Front Desk Office Manager

ALICE NAPOLEON

A worker you can depend on

CONTACT

Monroe, LA 71202

M: 318-***-****

*********@*****.***

PROFILE OF

STRENGTHS

Excellent Customer

Service and Patient

Care

Fast Learner

Strong Attention to

Detail

High Degree of Work

Ethic

Excellent Written and

Verbal

Communication

AREAS OF

EXPERTISE

Office Management

Certified Pharmacy

Tech ICD-10 CODES

CPT CODES

HIPPA Compliance

Officer

Medicare, Medicaid,

and Insurance

Processing

Part-time Retail

Experience

TECHNOLOGY

Medisoft – Version 23

Microsoft Office:

Excel, Word, Outlook

Copy/Fax Machines

REFERENCES

Available upon request

OBJECTIVE

Dedicated, dependable, and highly organized customer service-oriented office manager possessing excellent verbal and written communication skills and a strong ability to ensure complex environments function smoothly, efficiently, and effectively looking to transition to a front desk or assistant position.

CAREER WORK EXPERIENCE

HARBOR FREIGHT TOOLS January 2023 – Present

Retail Associate (part-time)

Handles various sales activities in a retail store ● Assist with inventory maintenance ● Operate a POS system receiving payments of cash, checks and credit card charges from customers or associates for goods, making change and issuing receipts ● Maintain proper security of cash ST. FRANCIS MEDICAL CENTER October 2019 – October 2022 Certified Pharmacy Technician

Filled and distributed medication to nursing units in a timely fashion ● Used critical thinking and mathematical skills to accurately calculate medication doses and mix procedures including calculation of medication doses ● Ensured compounded medications are correctly prepared and labeled for distribution to the nursing unit and input documentation in the compounding logbook ● Helped premature and infants get around-the-clock pharmaceutical care by compounding medication in the Neonatal Intensive Care Unit (NICU) ● Loaded and unloaded Pyxis Med Stations (a medication dispensing center) at nursing stations throughout the hospital ● Batched medication in the intravenous (IV) room in preparation of stat procedures

● Combined, prepared, and distributed sterilized chemotherapy medication in specified IV rooms as needed ● Received and stocked medication inventory in designated areas ● Assisted the pharmacists by answering pharmacy phone calls and answering questions with direct supervision and pharmacists’ approval ● Reviewed product expiration dates on all pharmaceutical medications ● Followed all clean room rules and regulations URBAN MEDICAL CLINIC (closed 5/2019) August 1988 – June 2019 Office Manager

Oversaw the daily operations of the medical office by maintaining efficient appointment scheduling, data processing, and patient flow procedures to enhance patient satisfaction and ensure physician productivity ● Selected, hired, trained, and managed clinical and non-clinical staff ● Demonstrated effective communication skills and discretion in the resolution of conflict among physicians, patients and families ● Validated insurance and payment authorizations, input claims, process payments, perform account collections, and conduct billing research to ensure payments are received ● Processed Medical claims and billing for Medicare, Medicaid, and Insurance patients ● Performed HR, benefits, and payroll processing for all employees ● Maintained HIPPA Compliance as the compliance officer

● Ensured billing for all services provided was accurate, timely and fully documented Completed daily deposits and cash receipt management ● Developed and update office forms ACADEMIC QUALIFICATIONS

Associates in Business – Office Administration

Los Angeles Trade Tech May 1984

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