Karen Courtney

Philadelphia, PA

856-***-**** advp3h@r.postjobfree.com

Summary

Seasoned customer service and sales professional with over 12 years of experience developing and maintaining client relationships seeking a new and challenging role in an inside sales or customer support function. Key strengths include time management, attention to detail, teamwork, goal setting and leadership. Proficient in various business technologies including the Microsoft Office Suite and has demonstrated a keen ability to quickly learn new technologies and processes as a self-starter with minimal need for oversight. Education

Niagara University, Niagara Falls, NY

BS, Hospitality Management

Professional Experience

Van Horn Metz, Conshohocken, PA, March 2021 to present

(Chemical Raw Material Distributor)

• Communicate with customers via phone and email to collect order information, verify product availability, and prepare the order for shipment

• Provide visibility to customers on the status of their orders and any relevant updates

• Act as the customer’s first point of contact to resolve any issues and escalate as necessary

• Prepare process and shipping documentation

• Prepare and send invoices

• Work closely with Sales Managers to assist with documentation and communication

Ricoh North America, Malvern, PA, July 2016 to March 2021

(Office Managed Services)

Legal On-Site Services Specialist (November 2017 to March 2021)

• Ran high volume copy machines and performed binding and finishing work.

• Handled highly sensitive and confidential documents that may be time sensitive

• Provided work of the utmost quality and accuracy due to the sensitive nature of documents and projects that are required in a legal environment.

• Responsible for interacting and providing professional level support to users at various levels.

Field Services Representative (July 2016 to November 2017)

• Filled in for absences and vacations throughout the Ricoh locations. Responsible for supporting operational objective at all existing customer sites within a geographical territory.

• Assisted in the Copy Center and performed all functions required for the delivery and completion of all copy requests, including the usage of binding, folders, laminators, etc. Performed basic troubleshooting for all equipment used within copy center

• Assisted in the coordination of work assignments to meet specific deadlines and service deliverables. Performed front desk receptionist duties. Performed other duties as required.

Fante’s Kitchenware, Philadelphia, PA, February 2015 to July 2016

(Retail kitchen ware store)

Cookware/Bakeware Sales Associate

• Responsible for answering customer questions and informing them of the qualities and care of many types of cookware, bakeware, knives, utensils, pasta machines, decorations, extracts, flours, etc., and helping them find items to fit their needs

• Cashier, coffee barista, knife sharpening, stocking and cleaning on daily basis Andrews Glass Co, Vineland, NJ, August 2000 to May 2012

(Manufacturer of custom and specialty scientific and industrial glassware) Sales Manager, February 2009 - May 2012

• Responsible for obtaining specifications for client’s needs, facilitating quotations from engineering, providing finalized quotations to clients as well as following up to close the sale

• Assisted with marketing by providing ongoing feedback to improve company website to drive increased sales

• Maintained contact with existing clients through visits and phone calls, as well as reaching out to past clients with 60% of my time being in the office, and 40% on the road

• Researched potential new clients through internet searches, trade shows, and cold calling

• Responsible for hitting sales quota and increasing annual sales to surpass company budget as well as building business-to-business relationships to maintain and grow business

• Assisted with operations to provide support to customer service and production as needed in order to be responsive to clients order deadlines Inside Sales, August 2000 - February 2009

• Received phone orders from clients and entered them into the system and answered all questions with my technical knowledge of the products

• Conducted business-to-business sales including management of assigned clients, and developing new client relationships

• Responsible for obtaining specifications for client’s needs, facilitating quotations from engineering, providing finalized quotations to clients as well as following up to close the sale

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