Customer service

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. CUSTOMER SERVICE REPRESENTATIVE- REMOTE — Nordic cargo logistics Copenhagen, Denmark, May 2022 - September 2022

PACKAGING ASSOCIATE — Fedex Ground

Arcadia, California, October 2017 - October 2018

WAREHOUSE ASSOCIATE — Consolidated Staffing

West Covina, California, January 2015 - September 2017 RACHEL ROMERO

ENTRY LEVEL

Phone 213-***-****

Email *********@*****.***

Address ROSEMEAD, CA 91770

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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• Responded to telephone inquiries and complaints following standard operating procedures.

• Provided account information to customers and explained bill service policies and customer rights.

• Updated and maintained database with accurate customer information and timely data entry.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Loaded packaged products onto trucks and trailers using forklift or hand truck.

• Coordinated information about size and weight of packages to foster proper shipping classification.

• Practiced good housekeeping to keep areas of responsibility safe, clean and tidy.

• Notified supervisor of products not meeting quality specifications to assist with resolution.

• Inspected products and removed defective items from conveyor line.

• Sorted and organized merchandise in preparation for shipment.

• Used scanners to document pertinent carton level information.

• Maintained company inventories and completed product counts for reports.

• Communicated shipment departure and arrival times to clients. CAREER OBJECTIVE

EXPERIENCE

WAREHOUSE CLERK — Labor Ready/People movers

La Puente, California

ASSOCIATE OF SCIENCE IN GENERAL

— Mount San Antonio College

Walnut, California, Jun 2014

CERTIFICATION IN COMPUTER MEDICAL BILLING AND CODING WITH ICD9

— El Monte/Rosemead Adult School

El Monte, California, Jun 2009

Relevant Coursework

• Packaged and sealed products according to order size and specifications.

• Inspected products for defects and damages and reported discarded items to supervisors.

• Interacted effectively with staff through ongoing communication and exchange of information.

• Informed supervisor of parts needed for stock and discrepancies in inventory quantities.

• Replenished shelves with incoming stock orders and performed daily spot checks on inventory.

• Unloaded trucks to check in merchandise and distribute received inventory to designated production areas.

• Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy.

• Packed, sealed, labeled, and affixed postage to prepare materials for shipping.

• Physiology and Anatomy • Codeing with ICD9

• Computerized medical Billing

• Communication • Empathy

• Stress Management • Product Knowledge

• Teamwork • Computer Skills

EDUCATION

SKILLS

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