Scrum Master /Agile Project Manager/Agile Coach

Location:

Phoenix, AZ

Salary:

135000

Posted:

March 03, 2023

Contact this candidate

Resume:

Mathias Kedju Foasung Zah

Senior Scrum Master/Agile Coach.

Location: Phoenix AZ Email: ***********@*****.***

Mobile; 602-***-****.

SUMMARY.

Have provided guidance on agile methodology providing insight and advice concerning delivery practices with Around 8 years of working experience as a Scrum master/Coach with over 11 years’ experience in total.

Responsible for guiding the team on how to use agile methods and coaching on continuous improvement as a Scrum Master

Hands on experience with various methodologies including Scrum, SAFe, Agile, Waterfall and Kanban

Coaching product managers and product leaders to help them get unstuck and deliver on their goals at work.

Execution experience using the Scaled Agile Framework (SAFe)

Extensive experience with the SDLC process for the development and implementation of both waterfall and agile methodologies

Understanding of popular Agile approaches such as User Stories, ATDD, TDD, BDD, Continuous Integration, Continuous Testing and Pairing

Knowledge of various methodologies such as XP and FDD, as well as experience with Kanban agile approaches

Have worked with the product owner to maintain and priorities the product backlog according to business values

Responsible for the delivery of these product artifacts

Have good amount of knowledge with various operations including SaaS-Ops, Tech-Ops, Infrastructure-Ops and Dev-Ops

Have good understanding with APIs and iPaaS

Responsible for managing and driving the successful completion of multiple strategic technology initiatives and programs as a Senior Scrum Master / Agile Delivery Lead

Experience with MS office suite including Excel and SharePoint with having working knowledge of Atlassian tool suite which includes Jira and Confluence

Having good Cloud base knowledge with AWS and Azure also have some knowledge in the field of AI and Bigdata

Managing cross functional and global teams to ensure successful customer implementation

Responsible for overall budgets, statement of work and customer relationships

Acting as the main point of customer interactions, tracking progress towards critical milestones, keeping open and honest conversations with customers and our internal stakeholder.

Designing, creating, deploying, and managing tailor-made software Custom applications for specific users.

Seasoned SAP user with more than 6years in fast-paced delivery management teams in the IT industry.

Deployment of complete productivity suites by way of Microsoft office 365.

Deployment of productive and secure

mobile, collaborative work environment using Microsoft office 365.

Product portfolio management (Providing nuance views on stock type, company growth prospects, profit margin drivers, income contributions, market leadership and operational risk.)

MuleSoft – Providing exceptional business agility to the company by connecting applications, data and devices, both on premises and in the cloud with API-led approach.

RPM- Modeling and stimulating processes, automatic documenting of processes, drilling down and analyzing information, cross collaborating with team members, taking corrective steps as needed, continuously improving steps as needed and reducing risk.

Skills:

Methodologies:

Scrum, Agile (SAFe), Waterfall and Kanban, Custom application practices, Business analysis. Product portfolio, Product Coaching.

Scrum Master:

Confluence, SharePoint with Atlassian tool suite

Tools:

Jira, Jira Align, Rally, Confluence, and MS Office Suite, Microsoft office 365, slack, RPM, Mattermost.

Others:

Sailsforce, PI, FDD, BDD ATDD, TDD, XP, SaaS-Ops, Tech-Ops, Infrastructure-Ops, Dev-Ops, AWS, Azure, AI, Bigdata, APIs and iPaaS, SQL, NOSQL, RDBMS, SAP, MuleSoft, service now, Cybersecurity, Data governance, Information security Encryption, cryptography.

Operating Systems:

Windows and Mac OS, iOS.

CERTIFICATIONS:

Certified CSM Scrum Master/ SAFe Practitioner.

WORKING EXPERIENCE.

EVERI HOLDINGS INC.

ROLE; SCRUM MASTER/ PROJECT MANAGER II

LOCATION; REMOTE

OCTOBER 2022 TO PRESENT.

Customarily and regularly creates and reviews project plans to determine time frames, resourcing implications, funding limitations, and operating procedures.

