Marketing Associate Customer Service

THOMAS HODGE

*** ***** ****** ********, ******** 48875 517-***-**** *******@*******.***

Profile

Dedicated, proactive and collaborative Marketing Associate with more than twenty years of experience nurturing profitable community partnerships while providing world-class customer service. Manages retention of and outreach to prospective clients in statewide territories, developing innovative marketing campaigns to significantly boost visibility. Coordinates with national television networks and news outlets on the distribution of successful advertisements, clearly communicating benefits and values of services offered. Consistently recognized by senior management as a top-performing salesman in company, becoming member of prestigious Presidents Club after only nine months of employment.

Skill Summary

Territory Growth

Interpersonal Communication

Market Research & Analysis

Healthcare & Medical Supplies

Team Collaboration

Process Improvement

Professional Experience

BROOKDALE SENIOR LIVING

SALES MANGER 10/03/22 TO PRESENT

Currently scheduling visits with families to walk through our brookdale memory care and assisted living community. Work directly with families ensuring a very smooth and confident transition to fulfill their loved ones care needs.

Currently promote Brookdale senior living centers memory care and Assisted living Communities to the Lansing area. Promote directly to rehabilitation facilities, physicians offices, hospitals, churches, elderly law attorneys and case managers.

Currently work with different home health and hospice agencies to ensure excellent care for the residents in the community. Also, work with private duty homecare companies when needed to help a smoother transition moving into our brookdale community.

heart to heart hospice Lansing, mi

COMMUNITY EDUCATION REP 01/03/22 TO 08/22

Currently marketing hospice services in the greater Lansing and surrounding areas. Promoting excellent hospice programs which include skilled nursing service, hospice aid visits, social work, spiritual coordination, music enhancement, and massage therapy.

Collaborated with my clinical staff weekly to make sure we were implementing the best care-plan with our patients and their families.

In my territory I market to physician offices, hospitals, nursing homes, AFC homes, and rehabilitation centers to ensure they all know about our in-depth hospice programs that would help all their patients and residents.

Mid- Michigan Home Health and Hospice Flint, MI

Director of Marketing 06/5/19 to 12/21

Currently market homecare and hospice services in the greater Lansing and Jackson markets.

Promoting skilled nursing, therapy, private duty services, palliative care services to many referral

partners.

Work hand in hand with my senior living facilities coming up with individualized care plans for their

residents to improve their quality of daily living.

Wellsbrooke Premium Home Health Care Lansing, MI

Director of Marketing 07/1/17 to 01/19

Marketed throughout the greater Lansing area Wellsbrooke Premium Home Healthcare Services. Promoted skilled nursing and therapy services along with private duty services to many referral partners. These partners included – hospitals, long term care facilities, doctors’ offices, AFC Homes, and several Senior Living Communities.

Collaborated daily and weekly with Sara Chandler owner of Chandler Therapy Services implementing clinical care plans and resolution plans to our therapy patients to receive the best possible care and get the best outcomes.

Introduced and implemented a new program offered by Wellsbrooke Premium Home Healthcare. A Senior Community Placement Services Program. Finding the best senior living options for seniors in the greater Lansing area.

Grand haven Living Center Lansing, MI

Community Relations Director 2017

Promoted Grand Haven Living Centers Independent, Assisted Living, and Memory Care Communities to the Lansing area. Also, promoted directly to rehabilitation facilities, hospitals, and physician offices.

Worked directly with the families ensuring them a very smooth and confident transition for their loved one moving into our community.

Manage all aspects of the outside marketing and advertising campaigns to ensure continued community growth and awareness. Work closely with many advertising agencies and marketing companies to make sure the vision of Grand Haven was seen by many families.

Work closely with the Alzheimer’s Association, Home Care and Hospice organizations to make sure our residents received the best care possible.

Senior Nursing Care Services Lansing, MI

Business Development Manager 2016

Introduced nursing and therapy services throughout the Grand Rapids and Lansing territories. Specialized in hospitals, long term care facilities, rehabilitation facilities, doctors’ offices, and AFC homes.

Partnered with hospice organizations, private duty organizations, and several different volunteer organizations that work with seniors and inform them of services available to them.

Collaborated with the Alzheimer’s Association in the Lansing area to help bring awareness to the senior population and their caregivers. Currently training to be a leader of my own dementia outreach group.

Heart to Heart Hospice Grand Rapids, MI

Hospice Marketing Consultant 2015

Traveled extensively across West Michigan to physician offices, hospitals, nursing homes, AFC homes and rehabilitation centers to promote and solidify health care services for strategically identified prospective clients. Clearly communicated benefits of services provided, emphasizing community involvement and relevance.

Attracted ten potential clients within one quarter. Implemented diverse, industry-verified tactics to foster new business growth and expand territory. Successfully acquired referral source from leading retirement community. This significantly enhanced visibility locally and solidified consistent referral sources.

Education & Certifications

Bachelor of Business Administration,

Northwood University, Midland, MI

Impact Sales Training

Brooks Sales and Marketing Training

517-***-**** *******@*******.***

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