Administrative Assistant Support Specialist
Resume:
Cindy Wallace
Phoenix, AZ
**************@*******.***
OBJECTIVE
To utilize my extensive, administrative, managerial and computer skills to provide exceptional support and continue to grow professionally.
Summary of Achievements:
Franchise Owner/Manager (Coverall of North America). Coming into a company and performing all administrative duties without prior knowledge of what the job entailed. Mastered various computer systems. Creating a PowerPoint Presentation that showed the years’ budget and expected budget, in one week without any prior knowledge of PowerPoint. Converted a monthly newsletter from a Word document into a PowerPoint Presentation; created an invoice spreadsheet that linked to and updated the customer’s log with most current entries; a color-coded spreadsheet for employee attendance and vacation tracking. Spreadsheet, Word, and PowerPoint and Forms creation and recreation.
WORK EXPERIENCE
August 2022 – Present-- Retired
February 2019 to August 2022 (DES/DDD)
Network/Network Coordinator – Work with Support Coordinators and Vendors to provide needed services to DDD Members. Gather, input, edit, compare data to ensure accurate information on the DRAs (Direct Referral Announcements), which are sent out weekly to contracted vendors requesting services for members. Run Tableau Reports to acquire data and compare it to the Direct Referral Spreadsheet for accuracy. Check vendor call numbers against Focus to see status. Update DRA tracker with responses.
October 2018 to February 2019 (DES/DDD)
Home and Community Based Services Specialist/Auditor – Work with vendors/agencies to ensure they are following all aspects of Article 15. Process Initials, Amendments, Renewals, Reactivations, and Withdrawals. Perform Audits of Agency Staff Files to ensure compliance of current certifications, and trainings and that all required cards and information is up to date.
July 2016 – October 2018 (DES/DDD)
Administrative Assistant to the Program Administrator
Division of Developmental Disabilities/Office of Licensing, Certification and Regulation
Department of Public Safety Site – Fingerprint card issues; Quick Connect – check Fingerprint card status, email Independent Provider Coordinator of upcoming or expired fingerprint cards and make notations in progress notes. Fax Server - retrieve, distribute, and store faxes. Receive, stamp and distribute mail; scanning documents to emails and to files, creating form documents, manage projects, copying, creating spreadsheets. Receive, check and send fingerprint card applications and ink roll cards to Department of Public Safety. Run reports for metrics and input into spreadsheet Created and distribute to staff per email and print out for Huddle Boards. Project Management for Home and Community Based Services, Regulatory Support Unit, Life Safety Inspection and Developmental Home Licensing departments; Creation and recreation of forms; tracking closed providers for reactivation. Focus - run reports for HCBS Certification; Send out HCBS Notifications to Vendors with or requesting additional information; noting pending amendments and expiring Certification. Email, call, help and offer help and directions to Vendors. Archival of records with the Records Retention Center and within the shared drive. Help Vendor/staff to add the Office of Licensing, Certification and Regulation Tracking Application in Focus, and helping with directions/instructions, or other steps they need to take, or directing them to personnel specialists. Problem solving. Office and Customer Support and more… Answer phone & direct calls; all receptionist duties; Supply ordering and history tracking through Procure AZ creating requisitions and purchase orders.
Human Resources Program Support Specialist
Applied Behavioral Interventions
March 2016 – July 2016
Human Resources duties. Maintain and update employee's file; do new hire; E-Verify; and on-boarding for new employees; interview prospective employees; address employee's needs and concerns; add and edit employees into ADP, including all demographics; check Supervised Visitation logs and paperwork to ensure that hours match hours for invoice. Responsible for invoicing case aid hours in spreadsheet to be submitted for payment. Problem solving.
Property Manager
AAM Property Management
March 2012 – January 2016
Marketing Units on-line, Screening Applicants, Showing Units, Leasing Units, Curb Appeal; Strategizing on ways to bring in more prospects to view and rent apartments by way of telephone conversations, flyers, promotions, literature distribution, appointments; follow up calls to thank prospects for their time and to see if they have further questions, problem solving. Courteous and friendly service. Resident satisfaction – finding a way to address and solve problems and concerns by making it a “what is wrong and what we can do to make it better” resolution.
April 2011 – March 2012 – ROP- took an accounting class.
More work experience (over 10 years) available upon request.
EDUCATION
Merced County Career and Technical Education/Regional Occupational Program
Merced, CA
Diploma in Accounting /Quick Books
Dickerson-Warren Business College
Berkeley & Richmond, CA
Diploma in Applied Technology/Computerized Office Specialist
Word Processing (Honor Graduate)
Certificate of Completion – General Office Specialist
SOFTWARE APPLICATIONS/SKILLS
Focus (Member/Support Coordinator Types 65+ wpm
Information/Reports) On-Boarding
Tableau (Reports) E-Verify
CAS (Contract Administration System) New Hire
Microsoft Office 365 and prior versions ADP
DOS Customer Service
Procure AZ (Supply Ordering) Quick Connect
DPS-Fingerprint Clearance Card Records System Management
CCTS (Clearance Card Tracking System)
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