Grocery Manager Customer Service

FREDERICK A. SURASKY

*** ******** *** ****** ****, MD 20150 410-***-**** Email: *********@*****.***

SUMMARY

Dependable, responsible, and loyal individual possessing a solid work ethic, the drive and determination to put forth 110% toward all goals set forth, and a positive attitude.

Disciplined and well-organized in work habits; strong time-management, prioritizing and problem-resolution skills-able to perform multiple tasks simultaneously and function smoothly under pressure.

Highly focused and results-oriented with an aptitude for figures and a propensity for detail.

Versatile and open-minded; thrives in challenging situations requiring the learning and application of new skills and concepts.

EXPERIENCE

Giant Food,Inc.

Grocery Manager

Manage grocery department with annual sales in excess of $10 million with responsibility for maintaining appropriate stock levels and the overall appearance of all grocery aisles within high-volume store generating more than $26 million in total annual sales.

Duties Include: Scheduling and supervising staff of 10 union clerks and one-night manager; communicating with management team regarding overall store conditions; determining placement of displays and merchandising of sale items weekly; maintaining department budget; reviewing daily sales and inventory reports and electronically reordering merchandise accordingly; reviewing and approving invoices; training new hired personnel.

Consistently reassigned to manage grocery department within stores of progressively increased volume due to track record of high performance.

Selected from among 50 managers to serve as grocery manager for the highest volume store in the area.

Consistently maintain or exceed monthly gross profit, budget and payroll goals.

Devised more efficient inventory levels. Due to success of process, method was adopted and implemented by other stores within the area.

Trained and developed various entry-level personnel to progress to management positions.

Called upon by store personnel to troubleshoot computer problems encountered for both hardware and software.

Office Manager

Worked in office of individual store locations with responsibility for supervising staff, monitoring activity and balancing registers for up to 20 cashiers on shift. Collected funds and balanced registers hourly, recorded activity on accounting reports; prepared bank deposits; recorded sales by department; balanced daily sales activity and prepared end-of-day store sales and transaction receipts; scheduled staff; reviewed time cards; adjusted erroneous pay rates and prepared payroll electronically for 80-plus store employees; recorded and maintained records on absentee and tardiness activity for store employees; assisted customers with refunds, money order purchases and special orders; provided customer service and handled complaints.

Offered suggestion to corporate headquarters that resulted in savings in excess of $100,000 per year in long distance and collect call charges. Received War on Waste award and was spotlighted in company newsletter for contribution.

EDUCATION

Harford Community College Bel Air, MD

Completed A+ Core Certification Course,

Completed A+ Operating Systems Course,

Completed A+ Net + Course

Towson Towson, MD

Bachelor of Science in Business Administration

Concentration in Marketing and Management. Members of Men’s Tennis Team

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