Contact Tracer, Customer Service Manager

Saida Chowdhury

Phone: 847-***-****

E-mail: **********@*****.***

Profile:

Highly energetic professional pursued Master’s in Health Administration and prepare to contribute abilities in an administrative role while further developing acquired skills. Extremely organized, responsible, and well-versed in Excel. Drive to maximize productivity by leveraging operational knowledge, multitasking skills, and sound judgment.

Education

August 2021

Master’s Degree: Health Administration

Rutgers, The State University of New Jersey – New Brunswick, NJ GPA 4.00

December 2016

Master of Social Science: Social Work

Shahjalal University of Science & Technology – Bangladesh GPA 3.54

December 2013

Bachelor of Social Science: Social Work

Shahjalal University of Science & Technology – Bangladesh GPA 3.35

Relevant Courses

Lean Six Sigma Green Belt, Leadership, Finance Accounting for Managers, Human Resources in Healthcare

Data Analytics in Healthcare, Marketing for Healthcare Organizations, Information Systems for Healthcare

Awards/Certifications

2021

2016

Lean Six Sigma Green Belt Certified

Employee of the Month

2016

Best Employee Award, Grameenphone Telecommunication Ltd.

2015

Best Device Seller, Grameenphone Telecommunication Ltd.

2014

Certified contributor on Disaster Management by VARD and Oxfam

2014

Training of Trainers on School Safety Planning

Skills

Multilingual (Bengali, Hindi, Urdu)

Strong knowledge of Microsoft Word, Excel, and PowerPoint

Outstanding Organizational abilities and Time Management

Excellent Verbal and Written Communication Skills

Work History

June 2021-August 2021 Intern, Saint Peter’s Healthcare System, NJ

Developed a sustainable and scalable screening model for underserved patients to identify unmet social needs under the 'Program Evaluation of Social Determinants of Health Screening’ project.

Created training manuals and marketing materials to facilitate efficient patient screening

Prepared educational handouts to increase Saint Peter's compliance with SDOH screening.

November 2020-July 2022 Contact Tracer, Gloucester County, NJ Department of Health

Conduct interviews with 10 COVID-19 patients to investigate, trace and monitor contacts through daily phone calls

Provide education, guidance, and support around 15 patients for preventing transmission of COVID-19 disease on a daily basis.

October 2020-February 2021 Business Analyst, Friendly Connections. Inc., Edison, NJ

Performed administrative duties and assist State Compliance issues specifically Division of Developmental Disabilities.

Established communication with customers professionally by managing 20 calls per day over the phone and via email to provide information and direct questions to hiring desired staff members.

Executed monthly business reports for State Fund collection and accomplished data analysis with Direct Support Professional responsibilities.

March 2015 – August 2016 Customer Care Manager, Grameenphone Limited, BD

Built client relationships by responding, identifying, and assessing clients' needs, resolving, problems and following up with potential and existing clients.

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

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