SEAN MACMILLAN seanfll@outlook

@ .com (***) ***-

7702

VIP EXPERIENCE

SERVICE EXCELLENCE

HOSPITALITY

ENGAGEMENT LEADERSHIP

EXPERIENCE

Miami Air International, with its fleet of Boeing 737 aircraft, is the premier provider of private group air transportation, commonly known as chartered flights. 1995 - 2015 and 2019 - 2020

www.linkedin.com/in/

seanVIPservice

Facilities & Aircraft Maintenance Manager 2019 – 2020 Coordinate all aspects of the flights including, catering, manifests, ground handling, passenger screening, in-flight service, aircraft readiness, cost reconciliation, training, and safety procedures.

• Assisted with social media campaigns, gifting programs, website enhancements, and marketing events.

• Served as an ambassador for VIP guests.

Oversee and direct activities related to safety, up-keep, repair and modification of facilities, ground support equipment, aircraft cleaning, loading and provisioning.

• Provided leadership, safety and financial oversight for employees assigned to his organization.

• Coordinated with Safety and Ground Handling for the weighing of Sports Teams equipment.

• Coordinated with the Passenger Services on the ordering and restocking of aircraft supplies.

• Directed the repair and correction of discrepancies related to ground equipment or facilities.

• Responsible for time and attendance reporting of direct reports, and approvals of sick/vacation/personal time.

• Instructed and directed hangar personnel with regards to the cabin appearance.

• Trained staff in the importance of adhering to all safety and security and implemented programs to ensure optimal results.

• Scheduled aircraft cleaners and ground handlers to ensure aircraft is cleaned and ready.

• Coordinated with Travel and scheduled crews for the pickup of crews at various locations.

• Ensured that cargo loading procedures are followed by ramp facility personnel. 2017 - 2019

Inflight Concierge

Private Jet Services catered to the needs of professional sport teams and entertainers. 2021

Manager of VIP Charters

GlobalX is a US 121 flag and supplemental airline flying the Airbus A320 family of aircraft. GlobalX flies as an ACMI, wet lease, and ad-hoc charter airline serving the US, Caribbean and Latin American markets. Recruited to establish, develop, and manage the exclusive VIP Charter program.

• Assessed the feasibility of establishing a VIP Charter program in the context of a global pandemic.

• Performed comprehensive financial and risk assessment for the new line of business.

• Re-evaluated customer demand.

• Outlined subsequent requirements, investments, and resources to ensure a successful “go-live”. SEAN MACMILLAN

1995 - 2015

Responsible for accommodating the most demanding clients, complying with regulatory requirements, staff coaching, and financial management. Consistently received 5-star reviews from all high-end clients, celebrities, music industry, sports teams, and political groups.

• Fulfilled all travel and related needs of high-end clients, including artists, politicians, celebrities, professional sport teams, and business executives.

• Provided In-flight and Destination Concierge services. Business and Project/Engagement Management:

• Oversaw comprehensive expense management & ensured budgetary compliance.

• Managed attendance in AMES and oversaw In-flight Concierge training.

• Monitored and maintained par levels of supplies systemwide. Lead In-flight Coordinator 2009 – 2015

Responsible for ensuring that all company procedures and Federal Aviation Regulations were followed by all guests, including the ones with sophisticated service needs.

• Performed Quality Assurance for the aircraft, with provisions on board for the safety and comfort of the passengers.

• Collaborated with In-flight, Crew Scheduling, Travel Dispatch, Ground Handling, and Dining Services daily.

Flight Attendant 1995 – 2005

In-flight Coordinator 2005 – 2009

EDUCATION

Palm Beach Junior College

BS Fashion Merchandising - 1989

• Enabled a superior charter experience for all high-end clientele and ensured passengers’ wishes were anticipated and fulfilled.

• Demonstrated knowledge of culinary arts, food, wine and meal planning to accommodate the most demanding clients.

• Subtly enforced safety and security measures.

• Managed the relationships with airport vendors, ground handling and catering logistics.

• Trained and developed remote based crew for VIP (727-200 / 737-400) aircraft. Selected as lead flight attendant for presidential campaign, entertainment groups and professional sports teams.

Eastern Airlines 2015 – 2017

Director of Special Charter Services / Director of Inflight

• Standardized In-Flight service with Flight Crews, while accommodating client needs on an individual basis. Trained all crew members on the new model and assured its sustainability.

• Managed Ground Security, Customer Service, Sales, Ground Handling, Crew Scheduling, Training and Finance Departments.

• Traveled with various entertainment tours, incentive, collegiate and political groups.

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