MISTY WITZEL

**** ********** ***. ******, **** **302 (740) 341 - 0493 advox1@r.postjobfree.com

OBJECTIVE

Dedicated professional with experience in retail management, leadership, and communication with extensive experience in customer service execution. Well versed in Microsoft Office, labor management, scheduling software, and organization. EXPERIENCE

KROGER

Deli Bakery Manager 1995 – Present

Marion, Ohio

• Responsible for implementing merchandising standards and following proper ordering procedures set forth by the company in the deli bakery department in order to increase sales and exceed company/store goals

• Create an environment that ensures high levels of Customer Service are executed at all times by inspiring and leading through positive influence

• Implement and follow new company initiatives by coaching, teaching, and training numerous associates in the deli bakery department in regards to proper ordering, execution of sales plan, implementation of product mix to support consistent sales, profit and tonnage growth

• Provide clear and consistent leadership and direction to ensure department is set to Kroger Standards and best practices are followed

• Plan, organize and supervise the department’s inventory process and maintain a level of awareness of inventory/backroom conditions and notate any discrepancies in inventory

• Identify areas where processes and systems can be improved to meet company standards and improve efficiency in order to contribute positively to the bottom line and minimize waste/shrink

• Develop adequate scheduling to manage customer volume and ensure the right people are scheduled at the right time

• Establish performance goals for department and empower associates to meet or exceed targets

• Conduct the performance appraisal process yearly for managed associates and provide feedback regarding performance and goals

• Ensure food safety best practices are implemented, followed and maintained to provide wholesome food for customers and adhere to food code regulations

• Manage time and temperature control procedures for entire department

• Implement safety procedures in order to adhere to all local, state and federal laws, OSHA requirements, and company guidelines

• Monitor, order, and control supplies and expenses for the department

• Schedule routine price changes by updating shelf tags and promotional signage EDUCATION

Marion Technical College June 1997

Marion, Ohio

Office Information & Technology in Business

Associate’s Degree