Customer Service Medical Assistant
Resume:
Vangeline Pasek “Phlebotomist”
**** *** ******** *****, ******,CA 92882
**************@*****.***
SKILLS
Multilingual (Japanese, Tagalog, English)
Hard Working Ability
Positive Attitude and Mindset
Strong Interpersonal Skills
Exceptional Customer Service skills
Exceptional Multi-tasking skills
Strong ability to build patient relations
Willing to cross-train to perform additional tasks Able to meet required physical demands and reasonable accommodation Accountable for maintaining and improving own medical knowledge and skill competence.
QUALIFICATIONS
Certified Phlebotomy Technician By NHA
Venipuncture/ Capillary Blood Collection
BLS Certified
Intravenous Therapy Certified
EDUCATION
GED: 2013-Corona-Norco Adult Education-Corona,CA 92002 CPT I:2020-Phlebotomy Training Specialist-Riverside,CA,92506 BLS:2021 - Surefire CPR -Corona,CA.92880
IV Therapy:2022-Educate Simply- Los Angeles, CA 9001 EXPERIENCE
Lam Clinic Integrative Medicine,
Tustin,Ca,92780— Partner w/ Medscan Laboratories,
North Dakota,58801
— Phlebotomist/MedicalAssistantMarch2022- November 2022
● Maintained professional conduct and work practices that support the clinical objectives and goals.
● Reviewed patient records for accuracy and completeness.
● Labeled and ensured all samples were accurately identified. Set up and prepare all equipment and supplies for the venipuncture procedure.
● Performed venipuncture and finger-sticks.Knowledge of using a centrifuge and separating serum and plasma specimens into transport tubes using transfer devices.
● Follow the protocol. Assisted and helped patients with any situational scenarios.
● Awareness of the syncope patient. Calmly helped the patient to feel at ease during the episodes.
● Ensured patient confidentiality and comfort while meeting customer service expectations throughout the entire process.
● Ensured proper sanitation and cleaning of equipment and work areas between patients.
● Utilize personal protective equipment correctly to ensure the safety of coworkers and patients.
● Correctly label transfer tubes and follow exact directions for handling and storing specimens for transport. Properly package and ship specimens to the destination laboratory daily.
● Obtained phlebotomy skills with eight months of experience with adult and geriatric venipuncture.
CROSS-TRAINED as Medical Assistant under Lam Clinic Integrative and Functional Medicine:
● HIPPA Compliancy
● EMR
● Stress EKG test
● Ankle-brachial Index
● Allergy Testing
● Nasal Ozone insufflation
● Intravenous Therapy
● Gather patient histories, vital signs, weights and heights, room patients, and injections
● Provide a safe patient care environment, support all initiatives of the clinical services team, and practice compassion in customer service.
● Interact with patients to assist with follow-up, scheduling, questions, and more.
Deborah M. Moreno Interior Design,Whittier,CA
90602 — Interior Designer’s Assistant
MAY 2018 - March 2022
Understand the plan and take instructions from designers and clients. Assisted designers with satisfaction. Obtained and prepared materials for the projects Helped move heavy furniture, measure rooms, and items, and take before and after photographs of spaces. Assisted painting and hung artwork from walls. Worked diligently on achieving the deadlines.
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