It Support Customer Service

ABOUT ME

IT Engineer with *+ years of experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. WORK EXPERIENCE

IT Support Engineer

SMART VISION FOR INFORMATION SYSTEMS [ 20/11/2021 ] City: Dubai

Country: United Arab Emirates

1. Install, configure, test and maintain operating systems, application software and system management tool. 2. Manage and monitor all installed systems and infrastructure. 3. Provide technical support to Etisalat team by troubleshooting problems related to the system, network, or platform performance.

4. Proactively ensure the highest levels of systems and infrastructure availability. 5. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

6. Address user tickets regarding hardware, software and network. 7. Providing technical support on-site or via remote-access systems. 8. Perform complex software and operating system upgrades and track system licensing. 9. Maintain security, backup, and redundancy strategies. IT Support Engineer

MUMZWORLD [ 05/06/2021 – 31/08/2021 ]

City: Dubai

Country: United Arab Emirates

1. Handling Network (Unisys) Dashboard across Warehouse . 2. Handling CCTV across Warehouse .

3. Handling SmartOffice for employee daily attendance. 4. Customizing image based on user Requirements.

5. Support in troubleshooting (Incident Management) and Root cause analysis (Problem Management). 6. Working across different teams and work constructively. 7. Installing operating systems as well as repair if any problems in Hardware. 8. Providing support on software and Hardware.

9. Monitoring system performance.

System Administrator/IT Analyst

TORRY HARRIS BUSINESS SOLUTION [ 10/02/2018 – 31/08/2019 ] City: Bangalore

Country: India

1. Handled office 365 portal creating user and deleting user. 2. Working experience on Windows and Linus operating system. 3. Creating and maintaining the Desktop Images.

4. Configuration CISCO d links and routes.

5. Handled McAfee Server through that handled all systems in the organization. 6. Provided On call support to clients from United Kingdom and France through phone and CISCO and WEBEX application. 7. Support in troubleshooting (Incident Management) and Root cause analysis. 8. Installing operating systems as well as repair if any problems in Hardware. Rakshitha Kumara Biradara

Nationality: Indian Date of birth: 15/08/1995 Gender: Male

Phone number: +971-********* Email address: ***************@*****.***

Home: Al Attar Tower DIFC, Dubai (United Arab Emirates) 1 / 2

EDUCATION AND TRAINING

MBA-Business Analytics

Amity University [ 16/08/2021 – Current ]

Address: Dubai (United Arab Emirates)

Bachelor of Engineering – Computer science & Engieering VTU Technical University [ 10/08/2014 – 27/07/2017 ] Address: Bangalore (India)

Diploma-Computer Science & Engineering

VTU Technical University [ 11/06/2011 – 21/04/2014 ] Address: Mangalore (India)

ORGANISATIONAL SKILLS

Technical & Personal Skills

1. Troubleshooting proficiency

2. Red Hat

3. Office 365

4. Documentation & reporting

5. Exceptional telephone etiquette

6. Microsoft Office expert

7. Experience with Cisco networking

8. Windows server 2019

9. Knowledge in SQL, HTML, CSS and Python

10. Strong understanding of TCP/IP concepts

11. Patient and diligent

12. Vast technical knowledge

13. Effective problem-solving skills

14. FTP, DHCP

15. Team Work

16. Adaptability

I hereby declare that the above-mentioned particulars are true and correct to the best of my knowledge. Rakshith Kumara Biradara

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