• Leads the activities of assigned projects, including gathering requirements, creating schedules and rollout plans, and overseeing production, operations, and technical activities.

• Track priorities, issues, and progress of assigned projects, reporting to management as needed.

• Communicates customer feature requests to stakeholders driving continued product innovation.

• Responsible for reviewing and assessing vendor proposals.

Coaching product managers and product leaders to help them get unstuck and deliver on their goals at work.

• Serves as liaison between internal and external teams throughout the project lifecycle, monitors project timelines and

key development milestones.

• Customarily and regularly collects, analyzes, and reports on metrics key to the requirements process.

• Responsible for staying abreast industry advances that may improve internal processes and product efficiency,

researches and evaluates new technologies to determine their applicability to assigned projects.

• Provides technical direction on project analysis, design, development, testing, and deployment.

• Assists leadership in monitoring the progress of department objectives, defining KPI’s, and creating reports.

• May negotiate minor changes to project specifications and scope.

• Responsible for all aspects of the health, timeliness, and success of projects across a diverse set of project disciplines.

• Performs other related duties as assigned.

Drives Scrum adoption across all levels in the organization

Release and Sprint preparations were organized and facilitated, including daily stand-ups, reviews/demonstrations, and retrospectives

Worked with the scrum team, product owners, and leadership to complete the sprint activities

Removed bottlenecks and make it easy for a team to function at its best

Shared status/progress of the team via release/sprint

Use burn-down charts, story acceptance rates, and flaws to ensure that all stakeholders are informed about the situation

Backlog grooming sessions should be arranged to refine product backlog items

Sprint retrospective meetings should be organized to collect team feedback

Determined what steps should be made and what measures should be implemented to improve future sprints

Daily follow-ups and reminders to the team to update rally tasks for more accurate reporting

Worked with product owners during sprint review sessions to ensure that all stories fulfilled the Definition of Done and that the stories were accepted within the sprint.

Planning, leading, organizing, and motivating agile teams working on concurrent high visibility projects using agile methodology.

Delivering agile projects that provide exceptional business value to users.

Leading and managing large complex enterprise level projects.

INTRAEDGE @AMERICAN EXPRESS. (PHOENIZ ARIZONA)

ROLE; SCRUM MASTER (AGILE CHAMPION)/PROJECT MANAGER.

April 4th, 2022 – APRIL OCTOBER 2022.

Serving a highly complex IT project as a scrum master/project manager, managing multiple cross functional teams involve in API development, mobile automation, carrying out censure issues and vulnerability checks for the building of a program administrator dashboard that enhances American Express corporate credit card application.

Facilitates Agile events that help the Engineering team deliver value incrementally and iteratively

Supports the Program Increment (PI) execution through facilitating team level events and partners with the RTE.

Coaching product managers and product leaders to help them get unstuck and deliver on their goals at work.

Supports teams in achieving the PI objectives.

Supports Product Owners through backlog refinement, backlog readiness, definition of ready/done and support writing user stories.

Supports coordination across Team of Teams (Agile Release Train (ART)/Release Train Engineer (RTE)).

Supports, monitors, and provides visibility around gaps, impediments, risks, and dependencies.

Fosters practices for identifying, tracking, discussing, and resolving cross-team dependencies within the team, taking ownership of a dependency in some circumstances.

Manages and organizes delivery effectiveness metrics to track progress and improvement over time.

Coordinating with cross platform teams and drive decisions.

Leveraging best practices of Agile, Scrum, Kanban, SDLC Methodologies & Practice as well as other rapid application development methods.

Hands on experience in security programs focused on the discipline of cyber security design, implementation, analytics, threats, monitoring, response, and investigation across the organization.

Assuring the security of the computing environment, protecting customer and employee confidential information, and complying with regulatory and compliance requirements.

Information risk governance, active collaboration with business risk managers, to enhance high quality security solutions and services which enable improving the organization's overall risk posture.

Assist in the development of performance metrics/ measurements for the user access attestations.

Strong experience in Identity Access Management (IAM), by implementing multifactor authentication (generating a second factor that only the end user knows or has) using tools like Okta Verify and SailPoint Identity IQ.

