Customer Service Project Manager
Resume:
Stephen Blackmore Boddie
Associates of Applied Science- Certified Surgical Technologist
Fort Worth, TX. 76020
*.******@*********.***
I am blessed to have awesome kids that are all grown and gone. I was luckily chosen to go on a Christian Medical Mission Trip to India in February of 2014 while I was still in college, where we completed over 115 surgeries in just under 10 days. There were days where we held iPhone flashlights over the surgical field, due to rolling blackouts. And then, I was fortunate enough, and this time to the Philippines for another medical mission trip in 2018. You learn how to handle different personalities and to thrive working with like-minded colleagues, to give critical and sometimes life-saving care. The people that I surround myself with, help me to be the best version of myself. I have no doubt that if I am hired by you, you will always get my best version.2
Work Experience
Warranty/Service Manager
Roper Pool Care
August 2021 to February 2022
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I took on this challenge to work for a Growing Pool Care Company in Fort Worth, and that after a short orientation to the challenges that I worked through, and I did really well. I also have recent customer service experience. I was the first & last person to speak with customers over the phone or if we had foot traffic. I scheduled my guys for warranty and service calls. I dealt directly with homeowners, equipment vendors, and sub-contractors all done from the phone. I like to think that am selling myself. If I answer the phone in a bad mood, customers can sense that. So, whatever is going on at home, needs to stay at home. I am well equipped to de-escalate an unhappy customer by truly listening and offering solutions; and not problems. I am very detailed in every aspect of my life. Certified Surgical Technologist
Plano Presbyterian Hospital2
April 2014 to June 2020
Assisting Surgeon's and Nurses before, during, and after a major surgery. SKILLS & ABILITIES
I assist RN Circulator by organizing, prioritizing tasks, and preparing operating room for each surgical procedure and arrival of patient in efficient and timely manner. I welcomed ongoing communication with RN Circulator regarding surgical procedure and patient stat2us. I organize and prioritize perioperative tasks based on identified need. I constantly demonstrate competency to operate surgical instruments, supplies, and equipment. I am also proficient and independent. As minor issues arise, I complete the issues with sponge counts and errors, patient care, relation-hips, equipment, supplies, and environment prior to management intervention. I provide and support efforts to develop and maintain a team environment. I perform other duties as assigned. I provide perioperative patient care through selection, inspection, and opening of surgical supplies and equipment in timely manner according to age specific concerns for children, adolescents, adults, and older adults and physician's preference list. I uphold standards of aseptic and sterile technique and corrects break in technique during surgical procedure. I promote patient safety by checking all equipment for proper working order prior to surgical procedure. I perform sponge, sharps, and inventory instrument counts with RN Circulator at proper count intervals according to hospital policy and procedures. Passes surgical instruments and anticipates surgeon's needs during surgical procedure. Performs surgical hand scrubs and gowns and gloves self and others. Top notch quality lifesaving care to our patients. Any surgical procedure has the potential for unforeseen anatomy. Issues. But I am always diligent about the anatomy & physiology of each patient, to maintain excellence in the operating room. Professional Caregiver
Comfort Keepers - McKinney, TX
2012 to 2016
Companion Care services to help with light housekeeping, nutritional meal preparation, errands. Certified Alzheimer's Caregiver by maintaining yearly required training courses. Personal Care for bathing, grooming, hygiene, transferring, toileting and other needs. In-Home Safety Technologies, to protect clients around the clock. Dementia Care provided including mentally challenging activities. Respite Care to give family caregivers needed relief. Maintain in-home safety, and enhance quality of life. Day-to-Day in-home care, while sharing concerns and to modify services to meet clients changing needs. Medicine Administration assistance, G-tube feeding, exercise assistance. Construction/Service/Warranty Manager
Hobert Pools - Murphy, TX.
2010 to 2011
Directly manage over 30 employees by providing strong leadership, organizational skills and direction and ensuring that all of my employees are trained and follow all state and local laws. Responsible for processing of Payroll on a weekly basis. Duties also include negotiating of contracts and change orders during the complete backyard build. Focusing on Customer service forever and always. Construction/ Project Manager
Platinum Pools - Frisco, TX
2001 to 2010
Managed all aspects of swimming pool operations with over 10+ years of pool construction/production management.
Complete knowledge of all phases of pool construction - irrigation, plumbing, electrical, equipment/repair maintenance equipment. Responsible for negotiating change orders during ongoing projects. Provided strong leadership, organizational skills and direct management and supervision for key personnel and sub-contractors. Hired sales/office staff. Responsible for accounts payable on a weekly basis. References are available upon request Education
Associates of Applied Science in Surgical Technology AAS-CST Collin College - McKinney, TX
January 2010 to May 2014
Awards
Magna Cum Laude w/scholastic honors
May 2014
Phi Theta Kappa National Honor Society 2011-2014
May 2014
Worked really hard to achieve this goal and carrying a 4.0 GPA start to finish Certifications and Licenses
Certified Surgical Technologist
AED & BLS Certified
Associates of Applied Science- CST
Certified member, Incident Command System for Natural Disasters
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