Operations Manager Retail

Orlando Wright

**** ******** *** **, **********, DC 20011

202-***-**** *.******@*******.*********:*****.******@**********.***

Professional Summary

Creative and motived catering supervisor who utilizes his years of culinary and supervisory skills to deliver exceptional catered food while enriching his staff and going above and beyond for his internal/external clients through each experience.

WORK EXPERIENCE

Howard University; Washington, DC

Operations Manager II 2016 - 2020

■Administer performance of all service staff and schedules of a team of a maximum of

40 employees

■Managed payroll inventory and alcohol orders

■Evaluated and oversaw all catering operations internally and externally while working

with other managers, as well as owners in planning, directing and coordinating

all activities

■Managed all catering events training (PPE), controllers’ food costs and maintained all

budgets

■Maintained knowledge of all food, alcohol and beverage trends in the dc metro area

Catering Manager III 2008 - 2016

■Supervised all food preparation aspects for al large orders

■Estimated ingredient needs

■Managed and oversaw 20 service staff

■Resolved with all customer queries and complains

■Managed all inventory of alcohol and equipment orders

■Conducted safety trainings to all staff

Retail Manager 2006 - 2008

■Managed restaurant and payroll with a staff of six employees

■Conducted labor safety training and resolved all customer queries and complains

Marymount University; Hopewell, Virginia

General Manager II 2004 - 2006

■Managed restaurant and staffing of 20 employees

■Conducted payroll for all managers and chefs

Catholic University of America; Washington, DC

Retail Manager III 2004 - 2006

■Managed restaurant and payroll with a staff of 30 employees

■Conducted labor safety training

Retail Director, School of Law 2002 - 2004

■Managed restaurant, cash handing, inventory, safety training and payroll

with a staff of five employees

Broad Operational Manager 2002

■Managed restaurant, payroll, safety training and inventory purchasing with a

staff of 25 employees; serving 500 students

References upon request

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