Executive Assistant Project Manager
Resume:
Estefania Urresti
*********.*********@*****.***
PROFESSIONAL EXPERIENCE
Chaise Management Group, LLC
Project Manager
November 2017 – Present
§ Provide overall administrative project management, coordination and communication between the company and client to ensure the needs and goals are met daily.
§ Coordinate and process two company’s payrolls – weekly and bi-weekly.
§ Oversee day-to-day operations of respective contract and staff to provide consistent quality service to internal and external customers.
§ Coordinate staff and project goals to ensure the needs and requirements of the project are met throughout the life of the contract.
§ Review day-to-day activities for compliance with procedures and standards and enforce company policies regarding relevant activities.
§ Instrumental in clear communication paths with client and the company’s management team on changing priorities.
§ Communicate and coordinate schedule changes and notifications to staff.
§ Create and maintain comprehensive project documentation, plans and reports and provide status updates to the client and the management team as needed.
§ Perform and assist with HR related duties. Works with Human Resources Director to assist with recruitment, onboarding, benefit administration, schedule changes and leave requests.
§ Maintain confidentiality in all aspects of staff information.
§ Review time sheets to ascertain validity and consistency with established payroll policies.
§ Provide bi-weekly reporting to assist in personnel recordkeeping and payroll processing.
§ Coordinate travel of staff members to offsite locations as requested by the client to include hotel/transportation/per diem and necessary approvals.
§ Contribute to organization’s strategy, policies and procedures in the management of staff at client site.
§ Forecast, monitor and assist with implementation of disaster recovery measures ensuring ongoing operations of the client.
ConverPack, Inc.
Human Resources/Office Manager
April 2014 – August 2017
§ Implement and maintain policies, procedures, and regulations relating to all personnel management.
§ Administer health and welfare plans including enrollments, changes, and terminations.
§ Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.
§ Coordinate and process two company’s payrolls.
§ Comply with the process of Recruitment, Selection and Hiring according to the established policies of the company.
§ Perform customer service functions by answering to employee’s requests and inquiries.
§ Verify I-9 documentation and maintains that they are current.
§ Reconcile benefits statements.
§ Comply with processing of terminations.
§ Comply with the preparation of the performance review process.
§ Prepare new employee files.
§ Prepare annual ACA 1095-C forms.
§ Perform daily reconciliation of bank accounts.
§ Organize company’s special events.
§ Process credit verifications for customers.
§ Process accounts payables and receivables.
§ Maintain office services by organizing office operations and procedures.
§ Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
Denarii Systems, LLC.
Project Manager
May 2012 to April 2014
§ Writing Information Technology requirements for the new pre-paid cards platform launch.
§ Successfully manage the Onboarding and Implementation Process for multiple clients to Denarii’s processing platform.
§ Perform Due Diligence as required and set forth by Denarii Systems and Program Partners (Banks, Networks) prior to onboarding process.
§ Prepare and verify that all required forms for program implementation are accurate and complete prior to submitting for Bank/Network approval.
§ Provide project status reports to all program partners, vendors and stakeholders.
§ Lead meetings with program partners by managing project timelines.
§ Address and resolve all client issues and inquiries in a professional timely manner meeting or exceeding the requirements outlined in the client’s Service Level.
§ Keep current on New Product/Programs’ enhancements, releases/versions and Industry standards as best practices utilizing readily available resources.
Denarii Systems, LLC.
Implementation Specialist
September 2009 to May 2012
§ Develop and monitor project implementation plan in accordance with contract agreement to meet customer expectation.
§ Prepare internal Statement of Work (SOW) and project timeline in accordance with technical, production and customer requirements.
§ Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones and deliverables.
§ Coordinate all aspects of project implementation, working closely with the client and internal project team.
§ Develop and maintain relationships with merchants, agent banks, acquiring processors and other referral sources.
§ Create work orders for add-on services to meet client’s expectation and/or project date.
§ Monitor every step of the implementation process and project progress; anticipates potential issues and proactively manage details.
§ Communicate project status and disseminate project information to client and internal project team on a regular basis.
§ Maintain up to date knowledge of processing products and services. Denarii Systems, LLC.
Executive Assistant/Office Manager
September 2008 to September 2009
§ Provide high-level of administrative support to executives.
§ Conduct research to prepare statistical reports.
§ Write and publish company, industry and event news for company’s website.
§ Schedule and coordinate travel arrangements.
§ Arrange conference calls and schedule meetings.
§ Organize trade shows and corporate events.
§ Trained and supported marketing staff for an event in Queens, New York to announce the launch of the Avianca Cash Reloadable Visa Prepaid Card program.
EDUCATION
Bachelor of Science in Communications
Florida International University
2008
SKILLS
Languages: Fluent in Spanish and English.
Computer: Proficient Microsoft Office Word, Excel, PowerPoint, Visio, Project and Outlook. Ability to use QuickBooks, Peachtree and Pinnacle Pro.
Training: Certification of MasterCard MasterCom, Case Filings and Xpress Services Training. Attended First Data Retail ISO Training in Omaha, NE and First Data Independent Sales Training in Coral Springs, FL. REFERENCES
Will be furnished upon request.
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