Dell Technologies Field Service Engineer
Resume:
Dante Farris
Phone: 909-***-**** Email: **********@*****.*** Linkedin.com/in/dantefarris
Dear hiring manager,
I have been a Dell field service engineer for more than five years, and my experience has given me a strong foundation in hardware and software troubleshooting, data centers, cloud storage, as well as network security. During my tenure at Dell, I have been trained in the capacities of working as a system administrator and Hardware engineer to handle business processes and requirements on-site and off-site. And, as you can see from my resume, I have extensive experience working with multiple systems like Windows and Linux. I am eager to apply that knowledge in this position, where I can continue to grow professionally and contribute to the company’s success. I have always had a passion for Information Technology resulting in a Bachelor of Science in Information Technology with a minor in engineering. With my education and hands-on experience, I am equipped with a well-balanced skill set, including exceptional time management and project administration capabilities. I am very passionate about searching for opportunities to contribute to the ongoing improvement and optimization of the industry like improving internal operations and identifying and addressing potential challenges before they arise. Working directly with customers on-site has taught me the fundamentals of being successful in services revenue growth, client retention, acquisition, and satisfaction along with achieving operating margin targets and continuous improvements. The following highlights from my resume represent my value from my time working as a Field Service Engineer at DellEMC/Dell Technologies:
● Received over 20 awards from Dell assuring complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed.
● Effectively managed multiple projects at one time on a revolving basis.
● Identified customer IT issues and executed troubleshooting and maintenance procedures for 3-5 customers daily, resulting in a resolution rate of 99%.
● Collaborated with peers in resolving more complex customer inquiries, decreasing response time from 48 hours to 8 hours for an average of 30 escalated tickets a month.
● Installed or removed on average 25 systems monthly, including pulling wire, and device termination, per month, ensuring connectivity and optimal performance. I work closely with the development operations team, project management, IT, and system administration teams to ensure that environments, such as data centers and server rooms, are built, configured, managed, and monitored effectively. As part of my role, I help make decisions about right-sizing servers, storage, and database troubleshooting. The solution designs are documented and presented to the teams. Moreover, I help developers and DevOps teams implement automation scripts that comply with company standards across a variety of industries, including Kaiser Permanente and Lowe's Home Improvement. Thank you for your time and consideration. I look forward to speaking with you soon. I feel confident that I am a good fit for your organization. Please let me know if there are any questions or concerns about my qualifications – I would be happy to address them during our conversation. Thank you for your time and consideration. Sincerely,
Dante Farris
Dante Farris
Dante Farris Phone: 909-***-**** Email: **********@*****.*** Linkedin.com/in/dantefarris Education
CSU San Bernardino
Bachelor’s of Science 2014 - 2017
Information Systems and Technology,
Minor in Engineering
Certifications
● Dell EMC Storage Products
● Linux, Windows, VMware, and Networking
● Isilon 3.0
● VMAX
● PowerMax
● Information Storage and Management
● JIRA
● Git/Github
● Artifactory
● Citrix
● VxRail
● Cisco Systems Products
● Cloud-Based Tech (Azure, AWS, Google Cloud)
● Microsoft MCP
● RHCSA
● SNIA Storage
● Nutanix
● DNS, DHCP, SMTP, HTTP/S
Skills
● Project Management
● Customer Service
● Information Systems Management
● Advanced Critical Thinking and Problem-Solving
● Engineering Operational Functions
● Data Systems Integration
● Time Management
● Communication
● Technical Skills
● Understanding of Scripting/Programing Languages
● Data Storage and Data Entry
● IT Hardware Support and Troubleshooting
● Maintenance and Repair
● Risk Management and Documentation
● Teamwork
● Understanding of Routing Protocols
Applications
● Dell EMC Products
● MAC Platforms
● Linux Platforms
● Microsoft Office 365
● Windows Platforms and Microsoft Technologies
● DevOps Tools
● Google Workspace ( Slides, Docs, Sheets, etc.)
● Microsoft Teams, Zoom, and Google Meets
● Python
● WMS
● Anti-Virus Software
● Email Security
● IDS/IPS Systems
● VoIP
● Perl
● Salesforce
● PowerShell
● Bash
● Workday
Professional Experience
Field Service Engineer
June 2017 - February 2023 Full-time, Hybrid
Seasoned Dell field service engineer adept at taking care of customer IT operations by delivering outstanding on-site support, applying technical expertise, peer collaboration, diagnosis tools, security and analytical practices to resolve customer issues.
● Responsible for everything from installation, configuration, and integration, to maintenance, troubleshooting, parts replacement, system upgrades, deployments, and repair.
● Manage cloud environments in line with security guidelines.
● Aid developers and DevOps teams with implementing automation scripts that follow the company standards.
● Document and present solution designs to management and other team members.
● Ability to effectively prioritize and execute tasks in a high-pressure environment.
● Oversaw installation and preparation of enterprise-class storage systems, following predefined procedures and tasks in everyday activities.
● Supervised other field service engineers in the installation and troubleshooting procedures.
● Perform batch reassignment of accounts and opportunities based on organizational changes.
● Scheduled on-site visits and work directly with customers to replicate, troubleshoot, and resolve complex technical issues.
● Implemented and administered blade chassis and rack-mounted server systems like Dell PowerEdge.
● Developed a library of custom scripts, system and application implementation plans, and testing procedures to ensure operational reliability and IT efficiency..
● Worked on large enterprises at numerous data centers across a range of industries including Kaiser Permanente, with an understanding of disaster recovery plans, business continuity models, and incident response plans at each site.
● Identify defects and opportunities for product improvement with the development engineering team based on feedback from customers and partner implementations.
● Coordinated with the support department consisting of systems analysts, solution architects, technology partners like VMware, and developers to perform all actions as suggested.
● Ability to assemble and disassemble mechanical and electrical equipment.
● Maintained all site logistics including the inventory of spare parts and tools, system downtime, hardware inventory, schedules, and daily reports based on data analysis.
● Ensured all work areas are kept clean, organized, and safe at all times and acted in a legal, safe, and courteous manner while traveling to and from customer sites.
● Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
● Installed or removed on average 25 systems monthly, including pulling wire, and device termination, per month, ensuring connectivity and optimal performance with proper termination and wiring.
Selected Achievements
● Received over 20 awards from Dell assuring complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed.
● Effectively managed multiple projects at one time on a revolving basis.
● Identified customer IT issues and executed troubleshooting and maintenance procedures for 3-5 customers daily, resulting in a resolution rate of 99%.
● Collaborated with peers in resolving more complex customer inquiries, decreasing response time from 48 hours to 8 hours for an average of 30 escalated tickets a month.
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