Service Representative Data Entry

Donna Wasilewski

** ******* **, ***********, ** *4227

812-***-****

Email: ******@*****.***

Skills:

Excellent Customer Service Skills

Type 50 wpm

Proficient in Microsoft Word, Excel, Outlook and, Internet Research Strong and moral work ethic, hardworking, and reliable to work independently or, as a team member Work Experience:

Cleversley and Company CPA’s, West Seneca, NY 12/2019 - 11/2022 Payday Payroll, Inc

Receptionist/Office Clerk

• While providing a warm, welcoming atmosphere, I assisted management with daily tasks such as, answering phones, receiving and posting mail, scheduling appointments, handling of confidential information, emailing correspondence, ordering office supplies, data entry, faxing, scanning, processing payments using PayPal and, applying payments to Quickbooks for bank deposits

• Responded professionally and proficiently to client escalations

• Supported Payday Payroll in the collection of payroll hours, processing payroll and, deliveries in a timely manner

• Used Microsoft Excel spreadsheets to manage payroll and CPA reports

Family Health Center, Buffalo, NY 06/2019 - 10/2019 Service Representative

• Assisted checking patients in with a warm friendly greeting and direction

• Demonstrated efficiency in scheduling, prepping appointments and, scanning/labeling patient information into EMR

• Verified insurance through Soarian Financials HDX and, Healthenet

Lori Law Home Daycare, Cheektowaga, NY 05/2010 - 06/2019 Child Care Assistant

• Promoted a fun, safe environment for the supervision of children, from infants through school age in a New York State Certified Home Daycare

• Coordinated daily schedule of activities which included, indoor/outdoor play and, exercise H&R Block, West Seneca, NY 01/2013 - 04/2018

Client Service Professional

• Greeted clients with professional mannerisms while, responding to phone calls in a timely manner

• Supported the office manager and office team to create a positive work environment

• Demonstrated proficiency with office systems and tools such as, Appointment Manager and POS

Star Electric, Inc, New Albany, IN 02/2006 - 01/2009 Administrative Assistant

• Assisted management team with phone calls, mail, correspondence, meeting scheduling, team-building outings and, ordering office supplies

• Coordinated electrical installation, which included the ordering of permits and inspection scheduling with the city/township electrical inspectors

• Responded to electrical emergencies by contacting electrical providers, and electrical liaisons

• Drafted proposals and letters to clients on behalf of management using Microsoft Word

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