Client service specialist, activity director

Education

St. John’s University, Brooklyn, NY Graduation Date: May 2021

B.A., Speech-Language Pathology and Audiology

Professional Experience

Bell N Enzo’s, Staten Island, New York

January 2021- November 2022

Customer Service Specialist

Client relationship

· Managed client relations and built customer loyalty.

Ensured high level of excellence and customer satisfaction

Gateway Academy, Staten Island, New York August 2019 - March 2020

Teacher Assistant

· Managed a class of 25 - 30 students

· Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas

· Participated in dismissal procedures at the end of after care, ensured that each student

left with the appropriate adult

The Language Academy, Staten Island, NY June 2018 – August 2018

Activity Leader

· Acted as liaison for foreign students throughout the five boroughs of New York City

· Managing day to day operations of an overseas summer educational program involving young adolescents from all around the world.

· Managing departures and arrivals of international flights as well as organizing daily classes and extracurricular activities into Manhattan.

Belluscio Family Reisidence, Staten Island, NY January 2017- August 2021

Pivate Nanny/Caretaker

· Cared for two children from 3 months to four years of age, over the span of four years.

· Independently responsible for the two children three days a week

·Created and kept up with schedule for feeding, changing, and bathing.

·Engaged children in games, homework and trips to the park with high energy and enthusiasm.

Lutheran Healthcare Medical Arts Pavilion, Brooklyn, NY

Medical Assistant

· Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

· Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

· Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient satisfaction; and lowered monthly overhead by 12%.

· Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Skills

· Languages: Fluent in Italian

· Computer: SPSS, PowerPoint, Microsoft Word, Excel, Google Drive

References Available Upon Request

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