Service Representative Medical Billing

Angel Seales

Goal-Oriented Cadd Designer with a Proven Record of Success

Mobile, AL

Highly skilled, self-motivated and dedicated customer service professional seeking to transition into a career as Drafting Technician or

Engineering Assistant in order to demonstrate my newly developed skills in computer aided design and drafting. Possesses cross industry

skills in 3D design, drafting, graphic design, superior customer management abilities, and contagious compassion and optimism.

Authorized to work in the US for any employer

Work Experience

Health Care/ Claims Representative/ Appt Scheduling Representative MPF Federal LLC/ Optumserve - Mobile, AL

January 2021 to January 2023

• Contact assigned list of members to determine their medical appointment scheduling preference Provider and availability

• Contact In- Network providers to schedule appointment within Veteran Preference and contracted time frames

• Track all booked and arrived appointments for patients generated through outreach efforts

• Ensure patient confidentiality with the handling of all patient health information and records

• Communicate all issues with leader

• Support Inbound/Outbound patient phone calls

• Respond to or refers incoming calls in a prompt, pleasant and professional manner

• Always remain in the call queue unless permission to leave is approved

• Confirm address spelling and verification of addresses using the appropriate software

• Administer schedule additions, changes, or inquiries in the appropriate database within required time frames

• Process scheduling requests in a timely fashion

• Work effectively in a structured, production environment

• Adhere to daily schedules and assignments

Sortation Specialist

Amazon.com - Theodore, AL

October 2019 to March 2020

As a sortation specialist, I was responsible for sorting, scanning, and stacking packages on pallets; properly identifying and preparing

customer orders for delivery using RF scanning with a handheld device; efficiently loading and unloading warehouse inventory for

compliance checks, conducting quality control and compliance on shipments per vendor and customer specifications, processing

inventory by checking logging, and updating shipments and inventory status, and generating and report systems to evaluate progress

Patient Access Representative

Stanford Hospital and Clinics / GetixHealth - Mobile, AL October 2016 to April 2019

As a patient access representative, I was responsible for scheduling patient clinical services and pre- registration information which

required obtaining complete and accurate patient demographics, benefits eligibility, pre-certification approvals from insurance

companies and physicians’ offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible and/or

providing financial counseling when appropriate.

Customer Service Representative

Customer Contact Services - Daphne, AL

February 2016 to October 2016

As a customer service representative, I was responsible for assisting customers and/or patients with their health information

accounts. I provided exceptional services to hospitals, hospice, and doctor offices by answering the phone in a timely manner to

make sure the customers were taking care of.

Education

Associate's degree in Medical Billing & Coding

Ultimate Medical Academy-Tampa - Tampa, FL

November 2022 to Present

Technical in Computer aided drafting and design

REMINGTON COLLEGE - Mobile, AL

October 2018 to May 2020

High school diploma in General Studies

Columbia High School - Huntsville, AL

June 2009 to May 2011

Some College in Graphic Design

University of South Alabama - Mobile, AL

Some college in Communication Design

Calhoun Community College - Huntsville, AL

Skills

• List your strengths relevant for the role you're applying for

• People friendly (10+ years)

• Self-motivated (10+ years)

• Energetic (10+ years)

• Decision making (10+ years)

• Design making (10+ years)

• Listening (10+ years)

• Confidence (10+ years)

• Open Minded (10+ years)

• Dedicated (10+ years)

• Computer Savvy (10+ years)

• Great Communication (10+ years)

• Customer Service (10+ years)

• Leadership (10+ years)

• Very detailed oriented (10+ years)

• Assertiveness (10+ years)

• Trustworthy (10+ years)

• AutoCAD (1 year)

• CAD (1 year)

• Drafting (1 year)

• Patient Service Experience (3 years)

• Medical Terminology (3 years)

• Medical Office Experience (3 years)

• CPT Coding (3 years)

• Insurance Verification (3 years)

• ICD-10 (3 years)

• Medical Records (3 years)

• ICD-9 (3 years)

• Medical Coding (3 years)

• Medical Billing (3 years)

• EMR Systems (3 years)

• Hospital Experience (3 years)

• HIPAA (3 years)

• Epic (3 years)

• Patient Care (3 years)

• Typing (10+ years)

• ICD Coding (3 years)

• Medical Scheduling (3 years)

• Mechanical Design (1 year)

• Architecture (1 year)

• CAD (1 year)

• Structural design (1 year)

• Adobe Photoshop (10+ years)

• Adobe Illustrator (10+ years)

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Manual drafting (1 year)

• Electrical drafting (1 year)

• Civil drafting (1 year)

• Computer Graphics (1 year)

• Art History (4 years)

• 2d fundamentals (1 year)

• 3d fundamentals (1 year)

• Typography (1 year)

• Documentation review

• Agriculture (1 year)

• Medical receptionist

• Computer skills

• Front desk

• Office experience

• Administrative experience

• Dental receptionist

Languages

• English - Fluent

Links

https://www.linkedin.com/in/angel-seales-a98b97201 Certifications and Licenses

CAD Certification

May 2020 to Present

Medical Billing and Coding

November 2022 to April 2024

Associates in Medical Billing and Coding

Contact this candidate