals for purchases as required, and determined method of procurement. Initiated procurement of materials, equipment and services suggesting sources of supply. Prepared justification for purchases as required. Developed complete description of items to be procured locally, justified stockage levels and delivery target dates. Re-evaluated outstanding requirements determined which items might be suspended and those on which purchase action must be continued. Recommended possible supply source for scarce or special items. Reviewed excess listings prepared by Inventory Control Points and initiated requests for stock required, taking into consideration such factors as urgency, cost, and availability of funds.

United States Army 03/10/1992-10/01/1993

396th Transportation Co, Fort Stewart GA 31314

Logistics Management Specialist

Salary: $13,000.00 Full Time (40+hrs week)

Supervisor: Mr. Ronald Gionson, 912-***-****

POLICIES AND PROCEDURES Served as Logistics Management Specialist which included using regulations, policies, and procedures governing inventory, accountability functions, serial number tracking, accountability and security of small arms and inventory of supplies and materials. Managed the Command Supply Discipline program for the brigade. Utilized the unit status reports (USR) to determine equipment shortages, percentage of fill, and the priority for cross leveling of equipment. Coordinated with units to resolve problems on logistical support matters that arise during the contingency exercise and worldwide missions. Reviewed and prioritized work for subordinates and provided advice on technical and administrative matters. Evaluated and rated subordinate personnel assigned to the unit. Managed and analyzed logistic data to identify training needs and provide feedback recommendations for managers on affected areas. Explained and proposed solutions to customers and management through written proposals and oral presentations. Utilized an automated system to order supplies, materials, and to access data on the equipment order status.

PROPERTY MANAGEMENT Allocated resources for and coordinated a wide range of functions including supply, hand receipt support, personal property maintenance, transportation, equipment, vehicle management and facilities to ensure logistics support requirements are met for mission. Reviewed and validated requisitions in the PBUSE systems. Tracked and maintained property documents to ensure accountability of hand receipts. Briefed hand receipt holders on their responsibilities and provided training as needed. Conducted physical inventory to ensure accurate, updated accountability and reconciled hand receipt accounts. Determined methods of obtaining relief from responsibility for lost, damaged and destroyed supply items by generating Financial Liability Investigation of Property Loss (FLIPL). Processed and tracked FLIPL’s DD Form 200. Reported findings in accordance with regulations, brigade policy and procedures as appointed by the proper authority.

QUALITY ASSURANCE Assessed the adequacy of quality controls level of logistics management processes by conducting staff studies and by participating with study teams. Managed the procurement of durable, expendable and non-expendable items. Validated and ensured authorized items were processed and issued to authorized users. Maintained financial records for budget control purposes while maintaining proper documentation supporting status of supplies and material. Ordered, received, and issued supply inventory and equipment. Briefed unit company commanders on high priority parts ordered for unit vehicles that were unserviceable over a period of ninety days.

United States Army 10/24/1989-01/19/1992

C Co. 708th Support BN, Germany APO AE 09034

Equipment Records and Parts Specialist

Salary: $12,000.00 Full Time (40+hrs week)

Supervisor: Mr. Clay Marshall, 011-49-06783-1284

QUALITY ASSURANCE Developed life cycle cost analysis of projects and performing cost benefit of current or projected programs. Managed, supervised and ensured units received guidance and assistance required to correct and support logistic problems and deficiencies. Received, inspected, delivered, loaded, unload, and stored unit supplies. Issued, inventoried, and turned-in supplies and equipment utilizing the Property Book Unit Supply-Enhanced (PBUS-E) system. Maintained the property book, hand receipts, component listings, sensitive items inventory, weapons counts and the ten percent cyclic inventories. Conducted equipment testing on the weapons security system. Tracked and managed receipts, inventory items, and Class 1 supplies utilizing the Army Food Management Information System (AFMIS). Scheduled and performed preventive maintenance on tactical government vehicles. Evaluated equipment lifecycle management, inventory accountability, and field support. Conducted logistics audits, quality assurance, compliance reviews and program effectiveness to ensure the performance goals were met. Analyzed the financial trends and logistic data to identify potential problem areas.

PROPERTY MANAGEMENT Controlled and managed the assignment of non-standard line item numbers (NSLIN) and the management control numbers (MCN) for all property book items. Conducted annual physical inventories for property book equipment including all nonexpendable property. Reported losses and gains in terms of lines and monetary worth of all property maintained and in excess. Advised hand receipt holders of necessary corrective measures to improve efficiency and accuracy of property accountability. Provided oversight of the supply and property management programs. Assured effectiveness of the supply and property accountability program. Provided guidance to unit supply and government personnel on requisitioning procedures. Reported status of property book adjustments for government vehicles, equipment, organizational clothing and equipment.

Education & Credentials

Master’s of Arts in Psychology University of the Rockies, work in progress.

Master of Science in Administration, Human Resource Administration Central Michigan University (2008)

Bachelor of Arts in Sociology, Criminal Justice Fayetteville STATE UNIVERSITY (1999)

Certificate in Medical Office Administration Fayetteville Technical Community College (2014)

Training

Medical Terminology Fayetteville Technical Community College (2013)

Records Management Fayetteville Technical Community College (2013)

Microsoft Word and Excel (Word Processing) Fayetteville Technical Community College (2014)

Medical Support Assistant Training (MSA), FAYETTEVILLE VAMC, FAYETTEVILLE, NC

Suicide Training, FAYETTEVILLE VA HEALTHCARE CENTER, Fayetteville, NC (September 28-29, 2021).

*NEW EMPLOYEE ORIENTATION PROCESS: WRITTEN CYNTHIA GILLIANS FOR TRAINING PURPOSES.

Awards

KUDOS for Veterans FVAMC

KUDOS for Veterans FVAMC

KUDOS for Veterans FVAMC

Certificate of Appreciation FVAMC HAS

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