Healthcare Professional/Customer Service
Resume:
DONNA M. BROWN
HEALTHCARE LEADER/RECRUITER/ADMINISTRATIVE PROFESSIONAL
Poudle
Healthcare Leader with comprehensive background in building, transforming,
retaining best patient experience and performance excellence. Innovative and
committed, demonstrated success in developing and executing strategic vision
and successfully achieved operational and revenue goals. Dedicated to
proactively identifying and resolving issues, while motivating staff. Graceful,
effective communicator, and easily approachable.
EXPERIENCE
OFFICE MANAGER
Amita Healthcare
2020 - 2021
e Performed all associate, evaluations and performance reviews
e Hosted daily safety huddles with all staff and providers
e Provided excellent customer service to all patients and staff
COORDINATOR OF STAFFING
Advocate Aurora health
2018 - 2020
e Maintain and coordinate the functioning of the nursing division staffing/ scheduling and patient
classification system through data collection and data entry.
@ Collaborate with; Managers, Nursing Supervisors, charge nurses and others in maintaining
appropriate staffing levels according to acuity.
e Serve as a resource to all disciplines in the Nursing Division on patient acuity statistics and actual
staffing data to be used for daily staffing, management reports, and annual budget decisions.
e Responsible for performing varied secretarial and clerical duties. Responsible for coordinating
Shared
SUPERVISOR, STAFFING RESOURCE OFFICE
The University of Chicago Medicine
2016-2018
ee Maintain and coordinate the functioning of the nursing division staffing/ scheduling and
patient classification system through data collection and data entry.
@ e Collaborate with; Managers, Nursing Supervisors, charge nurses and others in maintaining
appropriate staffing levels according to acuity.
e@ e Serve as a resource to all disciplines in the Nursing Division on patient acuity statistics and
actual staffing data to be used for daily staffing, management reports, and annual budget
decisions.
@ e Responsible for performing varied secretarial and clerical duties. Responsible for
et
™. — *************@*****.***
Qg 5210 Brookshire Estates Dr
Plainfield, Illinois 60586
EDUCATION
SECONDARY SCHOOL
Harold L. Richards High School
1989- 1993
BUSINESS ADMINISTRATION
University of Phoenix
2012
SKILLS
Over 15 years of Administrative Experience in a
managerial support role
Supervisor/Training Coordinator/Staffing Coordinator
EMR Systems/Trainer and editor for time and
attendance
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
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