Administrative Assistant Customer Service
Resume:
Lisa Shores
Owner of LisaJean Unlimited Boutique
Dublin, VA 24084
*************@*****.***
I am the CEO of my own online boutique. Let me bring to your business the skills that I bring to mine! I have worked office positions and many restaurant server jobs in my time. I love to keep busy and I work seasonal and temp jobs also.
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
K&D Properties, LLC - Dublin, VA
December 2022 to Present
I work part time in exchange for residence. I clean, list and show the rentals, etc. Founder and CEO
LisaJean Unlimited Boutique - Wytheville, VA
April 2017 to Present
Reselling of new and vintage bags, clothing, and antiques. Selling my own art on canvas and denim and jewelry/crafts.
Server
Riverfront Cafe, Homeslice Cafe, Logans, A La Carte Cafe, Allisons, Starving Artist, etc. - Abingdon, VA January 1989 to April 2017
I have worked full or pt as a restaurant server since I was 17 years old. Office Administrator
Marion Roofing, Inc. - Marion, VA
February 1991 to August 2010
Office Administrator for family business. Dad now retired. Finance Manager
Family Ford - Marion, VA
April 2002 to June 2004
Finance Manager, Completed Auto Loans and paperwork. Education
Certification in Braille
Department for the Blind - Troy, VA
January 2010 to November 2011
Some College in General Studies
King
August 1993 to June 1994
High school diploma or GED
Skills
• Bookkeeping (10+ years)
• Office Management (10+ years)
• Administrative Experience (5 years)
• Personal Assistant Experience
• Accounts Payable
• Accounts Receivable
• Human Resources
• Event Planning (7 years)
• Accounting
• Multi-line Phone Systems
• Office Administration
• Restaurant experience (10+ years)
• Guest relations
• Retail sales
• Continuous improvement
• QuickBooks
• Microsoft Outlook
• Guest Services (10+ years)
• Financial Report Writing
• Microsoft Powerpoint
• General Ledger Accounting
• Payroll
• Customer service
• Data collection
• Journal Entries
• Merchandising
• Social media management
• Financial Analysis
• Serving
• Communication skills
• Hotel experience
• Front desk
• Organizational skills
• Microsoft Word
• Leadership
• Microsoft Excel
• Financial Statement Preparation
• Bank Reconciliation
• Account Reconciliation
• Marketing
• Regulatory reporting
• Typing
• Time management
• Microsoft Office
• Pricing
• Management
• Outside sales
• Sales
• Financial accounting
• Events management
• Landlord-tenant law
• Negotiation
• Property management
• Computer skills
• Computer literacy
• Analysis skills
Languages
• Braille - Fluent
Certifications and Licenses
Braille Transcriber
November 2011 to Present
Braille Transcriber
Library of Congress
Assessments
Working with MS Word documents — Proficient
May 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food service: Customer situations — Highly Proficient June 2022
Identifying and addressing customer needs in a food service setting Full results: Highly Proficient
Food safety — Proficient
June 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Outside sales — Highly Proficient
June 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Sales skills — Highly Proficient
June 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Administrative assistant/receptionist — Expert
June 2022
Using basic scheduling and organizational skills in an office setting Full results: Expert
Scheduling — Proficient
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work motivation — Proficient
June 2022
Level of motivation and discipline applied toward work Full results: Proficient
Call center customer service — Completed
June 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Highly Proficient
June 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food safety — Proficient
January 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Work motivation — Proficient
June 2022
Level of motivation and discipline applied toward work Full results: Proficient
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Retail customer service — Highly Proficient
December 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Food service: Customer situations — Highly Proficient October 2022
Identifying and addressing customer needs in a food service setting Full results: Highly Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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