Customer service, food service, CPR certified
Resume:
Amy Floyd
Westminster, CA *****
**********@*****.***
I am seeking a position where I can be an asset in working with clients and like-minded staff members. I have most recently been employed for the past 5 years in the Addiction Treatment field. I also have 5 years of experience working in customer service/sales and the food service industry. As a member of your team, I would offer a great deal of dedication, initiative, and positive motivation. I strive to do the best in everything I put my effort towards. I am always willing to learn new things to better myself, which has led me to constantly learning and acquiring new skills and experiences in every position I’ve held. I will be an enthusiastic, friendly, and dedicated addition to your team should I be considered to work with your company.
Authorized to work in the US for any employer
Work Experience
Mental Health Technician (MHT)
First Light Recovery LLC - San Juan Capistrano, CA March 2022 to Present
• Coordinated Client's treatment schedules and facilitated participation in mandatory daily programming
• Facilitated mental health recovery based support groups on subjects such as anxiety, depression, and anger management and completed facilitator group notations to document behavior of each client in attendance of group
• Documented Client's participation and overall behavioral health and progress within a team of highly skilled professionals to facilitate clients' recovery
• Observed, facilitated, and recorded in KIPU Client Urinalysis Tests to be sent to the lab
• Assisted individual clients in acquiring needed medications from pharmacy and observed and documented proper administration of needed medications
• Transported, coordinated, and supervised attendance and participation in doctor's appointments and community outings using company approved vehicle
• Provided assistance with daily living skills including preparing meals, coffee, and overseeing positive sleep hygiene and documentation of eating disorders
• General upkeep of Facility including turning beds upon discharge of client or intake of new client, cleaning bedrooms, and maintaining a tour- ready property at all times
• Obtained CPR Certification and RADT 1 Certification
• Attended any outside training courses required to enhance and maintain the quality of cohesive and skilled care offered by our treatment team
• Working closely with Psychiatric Doctors, Therapists, Case Managers, and overall treatment team to insure a cohesive and individualized treatment plan for each guest Behavioral Health Technician (BHT)
OPUS Health LLC - Costa Mesa, CA
January 2021 to January 2022
• Coordinated Client's treatment schedules and facilitated participation in mandatory daily programming
• Facilitated addiction recovery based support groups and completed facilitator group notations to document behavior of each client in attendance of group
• Documented Client's participation and overall behavioral health and progress within a team of highly skilled professionals to facilitate clients' recovery from drug addiction
• Observed, facilitated, and recorded in KIPU Client Urinalysis Tests to be sent to the lab
• Assisted individual clients in acquiring needed medications from pharmacy and observed and documented proper administration of needed medications
• Transported, coordinated, and supervised attendance and participation in Recovery based meetings, doctor's appointments, and community outings using company approved vehicle
• Provided assistance with daily living skills including preparing meals, coffee, and overseeing positive sleep hygiene and documentation of eating disorders
• General upkeep of Facility including turning beds upon discharge of client or intake of new client, cleaning bedrooms, and maintaining a tour- ready property at all times
• Obtained CPR Certification and RADT 1 Certification
• Attended any outside training courses required to enhance and maintain the quality of cohesive and skilled care offered by our treatment team
• Working closely with Medical Doctors, Therapists, Case Managers, and overall treatment team to insure a cohesive and individualized treatment plan for each guest Behavioral Health Technician
Sierra by the Sea Treatment Facility - Newport Beach, CA September 2018 to May 2020
• Coordinated Client's treatment schedules and facilitated participation in mandatory daily programming
• Facilitated addiction recovery based support groups and completed facilitator group notations to document behavior of each client in attendance of group
• Documented Client's participation and overall behavioral health and progress within a team of highly skilled professionals to facilitate clients' recovery from drug addiction
• Assisted individual clients in acquiring needed medications from pharmacy and observed and documented proper administration of needed medications
• Transported, coordinated, and supervised attendance and participation in Recovery based meetings, doctor's appointments, and community outings using company approved vehicle
