Call Center Customer Service

LISA E. CHRISTIAN

**** ******** ****

Jeffersontown, KY 40299

Cell: 502-***-**** *********@***.***

OBJECTIVE

To establish a full time position within a company that will enable me to grow to my full potential and maximize my education.

EXPERIENCE

SHPS, Louisville, KY 2007 – 2011

Clinical Administrative Support

• Worked with NRECA, NGC, Teamsters, SMI and other clients. Work a multiline inbound call center handling precertfication for in / outpatient procedures, eligibility verifications and PHI verifications. Open cases for inpatient stays, daily use of fax server, ICD-9 codes and patient appeals.

• Worked on TYCO’s Disease Management and Healthy Incentive Program and Enrollment. Worked on inbound / outbound calls, patient relations; make daily contacts with Wages Works and Staywell to verify participant’s completion of program.

MEDASSIST, Louisville, KY 2003 – 2007

Customer Service Coordinator/Billing

Billed EOBs and UB 92s directly to insurance companies; added / updated insurances; worked personally with clients and patients; and assisted in payment and collection arraignments. Inbound and outbound call center worked on dialer. Handled incoming calls tactfully and successfully, scheduling and follow up with strong organizational skills.

CINGULAR WIRELESS, Louisville, KY 1998 – 2003

• Exceeded sales quota for nine months straight; assisted in supervising and motivating employees; and recipient of Top Sales & Prepaid Sales Awards.

• Worked with customers that had problems roaming by using various computers and working with other cellular providers to help resolve those issues.

• Assisted customers with payments and payment arrangements for those having problems making payments. PLASMA ALLIANCE Lexington, Ky 1994-1998

• Receptionist registering donors and making sure their blood is healthy and able to be donated.

• Worked in lab getting blood ready to be sorted from plasma. Disposing of blood products. EDUCATION

LMHS Louisville Male High School

INTERESTS

Medicare and Medicaid General Ledger’s Inventory, Accounts Payable, Shipping and receiving, Handling multiple phone lines, payroll and clerical duties REFERENCES

Desiree Harned Teacher 14 years and friend 270-***-**** Becca Reed AT&T Wireless 502.502-***-****

Sarah Shrout Teacher of 9 years 502-***-****