Service Representative Customer

Carole Howell (C) 541-***-****

*** * *** *** . #** Eugene, OR 97401 *********@*****.*** (mailto:*********@*****.***)

SUMMARY OF QUALIFICATIONS:

• Highly organized team player with ability to work independently with accuracy with attention to detail in a fast-paced environment

• Strong interpersonal skills

• Several years of experience in customer service to include sales

• Ability to plan, prioritize and achieve daily goals/metrics

• Strong research, analytical and problem-solving skills

• Relationship building

COMMUNICATION & CUSTOMER SERVICE EXCELLENCE:

• Confident and active listener with strong written and verbal communication skills

• Multiple years working in face paced and demanding environments while exceeding customer service expectations

• 10+ years of exemplary customer service to individuals from diverse backgrounds and cultures

• Handle multiple interactions giving detailed, personalized, friendly and polite service

• Excellent ability to deescalate challenging customer concerns and provide effective solutions

Inbound Outbound calls including chat

COMPUTER PROFICIENCY:

• Frequent experience creating graphics, presentations, reports and promotional flyers

• Advanced proficiency with Microsoft Office, & Outlook

• Intermediate proficiency with Excel

• Quickly and comfortably learn new programs

• Multiple call center software programs to include Calabrio, FISERV, Sysco and ICBM

PROFESSIONAL WORK HISTORY:

May 2022-present

Wayfair

Springfield,Or

Senior Representive

Customer service

November 2020-June 2021

MTM Ridesource: Eugene,Or

Customer Service/Scheduling

December 2017 – March 2020

Sourcepoint Mortgage Servicing; Eugene, OR

Customer Service Representative August 2016 - November 2017

Sykes; Eugene, OR

Customer Service Representative July 2014 – June 2016

FCR; Eugene, OR

Customer Service Representative June 2013 – January 2014

Bginonline; Eugene, OR

EDUCATION:

North Eugene High School Diploma

Bryman College ; Medical billing and Coding Vocational

*Refe

rences available upon re

quest

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