Building Manager Customer Service

PRITHA MUNDADA

West Lafayette, IN ***** +1-765-***-**** ***************@*****.*** linkedin.com/in/prithamundada/ EDUCATION

Purdue University, Krannert School of Management

Bachelor of Science, Management

Major: Marketing

Concentration: Hospitality and Tourism Management

West Lafayette, IN

December 2023

PROFESSIONAL EXPERIENCE

Krach Leadership Center

Lead Building Manager/ Building Manager

West Lafayette, Indiana

September 2021-Present

Lead Building Manager

• Training and managing 30+ Building Managers in customer service etiquette and building maintenance

• Organizing, Curating and Presenting monthly Building manager meeting along with communicating with special speakers for these meetings

• Communicating with building tenants to make sure they are following the building regulations. Building Manager

• Provided services the main desk engaging with 20-30 customers daily which increased my understanding of the consumers’ needs

• Analyzed customer satisfaction by checking up on customers to ensure their expectations were being met

• Collaborated with current and former employees on site which increased understanding of job and networking skills

SIB Infotech

Digital Marketing Intern

Pune, Maharashtra, India

June 2022–August 2022

• Created 30+ targeted social media posts with captions and hashtags every month for multiple campaigns

• Researched and Wrote SEO blogs with keywords for different companies ranging from Industrial Dyes and pigments to Donut shops

• Created and Managed Google Ads for 5 different companies form various parts of the world LEADERSHIP AND INVOLVEMENT

• Joined Purdue Marketing Association as a general member, Purdue University

• Class representative, Delhi Public School

• Group Leader for E-Waste Project, Delhi Public School

• Captain of the football team, Ness Wadia College of Commerce

• 1st Prize in Vincent’s Cup Football Competition, Ness Wadia College of Commerce

• Participated in an advertisement creation contest, Ness Wadia College of Commerce ADDITIONAL EMPLOYMENT

• Purdue Athletics (Parking Manager)

RELEVANT SKILLS

• EMS scheduling software (used to manage meeting spaces, reservations etc.)

• MS Excel

• Video Making & Editing (YouTube channel: Amateur Tries It)

• Canva software

• Fluent in Hindi and English

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