Customer Service Social Studies

GANESH PAUDEL

SUMMARY

Excellent oral and written communication, listening, and time

management skills with strong attention to detail and superior work ethic. Dedicated and fast learner skilled at managing money, merchandising stock and assisting customers with locating desired items. Consistently accurate in drawer reconciliation. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. EXPERIENCE

Cashier, 10/2022 - 01/2023

Rosedale Liquor - Rosedale, MD

Administration Officer, 01/2017 - 09/2022

Inspire Education Founation - Kathmandu, Bagmati, Nepal CONTACT

Address: Rosedale, MD 21237

Phone: 443-***-****

Email:

******************@*****.***

SKILLS

Delivered high level of customer service to patrons using active listening and engagement skills.

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• Answered customer questions and provided store information. Scanned merchandise using point-of-sale system for accurate purchase totals.

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Operated cash register or POS system to receive payment by cash, check and credit card.

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Trained new team members in cash register operation, stock procedures and customer services.

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• Worked closely with front-end staff to assist customers. Preserved appearance of store by arranging and replenishing displays and merchandise racks.

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Accepted cash and credit card payments, issued receipts and provided change.

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Answered product questions with up-to-date knowledge of sales and store promotions.

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• Verified customer age requirement for alcohol or tobacco purchases. Helped customers find specific products, answered questions and offered product advice.

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• Cash Handling

• Customer Service

• POS Systems

• Customer Relations

• Cleaning and Sanitizing

• Work Task Prioritization

• Credits and Refunds

• Staff Supervision

• Inventory Stocking

• Problem Solving

• Complaint Resolution

• Cooperative Attitude

• Product Scanning

• Honest and Ethical

• Payment Processing

• Feedback Acceptance

• Honest and Dependable

• Reliable and Responsible

• Cash Register Operations

• Security Monitoring

• Merchandise Restocking

• ID Verification

Department Head of Social Studies, 01/2019 - 08/2022 KMC School - Kathmandu, Bagmati, Nepal

Vice-Principal, 01/2015 - 02/2017

Ritamvara School - Jorpati, Kathmandu, Nepal

WEBSITES, PORTFOLIOS,

PROFILES

Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.

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Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.

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Advocated for staff training and spearheaded continuous development strategies to maximize team performance.

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• Interfaced with internal and external customers to meet project targets.

• Set appointments and managed meeting schedule.

Identified and resolved complex problems impacting operations management and business direction.

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Updated and successfully cleared high volume of files daily with reliable accuracy.

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Assisted team with timely and accurate administrative work covering multiple remote sites.

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Developed and strengthened client relationships by delivering knowledgeable support.

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Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.

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Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.

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Evaluated course performance to determine areas in need of improvement.

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Developed curriculum and learning materials to increase comprehension.

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Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.

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Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.

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Developed and improved curricula, course formats and lesson presentations for diverse topics.

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Created various strategies to engage students and deliver enriching educational opportunities.

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Worked with school administrators to determine course needs and set frameworks.

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Utilized knowledge of industry best practices to improve upon existing training methods.

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Offered subject matter expertise on curriculum design, selection and purchasing.

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Motivated and encouraged team members to communicate more openly and constructively with each other.

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• Issue Resolution

• Team Building and Leadership

Recordkeeping and File

Management

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• Information Confidentiality

• Resourceful and Analytical

• Verbal and Written Communication

• Work Planning and Prioritization

• MS Office

• Training and Development

• Multiple Priorities Management

• Attention to Detail

• Presentation Creation

• Personable and Approachable

• Continuous Improvement

• Executive Support

• Deadline Adherence

• Employee Supervision

• Flexible Schedule

• Orientation and Training

• Decision Making

facebook.com/khatripaudelganesh

EDUCATION AND TRAINING

Master of Arts, Peace And Conflict Resolution Studies, 01/2015 Tribhuwan University - Kritipur, Kathmandu, Nepal

Bachelor of Arts, Major English And Rural Development, 01/2012 Koteshwor Multiple College - Koteshwor, Kathmandu, Nepal Facilitated staff meetings to convey policy changes and hear employee input.

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Worked with parents to help improve student behavior and academic performance.

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Resolved various situations to cultivate strong student and parent relationships.

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Received and interpreted mandates delivered by school district and developed policies based on determinations.

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Instructed teachers on classroom management, behavior and instructional strategies.

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• Monitored and evaluated performance of school employees. Monitored school administration activity and implemented policies to support student safety, inclusion and academic success.

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Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.

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Collaborated with various departments to support and establish programs, lessons and student activities.

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Evaluated and chose new technologies and curriculums for classroom use.

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• Managed yearly budget and reviewed all expenses against benchmarks. Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.

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Met with teachers to review current classroom policies and determine strategies for improvement.

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Directed school human resources including hiring, training, policy enforcement and legal compliance for school employing over 100 staff members.

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Evaluated student behavior issues by reviewing established discipline standards and noting trends in infractions.

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• Enforced student and faculty discipline policies. Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.

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Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions.

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• Kept school, district, state and federal documentation up to date. Developed and implemented standards for student academic achievement aligned with district, state and local initiatives.

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Maintained continuity of leadership and made decisions quickly when standing in for Vice-Principal.

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High School Diploma, 02/2007

Koteshwor Multiple College - Koteshwor, Kathmandu, Nepal LANGUAGES

ADDITIONAL INFORMATION

English:

Full Professional

Hindi:

Professional

Nepali:

Native/ Bilingual

• Research

• Fast Leaner

• Highly Positive

• High Dedication in Work

• Social Media Handler

Contact this candidate