Data Entry Support Specialist

Steven M. Sawka

**** *. ***** **** **. Tulsa OK. 74133 – 708-***-****

*****.******@*****.***

Objective: To obtain a full-time position utilizing my customer service and IT skills.

Relevant Work Experience:

Accenture Kansas City, MO March 2006 – Present

Help Desk & Sr. IT Specialist for HostessBrands llc

Responsibilities include answering heavy incoming calls, desktop support, network troubleshooting. Troubleshoot in Microsoft office, Outlook, SharePoint, excel, word and some PowerPoint. Knowledge in Microsoft Windows XP, 7 and 10. Training in Microsoft SharePoint/ Outlook/ Windows 7 & 10 and IT customer service. RA and AR application support specialist. Some SAP knowledge in payroll and production. Excellent Kronos and work force central skills. Basic blackberry and telecom troubleshooting. Some Cobalt experience. Work with HP 3000 servers and basic operator assistance. Worked on and maintained T-com equipment for depots and thrift stores. Work on a 24hr on call rotation. Level 1 & 2 on call support. Work with GIS and support with creating and identifying issues within GIS. Managing the certificates with vendors and Hostess Brands. Also an expert in the Service-Now ticketing management system.

IBC (Wonder Bread/Hostess) Hodgkins, IL April 2003 – March 2006

Vacation Relief/Route Accounting

Responsibilities include relieving people when they go on vacation. Jobs include the computer room, route accounting, data entry, counting cash/money orders, pricing and the order desk.

K’s Limousine Burbank, IL March 2002 – March 2003

Dispatcher/Driver

Responsibilities include receiving customers’ orders, delegating duties and coordinating schedules for multiple limousines. Driving customers to the airport and other events. Dispatching drivers for customers.

Dominick’s Corporate Offices Oak Brook, IL October 1999 – January 2002

Consumer Affairs Representative/Party Center Supervisor

Responsibilities include resolving any of our consumers’ issues or complaints, answering heavy phone call volume, data entry, filing, completing product reports for unsatisfied customer, taking customer orders and resolving party center problems. I was also responsible for training 25 employees to do the day to day tasks of keeping the Party Center working efficiently.

Dominick’s Card Management Northlake, IL May 1998 – October 1999

Clerk III

Responsibilities include collecting on delinquent checks which were returned because of non-sufficient funds, data entry, answering heavy call volume, and filing.

Education:

Reavis High School Burbank, IL May 1991

Computer Skills:

Windows 95/98/2000/XP/7 and 10. Microsoft Word & Excel, Outlook, SharePoint, AS/400, expert in 10-key.

Qualifications:

I work easily with others and can work very well under pressure. I have excellent customer service and communication skills. I have the ability to resolve any customer dispute. I am also able to adapt and work well with other team members.

References Available Upon Request

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