Customer Service Front Desk

DH Donna Henderson

Benicia, CA ***** 203-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

I have worked in many different industries and have been able to adapt to any situation. I am a detail oriented team player with the ability to deal with difficult customers and resolve the situation..

SKILLS Analytical reasoning

Customer service

Team management

Calculator Usage

Outbound Calling

Invoice Processing

Critical Thinking

WORK HISTORY ACCOUNTS RECEIVABLE CLERK 09/2020 to CURRENT Manly Honda Santa Rosa, CA

Informed customers about special promotions and provided detailed information for various products.

Created and maintained detailed database to develop promotional sales. Increased efficiency and team productivity by promoting operational best practices.

Developed customer service policies and procedures to meet and exceed industry service standards.

Followed up overdue payments and payment plans from clients to establish good cash flow.

Responded to inbound inquiries regarding accounts and payments. Made outbound calls to vendors and customers to discuss and resolve account needs.

Submitted cash and check deposits and generated cash receipts to record money received.

ACCOUNTS RECEIVABLE 10/2018 to 08/2020

Dave & Buster's Entertainment Inc.

Reconciling of daily receipts into a spreadsheet. Submitting daily sales reports to the corporate office. Parring banks for sales registers. Answering phones, customer service at the front desk using POS system. Submitted cash and check deposits and generated cash receipts to record money received.

Streamlined daily reporting information entry for efficient record keeping purposes.

ACCOUNTS RECEIVABLE 04/2015 to 09/2018

Milford Auto Sales

Reconciling daily receipts, making deposits. Reconciling monthly statement for accuracy. Sending out monthly billing statements to customers. Posting payments. Collections of delinquent accounts. Ordering parts and supplies. RECEPTIONIST 01/2003 to 04/2015

Parisian Day Spa

Answering phones and booking appoints for over 20 employees. Checking clients in and out processing payments. Ordering supplies and products. Commission sales. Reconciling of daily receipts and payrolls. EDUCATION High School Diploma

Haddam-Killingworth High School, Higganum, CT

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