Work with the project teams on implementing the defined Policies within Identity & Access Management (IAM) solution.

Champion the improvement of identity and access management processes, controls and communications related to Policies across stakeholder groups.

Work with the project teams on implementing the defined business Roles within Identity & Access Management (IAM) solution

Work with team on project work to keep project going according to schedule

Work with Business Unit Information Security Officers, system owners, and other IAM colleagues to address audit and regulatory related issues

Understand and refine a Role Based Security framework. Produce schema designs and operational plans to enforce and maintain identity management workflows

Participate in development of roadmaps and participate in the standards process for Identity and Management (IAM) solutions

Promote effective teamwork, mentor employees, and evaluate individual performance

Manages the strategy and roadmap implementation for Identity and Access Management Platform Tools

Manage identity and access management support to business and technical teams in the design of standardized products and customized solutions

Develop roadmaps and participate in the standards process for Identity and Access Management (IAM) solutions.

Running reports in SAP.

Generating reports from the SAP and AS400 PKMS Software.

High quality support for SAP users for three different teams.

Ensuring Data Privacy by way of information security encryption and enforcing organizational confidentiality policies.

Effectively obscuring information from unauthorized snoopers and interceptors by way of cryptography.

Ensuring the implementation of general data privacy policies of the organization at team level including contractors and other external consultants.

Working with the leading platform team to integrate payments and reference data systems with the roll out of in-house Anti-Financial Crime Risk and Control applications in an agile software delivery environment.

ARAA TECH @Lloyd's Bank. (NEW YORK CITY, NEW YORK.)

ROLE; Senior Scrum Master/Agile Coach/Agile Delivery Lead

February 2017 – APRIL 2022.

LOCATION: Remote.

With the objective of enhancing digital banking/or through mobile automation, I managed three cross functional teams, members both onshore and offshore, involved in developing a mobile banking app that facilitates peer to peer transfer of money, making it easy for one to carry out financial transactions without visiting the bank or having cash at hand.

Worked in the IAM products such as SailPoint and Azure AD

Facilitating the scrum process on scrum teams with cross-functional impacts that involve highly complex IT project, non-project, or maintenance work

Guides the scrum team (s) and organization to follow generally accepted Agile / Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint

Uses empirical data to help the team(s) assess their Scrum Maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance

Proactively addresses systemic impediments to team agility and guides the team (s) on methods to escalate when needed to prevent challenges from becoming blockers

Coaches scrum team (s) to deliver capabilities using agile practices while also following the Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met

Partners with discipline managers to convey their concerns to scrum teams about governance policies and adherence to corporate standards

Coaching Product Owner (s) to ensure continuous refinement of backlog, which may include writing stories for multiple projects

Facilitates and is accountable for owning the Scrum Agile ceremonies for the scrum team (s)

Partners with Product owners, Program or Project Managers to communicate delivery of work product from the scrum team and escalates key risks and issues impeding scrum team effectiveness

Identifies skills and competencies of scrum team members and adjusts accordingly to promote development and highly effective teams

Working with DevOps teams using tools such as Azure DevOps writing user documentation in development projects and maintaining user documentation in a development operation

Documents and analyzes the technical implications of business needs and requirements

Works with the Product Owner, Director of IT and Scrum teams to define Epics, Stories, and acceptance criteria.

Creating sound and clear user Stories that meets the INVEST criteria into JIRA.

Ensures JIRA Epics, Stories, and acceptance criteria have enough details for the Scrum Team to start execution and delivery

Have manage and optimize the flow of value using various tools, such as the Program Board, Kanban Boards, and other information radiators

Have facilitate key ceremonies including Scrum of Scrums and other program level meetings. Includes leading key business stakeholders

Have facilitate Program Increment (PI) planning including estimation and creation of sprint (iteration) schedule; Facilitate PI Planning readiness via fostering the preparation of Backlogs and via Pre-and Post-PI Planning meetings

Responsible for defining and implementing the structure for all business applications, infrastructure, and IT staff for 8 global locations and corporate office

Developed and supported a core team of 6 direct reports at corporate offices and 8 reports at Global locations to provide services to the organization

Coordinated all service and contract activities with various outside service providers

Managed budgets and projects for all IT related activities

Guidance to all areas of the business to identify needs and evaluate alternative business solutions and strategies

Skillfully facilitate critical project meetings, including but not limited to project steering committee with senior leadership

Collecting data through means such as analyzing business results or by setting up and managing new studies.

