Sanitation Technician Customer Service

REGINALD HILL

Chicago, IL ***** 708-***-**** *******@****.***

Professional Summary

Talented Team Leader offering 20+ year background with progressive advancement in Type management. Focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion. Strong builder of team vision to meet benchmarks in quality and production.

Skills

Quality Standards

Task Monitoring

Job Assignments

Production Monitoring

Team Monitoring

Team Meetings

Chemical Cleaners

Guest Satisfaction

Motivational Leadership

Team Member Motivation

Team Leadership Strengths

Fixing Malfunctions

Work History

Team Lead 08/2019 to Current

Leadec Industrial Services – Chicago, IL

Coached team members in techniques necessary to complete job tasks. Trained new team members by relaying information on company procedures and safety requirements.

Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Sanitation Technician 02/2017 to 07/2019

Rupari Food Svc / CBQ – South Holland, IL

Handled spills in work and common areas and used proper methods to clean and sanitize each material.

Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual. Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.

Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly. Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers. Store Manager 05/2013 to 09/2017

Luke's / Liqgo – Hammond, IN

Managed inventory control, cash control and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Rotated merchandise and displays to feature new products and promotions. Coached sales associates on product knowledge by using wide variety of training tools. Education

General Studies 06/1993

George Washington High School, Chicago, Illinois - Chicago, IL

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