Computer Operator Help Desk
Resume:
Ramon Pineda
Now Retired since January ****
Scottsdale, AZ 85260
*******@*****.***
Authorized to work in the US for any employer
Work Experience
IT Help Desk/Data Center Operations
Swift Transportation - Phoenix, AZ
May 2015 to January 2019
First line of users for Problems with Computers and Printers, issues with systems and running jobs for request jobs and programming. Escalate problems by caaling on call support programmers and analysts.
TECHNICIAN II (Computer Operator)
CVS Caremark - Phoenix, AZ
2009 to 2015
• Production Operations. Monitored and ran back-ups. Complied with ISO procedures and adhered to its policies and regulations in maintaining good customers service.
• Followed escalation process for on-call operations support.
• Received and sent files for MEDISPAN daily and weekly processing,
• Created CD Disk for images SPARCS.
• Printing and distribution of daily, weekly and big cycle reports and invoices. Lead Computer Operator
Nationwide Credit Incorporated - Phoenix, AZ
1998 to 2008
• Monitored running back-ups and production batches and jobs.
• Downloaded and uploaded FTP files to be processed for AS/400 to mainframe operations.
• Unix menu driven processing for CUBS System.
• Printed daily, weekly and monthly reports and customer distribution. Computer Operator
Children's Hospital - Los Angeles, CA
1989 to 1997
• Monitored and ran production jobs.
• Help Desk functions as early contact point for customers needing assistance with their units and stations of work.
• Printed and distribution of checks and reports for the hospital. Education
Bachelor of Science in Marketing Management
SAN BEDA COLLEGE - Manila
Skills
• Technical Skills: Decollators, Bursters, Roll System Volume Printers, 4050 IBM printers, Tape Management with Iron Mountain, CD burner, MS Office 2007 and 2008
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