Transferring data into new format to make it more appropriate for analysis.

Migrating data into cloud for high security.

Creating new experimental frameworks to collect data.

Searching through large data sets for usable information

Creating reports and presentations for business uses.

Correlating similar data to find actionable results.

Using cyber security intelligence for the protection of computer systems and networks from information disclosure, theft of, or damage to their hardware, software, or electronic data, as well as from the disruption or misdirection of the services they provide.

Watching out for Phishing (fraudulent or deceptive message) attempts of acquiring sensitive information such as usernames, passwords, and credit card details directly from users by deceiving the users.

Holistic representing of customer related data held by the company to be viewed in one place such as single page.

Supporting management functions such as network inventory, service provisioning, network configuration and fault management.

Hands on experience in Data governance and I was responsible for deploying and enforcing policies and procedures that ensure data is used and maintained properly, promoting efficient, accurate records and effective information management throughout the organization as well as giving feedbacks to managers.

Using service now as a ticketing tool to process and catalog customer service request that deal with incidents, changes, and problems

Using Mattermost to enhance communication and collaboration in public and private channels as well as direct messaging to orchestrate work across teams and tools.

Rapha Inc @ STRIDE BANK (PHILADELPHIA, PENSYLVANIA) Mar 2015 - Jan 2017

Scrum Master /Agile Coach.

Hands on experience as a scrum master/ Agile Coach in a project that involves building a cloud and IaaS platform that leverages and deliver new value to customers, supporting trading, treasury, risk, financial crimes (fraud and claims) as well as post-trade operations to help meet regulatory requirements and to manage risk and IT costs.

Established, maintained, and executed an effective communications plan serving all stakeholder needs, also ensure team clarity on objectives, scope, and roles, and communicates the work plan with regular and meaningful reports on status and performance

Lead teams through initiation, planning, executing, monitoring, and controlling, and closing of designated projects

Guided the team and organization on using Agile / Scrum practices and values

Organized and facilitated Scrum ceremonies (sprint planning, daily scrum, release reviews, code demos, retrospectives, etc.) in collaboration with Scrum Teams

Removed impediments or guide the team to remove impediments to achieving objectives

Have collaborate with the Product Owner to prioritize the Product Backlog in order of business value

Organized and facilitated Scrum ceremonies / meetings (sprint planning, daily scrum, release reviews, code demos, retrospectives, etc.) in collaboration with Scrum teams and principles

Removed impediments or guide the team to achieving objectives

Conducted ad hoc engagements outside my assigned teams, promoting cross-team collaboration and organizational learning

Worked with DevOps teams using tools such as Azure DevOps writing user documentation in development projects and maintaining user documentation in a development operation

Worked in collaboration with the Product Owner and Scrum Team to develop and maintain the project Story Map and initial Release Plan by Minimum Viable Product (MVP)

Consistently monitor and report on Scrum Team metrics, using a Cumulative Flow diagram and metrics such as Velocity and Cycle Time

Ensured the team complies with company policies and procedures and regulatory body requirements for project delivery and financial rigor

Have ensure about the common awareness of the process, work in progress and shared agreements

Enabling Customers to detect and prevent fraud and money laundering, disrupting finances of elder abusers, child Traffickers and terrorists.

BCBS, PHOENIX AZ. Aug 2014 - Feb 2015

Scrum Master /Project Manager.

Lead SDLC Methodology, collaborated with partners to transition the operating model to SAFe

Developed and maintained a Kanban board, with the assistance of the team, to track work in process

Completed the weekly project status report in accordance with agreed procedures and schedules

Completion of some work may depend on non-agile work teams