• Provided assistance with daily living skills including preparing meals, coffee, and overseeing positive sleep hygiene and documentation of eating disorders
• General upkeep of Facility including turning beds upon discharge of client or intake of new client, cleaning bedrooms, and maintaining a tour- ready property at all times
• Obtained CPR Certification and RADT 1 Certification
• Attended any outside training courses required to enhance and maintain the quality of cohesive and skilled care offered by our treatment team
• Working closely with Medical Doctors, Therapists, Case Managers, and overall treatment team to insure a cohesive and individualized treatment plan for each guest Guest Treatment Coordinator/ Treatment Technician
Novation Behavioral Health LLC - Newport Beach, CA February 2017 to June 2018
• Coordinated Client's schedules and facilitated participation in mandatory daily programming
• Documented Clients' participation and overall behavioral health and progress within a team of highly skilled professionals to facilitate clients recovery from drug addiction
• Assisted Clients in acquiring needed medications from pharmacy and observed proper administration of needed medications
• Transported and supervised attendance and participation in Recovery based meetings and community outings using company approved vehicle
• Provided assistance with daily living skills including preparing meals, coffee, and overseeing positive sleep hygiene
• General upkeep of Facility including turning beds upon discharge of client or intake of new client, maintaining a tour- ready property at all times, and overnight cleaning of property on graveyard shifts
• Attending any outside training courses required to enhance and maintain the quality of cohesive and skilled care offered by our treatment team
• Working closely with Medical Doctors, Psychologists, and guests treatment team to insure a cohesive and individualized treatment plan for each client
Assembly Line Associate
Los Angeles County - Bellflower, CA
December 2013 to September 2014
Inspected final packaging products distributed to major retailers including See's Candies, Macy's, and other
retailers
• Operated forklift to move finished pallets
• Organized and kept inventory of warehouse
Registrar Recorder/County Clerk of Los Angeles
Los Angeles County
August 2005 to August 2014
Election Precinct Coordinator (Seasonal)
• Served as inspector of 8 different polling places assuring consistent standards for voters
• Attended several seminars on proper election day polling place procedure and duties
• Coordinated schedules, kept open communication with subordinates, and delegated duties evenly and fairly
• Communicated and collaborated with a team to accomplish goals and set procedures before and on election day
• Ensured a successful and effective experience for voters on election day Caricature Artist
Classy Act Caricatures, Orange County, CA
June 2004 to September 2012
(Seasonal Work)
• Drew caricatures at various special events including proms, graduation parties, weddings, and special occasions
• Extensive training at Disneyland and Knott's Berry Farm
• Managed sales of caricature art, frames, and family pictures Customer Service/Sales Associate
Circuit City Stores, Inc - Buena Park, CA
August 2006 to June 2008
• Located and transported large TVs, Stereos, and Electronic devices
• Loaded, unloaded, and kept accurate records of large inventory of electronic equipment
• Worked customer service and sales on Black Friday(Thanksgiving Sale) and all seasonal sales
• Worked at cash register both closing and opening shifts Hostess/Food Server
T.G.I Fridays - Cerritos, CA
May 2005 to February 2007
• Promoted to food server within 2 months of employment
• Provided correct product in a timely manner with friendly customer service
* Knowledge in Restaurant/Food Industry
• Aided in cleaning duties after restaurant's closing
* Acquired valuable people skills and the ability to problem solve while learning to "Think on my feet" Additional Skills/Experience
• Volunteered at Downey Retirement Center for 4 consecutive years
• Organized Bellflower Vacation Bible School program for 5 consecutive years
• Occupational program Business Development Courses
• Fluent with Microsoft Office Suite
• Collegiate singles tennis on a competitive level
• Vast experience with medical care and after surgery care (3 years) Education
A.A. in Psychology
Cerritos College - Norwalk, CA
June 2014
Skills
• Taking Blood Pressure and Vitals
• Observing and Recording Medication Consumption
• Computer Literacy
• Guest Services
• Phone Etiquette
• Behavioral Health
• Food Industry
• Restaurant Experience
• Meal Preparation
• Behavioral Therapy
• Applied Behavior Analysis
• Crisis Intervention
• Cognitive Behavioral Therapy
Certifications and Licenses
CPR Certified
September 2019 to September 2021
First Aid Certification
RBT Certification
Additional Information
References Available Upon Request
Contact this candidate