Career Profile: An accomplished **-year non-profit executive assistant, building operations manager with tenacity and self-reliance to make sound, timely judgements ensuring a cohesive team environment. Able to professionally support projects regarding board of directors, executive leadership and stakeholders in collaboration with agency partners.

Core Competencies:

Executive Assistant to CEO/Board

Agency Projects: Accreditation & Strategic Planning

Facility Projects: Safety, Security and Environmental

Event Coordinator / Building Usage Management

Budget Management

PROFESSIONAL WORK EXPERIENCE / ACCOMPLISHMENTS

Lutheran Metropolitan Ministry

Operations Manager May 2009 to Present

Supported CFO with renovation project by attending weekly contractor meetings and doing what was necessary to move the project along (i.e. communicating with utility companies, site supervisor, and architect).

Coordinated a large-scale agency move of 11 departments/programs to a larger, renovated building.

By request of the CEO, established and co-lead a team of staff partners, now known as the RSC Green Team, to enhance the facility’s recycling program, using a $3K grant approved from the Cuyahoga County Solid Waste District.

Facilitated “Green Team” projects, including reduction of the use of plastic bottles, enhancing the external environment by organizing & participating in tree and flower planting projects, and educating the staff on the importance of environmental sustainability through an Earth Day Fair.

Instrumental in building a contractual process for allowing outside organizations to use the facility for meetings and events. To date 41 organizations have contracted for use of meeting space, many of whom have come back repeatedly.

Managed contracts for external organizations, arranging times for tours, organizing security, media needs, collecting necessary fees, scheduling and setting up rooms and communicating with internal staff, including the Central Kitchen for catering requests; providing a calendar of events to the facilities team to ensure efficiency of daily events and building operations.

Created an Audio/Visual equipment reservation process and set up manual for efficient and seamless preparation of meeting & events for both internal staff and external users.

Supervised a man with a hearing disability, working in partnership with a job coach and county support staff to ensure necessary accommodations were met.

Operations Manager (Cont.) May 2009 to Present

Supervised five Work Experience Program (WEP) “participants” in cooperation with Men’s Shelter -- Maintaining schedules, ensuring security of the parking lot, creating a checklist to complete for facility needs, arranging for training as needed, evaluating work done and collecting signed timesheets for payroll purposes.

Instrumental in creating a protocol for preventing bed bug infestations, in collaboration with the Cuyahoga County Board of Health and local experts in the industry.

As a Health, Safety, Security and Facility committee member I was commissioned to oversee the safety and security of the facility by maintaining the integrity of the Crisis Response Team (CRT), acting as one of ten safety zone leaders; educating new staff on safety and security measures; supervising the contracted armed security guard, and regularly communicating with staff by writing and sending out Building & Parking Updates.

Managed a $200k budget and created a system for submitting facility work orders and supply requisitions to ensure a safe, secure, undisturbed work environment.

Created an Operations Reference Manual detailing various protocols, policies and procedures to ensure the continuity and efficiency of the department.

Ensured integrity of agency documents and confidentiality by managing file retention process and shredding receptacles throughout the facility.

Served on several committees: Bed Bug Task Force; Health, Safety, Security & Facility; Crisis Response Team; Emergency Disaster Plan; Ethics Task Force, Strategic Planning, COA Risk Committee, Staff Activities Team and Internal United Way Campaign.

Vetted and hired various contractors while supervising a cleaning crew of two, working with City Wide management to ensure a safe and clean working environment and keeping housekeeping inventory well stocked.

Executive Assistant January 2009-March 2018

Professionally and confidentially supported leadership, board of directors, and stakeholders by managing calendars, scheduling travel, fielding requests, preparing for meetings and events, and supporting donor and board relations.

Attended board meetings and several committees (Advocacy, Program, and Finance) of the board -- Plan meals, take notes, prepare supporting documentation/assemble board notebooks, and ensure room is set up according to specifications, including required A/V equipment.

Contributed to future planning of the organization by participated in the Accreditation and Strategic Planning Committees, as well as other work groups, as requested.

Executive Assistant (Cont.) January 2007-March 2018

Maintained board, committee and corporate documents for 3 yr. accreditation renewal process. Updating organizational chart and other documents as requested.

Supported the HR Manager, as needed, by maintaining the filing system, submitting new employee information for background & drug checks, and collecting & tracking employee documents as necessary.

Supervised two part-time and two casual front desk staff to ensure visitors are welcomed appropriately, while maintaining a safe environment for all who work and are served within the building, communicating with and evaluating performance as appropriate.

Created a front desk reference manual to ensure proper procedure is followed and continuity is maintained on days when a substitute receptionist is on duty.

Delegated various tasks and procedures to the reception team to ensure employee development and seamless operations of the department on a regular basis, training as necessary, i.e. Building Usage and Check Request authorization processes.

Collaborated with programs/departments, scheduling monthly presentations to ensure reception team is well informed of program purpose and initiatives as they relate to the mission of the agency.

Hired second receptionist in anticipation of new building traffic, as well as Hired and trained four front desk substitutes, to ensure coverage of the front desk when full-time receptionist was not available. Created a quick reference guide.

Led event planning of an annual agency Christmas party with a budget of $2K and the assistance of Staff Activities Team. Other staff events included annual retreats, picnics, chili cook-offs, and game days. Secured prizes and raffle items for various company special events.

Served as Employee Campaign Manager for annual United Way of Greater Cleveland campaign, leading events such as bake sale and incentive raffle, procuring prizes from local businesses and agency partners.

EDUCATION AND CERTIFICATION

Bachelor of Arts in Psychology Cleveland State University

Elementary Education Certification (1-8) Cleveland State University

Various monthly safety trainings Northeast Ohio Safety Council

Supervisory & Management trainings Fred Pryor Seminars/Career Trak