Service Representative Administrative Assistant
Resume:
JUSTIN NEWTON
*** ******** **, *** ** Nashville, TN 37221 · 615-***-****
*************@*****.***
I am a satisfaction driven, detail oriented professional with over 11 years of experience and a proven record of customer satisfaction, and ability to learn and quickly apply new techniques and tools. My goal is to enhance my experience and skills in a role that leverages my experience and provides future advancement to other positions in the organization in customer service and/or accounting. I am open and able to learn new products and processes and flexible to work schedule as necessary to benefit the organization.
EXPERIENCE
SEPTEMBER 16, 2022 – PRESENT
SOULSTER: Edley’s BARBECUE -nashville TN
-Interact with guests to seat them, determine food and beverage needs, and deliver food and drinks with a positive attitude and continue to monitor needs until guests leave.
-Resolve customer concerns with either service, food, or seating as necessary to provide good customer experience.
-Preparation and delivery of food and associated clean-up and tasks per manager and restaurant specifications.
-Clean and organize; as necessary, customer area, kitchen and preparation areas to include dish washing, cleaning floors, stocking supplies, other tasks as needed.
-Interacting; as directed by management, to assist in overseeing and helping other servers, kitchen staff and resolving concerns of customers.
-Work with staff and management on ideas to improve customer experience and staff efficiency using experience and best practices.
AUGUST 16, 2021 – MAY 14, 2022
CUSTOMER SERVICE REPRESENTATIVE: Comdata/Fleetcor -nashville TN
-Provide timely, accurate, and complete resolution(s) for client/cardholder concerns or problems with their accounts and/or access to cards or services.
-Employ solutions and approach to requests that develop solid customer relations and retention.
-Develop and maintain a mastery of product and service knowledge, problem resolution best practice, established procedure, and tools.
-Assist in training new employees on product, services, tools, and customer service and problem resolution techniques.
-Maintain high productivity and accuracy levels in all phases of customer interaction and problem resolution.
-Consistently strive to interact effectively and professionally with all levels within the organization to better affect a positive outcome with clients, management, and new employees.
MARCH 2015 – FEBRUARY 2020
SERVER, COOK, HOST, MANAGER ASSISTANT: Old Chicago -Franklin TN
-Interact with guests to seat them, determine food and beverage needs, and deliver food and drinks with a positive attitude and continue to monitor needs until guests leave.
-Resolve customer concerns with either service, food, or seating as necessary to provide good customer experience.
-Preparation and delivery of food and associated clean-up and tasks per manager and restaurant specifications.
-Clean and organize; as necessary, customer area, kitchen and preparation areas to include dish washing, cleaning floors, stocking supplies, other tasks as needed.
-Interacting; as directed by management, to assist in overseeing and helping other servers, kitchen staff and resolving concerns of customers.
-Work with staff and management on ideas to improve customer experience and staff efficiency using experience and best practices.
JANUARY 2014 – FEBRUARY 2015
FULL TIME STUDENT, PART TIME DELIVERY DRIVER
JULY 2012 – DECEMBER 2013
ADMINISTRATIVE ASSISTANT: patty page properties -dover tn
-Organizing and scheduling appointments for company realtors accurately and in a timely manner.
-Support office staff and owner by answering phones, reading and responding to emails and faxes in a timely manner
-Determining appropriate staff to handle requests from potential buyers, associated vendors or financial institutions.
-Uploading and posting properties online
-Keeping property listings current and accurate. Periodic placement of signs and lockboxes at property sites.
-Order, track, and stock inventory items necessary for office staff and realtors.
-Interface with vendors and realtors to obtain property information and stock supplies.
-Process financial transactions with banks; work with vendors for payment of bills and realty associated licensing and fees.
-Assist with record keeping associated with a real estate office.
SEPTEMBER 2008 – JUNE 2012
DRIVE THRU & COUNTER ORDERS, CASHIER, KITCHEN STAFF: Mcdonalds -Bellevue TN
-Help customers with ordering and processing payment.
-Food preparation and delivery.
-Partner with management and other crew members to meet daily goals.
-Keep work areas and customer areas clean and stocked.
-Train new employees in all aspects of food preparation, customer ordering, and cleanliness of kitchen and customer areas.
EDUCATION
MAY 2008
High School Diploma
CONTINUING EDUCATION
Columbia State and Nashville State Community Colleges
Focus on Technology, Business and Accounting
SKILLS
Word processing, excel, Outlook, and RealTracs, Compass, iconnectdata
Excellent math and computer skills with demonstrated aptitude to learn new computer tools
Attention to detail with solid problem-solving skills and willingness to learn and follow instruction
Active listener with friendly, emphatic demeanor
Positive attitude which greatly helps to improve customer experience and build customer loyalty
Good interpersonal skills and ability to work well with different staff and levels of management
Good at seeing both sides of a customer issue or concern and able to work with management, staff and customer for resolution
Easily learn new routines, directions, and objectives of an organization
Quality productivity record at all places of employment including ability to work remotely with little supervision
References available upon request.
Contact this candidate