Carla Ramos ***** Dalerose Avenue

Inglewood, CA *0304

323-***-****

advosz@r.postjobfree.com

EXPERIENCE

Purdue Global University - Bachelors Degree: Sciences of Psychology

October 2022 - October 2026

Lawndale Orthopedic Group — Medical Assistant/Medical Records Officer

August 2022 - Present

● Workers Comp

● Sending Periodic Reports and RFAs via email or fax to adjusters

● Taking the initial report of injury

● Assigning case number, setting up a claimant file

● Explaining treatment procedures to patients

● Updating and filing patient medical records

● Support the provider by providing caring, personalized and efficient handling of patients

● Handling of Medical records, supply management and other duties as assigned

● Welcomes patients and visitors by greeting them, in person or on the telephone; answering inquiries

● Optimize patients' satisfaction, provider time, and exam room utilization by efficiently scheduling appointments

● Patient registration and follow up with insurance for Auth, referral and eligibilities

● Keep patient appointments on schedule by verifying patient insurance benefits and eligibility prior to the appointment

● Reminding patients of their appointment the day before; registering and checking in patients in a timely manner

● Rescheduling or moving late arriving patients when necessary SKILLS

•Customer Experience

•Active listening

•Effective Communication

Skills

•Ability to effectively work

under pressure in a fast

paced environment

•Energetic

•Decision making

•Leadership

•Attention to detail

Time management

to detail and problem

solving skills

•Positive mindset

•Organization

•Microsoft

•Excel

•Amadeus Airline

Software

•Airline Ticketing

•Baggage Expedite

•Baggage Claims

•First Class Escorting

•Data Entry

•Workers Comp

•Telemedicine

•Clinical Duties

•Medical Records

•Medical Billing & Coding

•NLP Certified

● Comfort patients by anticipating patients' anxieties; answering patients' questions

● Maintaining a clean and presentable front office and reception area

● Ensure availability of treatment information by filing and retrieving patient records

● Maintain patient accounts by obtaining, recording, and updating patient demographics and insurance information in EHR

● Maintain accurate financial records by updating patient financial information; recording and collecting patient charges

● Provide patients with receipts for payments

● Protect patients' rights by maintaining confidentiality of personal and financial information per HIPAA regulations Air France, Dnata —Passenger Service Agent

February 2022 - August 2022

● Electronic check-in of passengers for international travel

● Verification of documents for international and domestic flights

● Assign passenger seats

● Ensure correct boarding passes are provided to each passenger for the assigned flight

● Verify ticket and seat reservations

● Match manifest to on-board count

● Announce arrivals and departures as necessary

● Provide information to passengers/customers as requested

● Assist passengers when no ticket number is present

● Assign Disruption transfers

● Help locate bags and file baggage claims

● Work with delivery company to locate bags for passengers

● Assist with baggage tagging and baggage claim reports

● Maintain current knowledge of all flight times during designated shift

● Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers

● Escort first class passengers to the lounge and to their gate providing an excellent experience

● Performing other duties as assigned

•Child Care

•CBT Certified

•Reiki Master Healer

•Cupping

•Hot Stone Massage

•Crystal Energy Healing

•Coaching

•Mentoring

•Marketing

•Highly skilled in creative

copywriting

•Creative Brand Design

(Logo, Marketing, Video

Marketing, Ads)

•Canvas

•Organizing work

•Social Media

Management

•Strategic Marketing

Design

•Effective Writing Skills

•Strong Business Mindset

•Non Profit Environmental

Organization Founder and

CEO, New Earth Amity

Foundation

•Master Strategist &

Tactician

LANGUAGES

English, Spanish

LATAM, Pacific Aviation —Passenger Service Agent/Ticketing November 2021 - February 2022

● Greet customers and guide and assist them with the ticketing and baggage check-in process.

● Verification of documents for international and domestic flights

● Use a computer to sell, print and reissue tickets.

● Manage the check-in process, ensuring that customers have the proper documentation for travel.

● Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks involve handling items as low as floor level and as high as waist level.

● Practice safety-conscious behaviors in all operational processes and procedures.

● Customer Service Agents serving as a Gate Agent help customers with routing, trip planning, and gate boarding.

● Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.

● Operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

● Practices safety-conscious behaviors in all operational processes and procedures

Freelance, Fiver —Creative Design & Copywriting

December 2020 - Present

● Creative Logo Design

● Marketing Ads

● Social Media Content

● Copywriting

● Ghostwriting

DHL, LAX Airport— Cargo Agent/Mail Sorter

November 2020 - March 2021

● Under tight deadlines, perform duties such as

● sorting, packing, loading, unloading containers

● Palletizing and separation of freight/documents

● Ensure all delivery material is prepared for shipment

● Operate a scanner to record shipping and package information for documents/packages picked up or delivered

● Report any suspected breach of security or unusual happenings to supervisor immediately

● Maintain good work habits, including reporting to work on time and adhering to standard work and safety procedures

● Assist supervisor in orienting, training, assigning and checking the work of other employees

● Sort all mail by sort area requirements and in accordance with company quality process standards

● Meet sorting production quota standards

● Inspect each piece of mail to ensure the indicia are affixed correctly and the zip code on the indicia matches the address zip code

Amazon Books, Marina Del Rey — Seasonal Retail Associate November 2020 - January 2021

● Deliver excellent customer service acting with a customer-first mindset when answering customer questions

● Ask great questions to help identify customer needs and exercise great judgment in handling requests or difficult customer interactions

● Introduce customers to exciting Amazon products and service that facilitates discovery of anything Amazon has to offer including device demonstrations in a simple and accessible way

● Follow merchandising guidelines and execute space and signage changes as needed inside and outside the store building

● Receive, stock, and replenish product

● Utilize inventory management systems to scan, process, and count product

● Operate all of the systems, tools, and devices used within the store, including manning the point-of-sale (POS) station.

● Follow standard processes, identify opportunities for improvements and escalate when appropriate in a timely manner

● Handle cash and provide accurate change to customers

● Ensure that the store is safe in regards to Covid regulations.

● Support a store environment where all associates and customers are welcome

● Perform additional duties as assigned work in a dynamic environment that is always to enhance the Amazon brand and exceed our customer expectations

Demco Distributions, South Gate— Material Handler

June 2020 - November 2020

● Verifying the accuracy of quantity and quality of incoming deliveries

● Labeling every product and placing them accordingly

● Identifying and locating the right products during the delivery process

● Keeping a well-maintained and updated account of stock and inventory

● Creating and printing labels

● Collaborating with internal departments to locate missing packages and fix incorrect deliveries

● Data entry, math and computer skills

● Physically fit with the ability to lift objects weighing between 50-100 pounds

● Attention to detail and problem-solving skills

● Effective leadership and team management skills

● Attention to detail and problem-solving skills

● Excellent time management and organizational skills

● Written and verbal communication skills

● Scanning products into system

Starbucks, HMS Host LAX Airport - Barista

July 2019 - March 2020

● Greeting customers

● Taking orders in a timely manner

● Making drinks both hot and cold

● Maintaining a calm demeanor in times of high volume

● Anticipated customer and store needs by constantly evaluating environment and customers for cues

● Follow Starbucks operational policies and procedures, including those for cash handling and safety and security

● Maintained a clean and organized work space so that everyone can locate resources and products as needed

● Provide quality beverages, whole bean and food products consistently for all customers by adhering to al recipe and presentation standards

● Follow health, safety and sanitation guidelines for all products

● Maintain regular and punctual attendance

L.A Times/Fords Filling Station, LAX Airport - Fast Food Attendant

May 2017 - July 2019

● Host, greeting and seating guest

● Provided information about menus

● Taking orders in a timely manner

● Look for opportunities to “up-sell” products

● Ensured proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating and checking temperature of products

● Operated cash register and received payment from customer in cash or credit

● Accurately count and provide change to customers as required

● Cleaning and sanitizing work area

● Multitasking in order to help traveling guests in a timely manner

● Assisted with a variety of kitchen-related functions as needed

● Maintain a solid knowledge of product and services available

● Transfer supplies and equipment between storage and work areas by hand or cart

● Checkout guest in a timely manner

Boost Mobile, Inglewood - Lead Sales Representative April 2015 - March 2017

● Manage the operation and admin.

● Lead and motivate the team

● Manage performance

● Conduct training of team members to maximize their potential

● Greeting customers and responding to telephone and in-person requests for information or concerns about phones and phone plans

● Maintain the front desk and reception area in a neat and organized fashion.

● Made copies, recorded monthly sales using Excel and handled all incoming and outgoing calls

● Multitask in order to get things done in a timely manner

● Process transactions and record them

● Make a Sales Report and Team Report at the end of every shift

● Oversee store and employee productivity

● Organizing work

● Create employee schedules

● Send employees on their breaks in a timely manner

● Communicating goals

● Connecting work to context

● Leading by example

● Allocating and managing resources

● Problem solving

● Managing project and monthly goals process and progress EDUCATION

Hawthorne High School, Hawthorne CA — High School

Diploma

September 2009 - June 2012

Entity Academy, Online Class —Data Science

January 2022 - September 2022

Contact this candidate