Warehouse Associate Customer Service
Resume:
Mckaela Smith
Las Vegas, NV *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Processor
Vegas Liquidation - North Las Vegas, NV
March 2022 to Present
Break down pallets processing items and pricing them 40%-50% off! Warehouse Associate
Breazy, Inc. - North Las Vegas, NV
August 2021 to December 2021
Pick orders, pack orders and inventory control
Warehouse Associate
E Cig Distributors - Las Vegas, NV
September 2020 to December 2020
Pick, Verify, pack & ship orders.
Full Time Warehouse Associate
Amazon Fulfillment Associates - North Las Vegas, NV August 2017 to January 2020
Pick orders, pack orders, process returns, problem solve and Audit. Customer Care Specialist
SYKES Enterprises, Incorporated - Las Vegas, NV
November 2015 to June 2017
Responsibilities
Answered inbound calls assisting members with their mobile wireless accounts. Basic troubleshooting, payment taking, and sells offering is some things done daily. First call resolution was the goal! Accomplishments
Graduated as a Customer Care Specialist for At&t (Sykes). Skills Used
Customer service, communication, pitching (selling), math, Microsoft Office, and Informative on Cellular Device skills.
Customer Care Professional
United Healthcare - Las Vegas, NV
October 2014 to June 2015
Responsibilities
Answer inbound calls assisting members with their needs, make outbound calls when necessary. Take monthly premium payments, multitasking in typing and talking on the phone! Strived for first call resolution on every call.
Accomplishments
Graduated as a Customer Care Professional.
Skills Used compassion, excellent customer service, empathy, Microsoft office expert. Lead Generator
Resort Stay International - Las Vegas, NV
July 2014 to December 2014
Responsibilities
I use my great communication skills to give my ops leads for our company ! Skills Used
Strong verbal communication, customer service skills, self motivation, professionalism, and sales experience skills.
Workforce Skills Class
Mojave High School - Las Vegas, NV
March 2013 to May 2013
Responsibilities
Learned the bad and good types of communication during work, resume building, job shadowing, and studied on professional dress.
Skills Used
Team player, team leadership, strong verbal communication, strong multitasker, excellent writer, professional and mature.
Education
High School Diploma in Marketing
Mojave High School - Las Vegas, NV
2011 to 2014
Skills
• Self-Motivation, Great Customer Service Skills, Proficient at Microsoft Office, extremely organized, self oriented, strong verbal communication, Team leadership, excellent/strong problem solver, works well under pressure, and professionalism and maturity.
• Order Puller
• Picker Packer
• Shipping
• Shipping Receiving
• Warehouse Associate
Assessments
Customer Service Manager — Proficient
September 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Workplace Safety — Proficient
September 2020
Using safe practices at work
Full results: Proficient
Attention to Detail: Inventory — Expert
January 2020
Applying systematic processes for managing and storing products and merchandise. Full results: Expert
Work Motivation — Expert
November 2020
Level of motivation and discipline applied toward work Full results: Expert
Warehouse Associate — Highly Proficient
September 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Customer Service — Highly Proficient
February 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Work Style: Reliability — Proficient
September 2020
Tendency to be dependable and come to work
Full results: Proficient
Attention to Detail — Highly Proficient
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Call Center Customer Service — Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Proficient
Manufacturing Fit — Highly Proficient
September 2020
Measures the traits that are important for success in manufacturing roles Full results: Highly Proficient
Problem Solving — Proficient
November 2020
Measures a candidate's ability to analyze relevant information when solving problems Full results: Proficient
Data Entry: Accuracy — Highly Proficient
February 2020
Entering data quickly and accurately
Full results: Highly Proficient
Following Directions — Highly Proficient
September 2020
Following multi-step instructions.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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