Benefits Specialist Hr Analyst
Resume:
Virginia L. Johnson
Jacksonville, FL *****
Professional Summary- 10+ years of experience with customer service. Handled both inbound and outbound calls, resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement. Education
Nathan B. Forrest High School in Jacksonville, FL- 1996 High School Diploma
Work Experience
05/22-Present Tech Army (Assignment Citizen's Property Insurance) Manage Ephesoft to ensure service level is achieved throughout day Assist team with returned checks, whether indemnity or expense checks Follow communication lines to ensure customer/vendor information is updated Utilize PolicyCenter to ascertain vague policies and/or claims 06/21-04/22 Call Centre Rep-Adecco Staffing, Jacksonville FL
• Handled many inbound calls to customers and clients.
• Input new worker compensation claims.
• Handled heavy inbound calls regarding claims.
• Identified the needs, resolved issues, and provided solutions.
• Assisted 50-100 calls per day, providing solutions in a polite manner using active listening.
• Ensured accuracy of data by keeping track of calls. 02/12-05/21 - HR Analyst-Acosta Sales and Marketing, Jacksonville, FL
• Updating information on existing employees’ records
• Verify and entry of all new hires’ prevalent information
• Process employees’ termination that have outstanding records
• Collaborated with department managers to provide correct information on pre-hires.
• First point of contact for urgent issues concerning attendance, payroll, benefits, and time off accruals
• Trained and mentored new employees
09/03-11/11- Benefits Specialist Administrator-Convergys Corporation, Jacksonville, FL
• Answering inbound questions about insurance and benefit queries
• Processing request for employees concerning their insurance and benefits.
• Enrolling employees in their newly eligible insurance.
• Updating new information on existing accounts.
• Process cases concerning payroll and benefit issues.
• Keeping up to date on all QMSCO for all U.S. employees
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