Operations Manager

Tim Underwood, III

205-***-**** *** Oaks Drive Birmingham, AL 35209 ***.************@*****.*** https://www.linkedin.com/in/timunderwoodiii/

Skills/Capabilities/Expertise

·NMLS #: 2453150

·Leadership/Team Building/Process Improvement/Risk Mitigation/Conflict Resolution/Project Management/Operations Management/Supply Chain

·Proficient in Microsoft Office Excel, Project, Access, Visio, PowerPoint, SPSS, GIS, Python

Education

Mortgage Educators and Compliance

20 Hour Online Pre-Licensing Course ID#2161

Completed January 14, 2023

Licensed February 23, 2023

The University of Alabama

Tuscaloosa, Alabama

MBA Supply Chain & Operations Management, 2018

United States Military Academy at West Point

West Point, New York

BS Systems Engineering, 2011

Licensed Mortgage Loan Originator February 2023-Present

NMLS #: 2453150

United States Patent and Trademark Office, Dallas, TX February 2020-February 2021

Patent Examiner (Business Methods)

Reviews patent applications to determine if they comply with basic format, procedures, rules, and legal requirements

·Determines the scope of the invention claimed by the inventor in order to search relevant technologies using databases, non-patent literature websites, graduate dissertations, and internet searches to compare similar prior inventions with the invention claimed in the patent application

·Conducts Examiner and Applicant initiated interviews in order to communicate understanding of findings as to the patentability of an applicant’s invention; used partial signatory authority to submit written official action to inventors, and other patent practitioners

·Examines business methods practice area applications pertaining to transportation, shipping, reservations, cost/price, inventory, business processing, incentive programs, operations research, point of sale, healthcare, electronic shopping, and accounting

Synchrony Financial, Alpharetta, GA August 2018-September 2019

Assistant Vice President of Collections Process Management

Process Expert for 48 Processes across 3 Processing Platforms; maintained less than 1% deficiencies amongst all processes within strict deadlines

·Created mapping and wrote procedures for 20 processes; developed automation for 12 processes to identify process gaps while reducing associated risks and decreasing the defect ratio by 90%

·Project Manager who successfully lead global project for cross functional groups implementing 5 enterprise wide strategic initiatives using advanced analytics and comprehensive data mining saving the organization over $20M annually

·Managed 16 New Client Implementations simultaneously to ensure proper migration of previous client processes into Synchrony’s processing structure; Implementations contributed to increased company Net Earnings of over $1.2B

PepsiCo, Inc., Collierville, TN May 2017-August 2017

Manufacturing Operations Summer Intern

Supervised a team comprised of 18 hourly associates; innovated ideas to assist management team in warehouse planning

·Designed floor layout that reduced daily collection and distribution of cases by 15 mins per day; increased floor efficiency by 1.5%

·Researched and developed a plan to implement a case layering collection system; projected to increase warehouse revenue by up to $800K per year

·Assisted senior management in daily planning for increasing work output, reduction of waste, and inventory accountability for warehouse that distributes over 5 million cases of products annually

United States Army, Various Locations August 2011-May 2016

Operations Manager/ Executive Officer

·Managed the daily operations of 258 employees; assisting the senior operations director in training and future operational planning

·Resourced and planned the reoccurring 10-week cycle of transforming up to 960 volunteer civilians into Soldiers annually

·Developed system to distribute/collect varied equipment; reduced equipment exchange from 4 Days to 1.5 Hours; system adapted in 5 organizations

Logistics Officer

Managed the logistics supporting the organization and advised the senior leadership in contingency and agency material management and supply operations

·Supervised the accountability of property books worth in excess of $65M and an average annual budget in excess of $800K

·Guided the professional growth of personnel by conducting detailed quarterly, yearly evaluation reports, and counseling on employee performance

·Awarded the Army Commendation Medal for identifying, disposing, reissuing, and turning in of excessive equipment to be used in other units within the Army, to mitigate negligent spending; resulted in most equipment turned in within Army Division valued at over $3M

Operations Manager/ Army Fire Support Officer

Primary staff consultant and asset coordinator for the director of a mechanized organization of 86 team members; integrated artillery capabilities with mission objectives in order to execute the best solution throughout Regional Command East, Afghanistan

·Coordinated operations during Operation Enduring Freedom for 91 US Soldiers, 238 US Coalition forces, 45 Afghan Security Guards, and 32 Local Nationals

·Advised senior leadership on the movement of assets and operational status of missions

·Primary hand receipt holder for equipment in excess of $5M; which resulted in 0 deficiencies on annual inspections

Technical Manager/ Army Fire Direction Officer

Coordinated the training and daily operations of two 7-person teams assigned technical roles in the agency's essential assignment

·Communicated consistently with supervisors and adjacent departments to ensure over 400 operations satisfactorily met the desires of administrators

·Selected to control each of the 5 exercises assigned to the organization; resulted in accuracy that immaculately exceeded all designated standards and served as a testament of technical expertise

·Handpicked over 19 peers to be the only manager to simultaneously lead 2 of 6 teams in organization's technical certification; achieved the highest ratings from supervisors on technical proficiency and accuracy within the organization

Operations Manager/ Army Platoon Leader

Supervised the training and daily operations of a 26-person team; directed the administrative, organizational, and physical security of all employees

·Administered the timely and accurate execution of over 700 measurable events with 100% success rate

·Managed over $5M worth of government property; resulted in zero losses and enabled organization to complete all operations

·Selected among his 20 peers as the primary planner and coordinator of countless operational readiness training events

Honors/Activities/Leadership

·NCAA Division I Men’s Track & Field (Sprinter/Thrower) 2007-2011

·Veterans Integration to Academic Leadership (Volunteer) 2016-2018

·Big Brothers Big Sisters of America (Volunteer) 2006-Present

·World Games 2022 (Volunteer) July 2022

·National Society of Black Engineers (Member) 2007-2011

·University of Alabama Athletic Tutor (Volunteer) 2016-2018

·Soldier Mathematics Tutor Program (Volunteer) 2014-Present

·Special Olympics (Volunteer) 2006-Present

·Give Kids the World Village (Volunteer) 2017-Present

·National Black MBA Association (Member) 2016-Present

·Cultural Awareness Seminar (Member) 2007-2011

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