Customer Service Receptionist

Mima Da Pra

* ********* ******** *****@*********.**

North York, Ontario 416-***-**** … Mobile

M2K 2P3

Attributes

Customer Service/Clerical skills with a proven track record in managing client account objectives

Team builder, staff motivator, and customer relationship, personable & professional

Excellent tact, communication and presentation skills in both group and one-to-one settings

Excellent organizational, financial accuracy, time-management and interpersonal skills

Team player that learns new concepts quickly and resolves complex issues in a timely manner

Experience

2015 to 2023 CRH Canada Group Inc.

Receptionist/Customer Service

Answering all incoming calls for all divisions/locations and direct to appropriate person

Handle all incoming and outgoing couriers

Assist all 3rd and 4th floor employees with numerous tasks

Greet all visitors from all divisions and outside clients

Order office supplies & snacks for our corporate office

Assist in ordering lunches for 3rd and 4th floor meetings

Manage the mailroom and all incoming and outgoing mail daily

Open and distribute mail to employees

Assist the credit department of scanning all cheques and sending to our lockbox

Ordering coffee and supplies for 3 coffee stations

Keep all boardrooms, lunch rooms, coffee stations, washrooms,mailroom and lobby area neat and organized

Place service requests with property management on any maintenance that needs to be done with our building

Create access fobs for new employees and keep an updated spreadsheet

Updating phone list, townhall lists and add new employees to our distribution email staff list

Assisting HR department with personal and confidential correspondence for mail out or same day courier

Monitoring all security cameras daily

Distribute faxes to all departments

Other duties as assigned

2009 to 2015 Amati bath centre,thornhill

Receptionist/Sales Support

Answering all incoming calls & direct to appropriate areas

Meet and greet all customers

Open & distribute mail

Assist the owner, A/P and A/R Departments and sales with work overload

Order all office & kitchen supplies

Monitor all orders from our sales departments

Assist the General Manager with quotes and contracts

Enter all contacts with regards to our suppliers & trades

Ensure faxes & photocopiers are maintained & in good working order

Enter all sales orders & purchase order requests into Business Vision

2008 – 2009 roy foss motors, thornhill

Receptionist/Sales Support

Answering all incoming calls & direct to appropriate areas

Distribute faxes and emails to appropriate Departments heads

Open & distribute mail to appropriate divisions

Prepare Assist Accounting Departments with work overload

Order lunch whenever necessary for Management Meetings

Monitor all work orders from our service advisors & insure that they are complete

Assist in the Marketing Department with mass mailings on a monthly basis

Insure faxes & photocopiers are maintained & working properly within our Department

2004-2008 STRADA INDUSTRIES, CONCORD

Receptionist/Sales Support

Answering all incoming calls for four companies and direct to appropriate divisions

Open & distribute mail to all existing companies

Insure that all guests are greeted & shown to appropriate divisions

Insure that all contact information such as internal cell phone lists, company extensions and staff list are updated

Assist all staff with photocopying

A/P,A/R functions. memo’s spreadsheets cost for our parts department

Inventory updated on a weekly basis and store back up relief

Put together packages for our sales team and insure that all brochures are updated

1990 - 2004 Canadian Management Centre, Toronto

A/P Processing Coordinator, 2000-2003 (promotion)

Prepare honorariums and handle expenses for 200+ Canadian and U.S. course leaders. verify invoices and issue payments

Complete coding, matching, checking and batching of invoices. Respond to account enquiries and/or discrepancies

Update files and establish new accounts

Effectively field administrative/accounts payable services questions from a variety of course leaders on a wide variety of issues

Act as a role model for new staff members

Handle problem solving and troubleshooting

Develop professional and productive levels of communications with all clients and in-house staff members

1990 - 2003 Canadian Management Centre, Toronto

Accounts Receivable Clerk/Registrar, 1990-2000

Prepared, verified and distributed Canadian and U.S. account invoices

Identified allocated and posted credit and cheque payments to accounts

Updated and filed daily log. Resolved account enquires

Maintained complete accounts receivable and registrar financial services accountability

Held regular meetings with staff managers to properly communicate key issues

Meet billing schedules, source new client channels, and negotiate payments

Education

Completed numerous industry and formal education development courses including Computer Courses/Training. Projecting a Positive Executive Image. Effective Executive Speaking. Fundamentals of Finance and Accounting for Administrative Professionals. Assertiveness Training for Women in Business. Conflict Management OSSD.

References upon request

Contact this candidate